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“Very nice hotel for a Crowne Plaza property”

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Crowne Plaza Dubai Festival City
Ranked #42 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed February 11, 2013

I was surprised at how nice a Crowne Plaza property can be! The rooms are nice and modern. The breakfast has a good selection. However it's hard to sit outside to eat since they dont have a designated smoking section so they sit the smokers with the non smokers. The hotel is situated next to a mall and close to the airport so it's a bit far from everything else. After 2 days I checked into the Marriott Marquis property (see my other review) and I recommend that property if you are looking for a place to stay in Dubai as the rate was cheaper and the hotel was much much better.

  • Stayed: January 2013, traveled on business
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Thank Noush01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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909 - 915 of 1,601 reviews

Reviewed February 11, 2013

I have never stayed in this hotel before but have used the outlets on numerous occasions. I was pleased to get this hotel for the price as it is in a good location. Not far from the airport, and close to many other hotels and restaurants.

On this occasion I did not use any of the outlets to make any comments. All in all it was an OK hotel for a two night stay in Dubai.

  • Stayed: December 2012, traveled as a couple
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Thank pandas1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

We have been to this hotel three times and always found the facilities (bedrooms and bathrooms are much larger than the norm) and staff to be first class. One of its benefits is that it is only 10 mins from Dubai airport, so if you are arriving late at night from the UK this helps. As taxis are so cheap in Dubai, getting to all the main attractions rarley costs more than £4 to £6. Festival City has a reasonable mall and several restaurants on a waterfront setting (at least four of these are licenced). We visited Jamies Italian twice on our last visit and would reccomend it.
The hotel has two restaurants - Zaytoun and a Belgian Cafe. We found the menu choice in Zaytoun disapointing in that they do not serve the extensive buffet in the evening anymore, which is a shame. However guests can use the numerous restaurants in the sister Intercontinental Hotel and we discovered Anise, which was very good.
The other big plus for the Crowne Plaza is the staff, from Reception check in to Consierge to Pool staff, everyone goes out of their way to help and make you stay enjoyable.
If you are not bothered about the beach and want a first class hotel, we would reccomend the Crowne Plaza.

Room Tip: Rooms overlooking the Dubai Creek are worth the extra.
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  • Stayed: February 2013, traveled as a couple
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1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

I Stayed in this hotel for 3 nights and the room interiors, bath fittings and huge windows with astonishing sights impressed me the most. The breakfast buffet has a beautiful garden side location and the spread is voluminous. The airconditioning is comforting and the adjacent dubai festival city mall is spacious and hosts most of international brand store outlets.

Room Tip: Choose a creek facing room
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  • Stayed: September 2012, traveled with family
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2  Thank okashashank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

Great hotel. Perfectly located and only Euro 6.00 in a cab to Deira Creek (where the action starts). I was very impressed and surpised at how much there is to do at Festival City which effectively is a big shopping Mall with waterfront restaurants. No twon-traffic on way to airport which is only 10 mins away. What was a real bonus is that you can benefit from the facilities next door at the Intercontinental Hotel as I did when I used their awesoem Spa to have a massage. Great hotel, nice pools and great location.

  • Stayed: January 2013, traveled on business
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3  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded February 5, 2013

Dear “David M”,


I am delighted to learn that you were impressed with the hotel during your recent stay at Crowne Plaza Dubai Festival City and would like to thank you for taking the time to write about your experience here on TripAdvisor.

I was particularly happy to know that you had the opportunity to use the facilities of the neighbouring InterContinental and had a relaxing massage at the spa. Your compliments are very motivating and will be shared with the team and appreciated.

It would be a great pleasure for me to welcome you once again to the hotel on your next trip to Dubai.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

Initially the service was poor. I pulled up in my car ready to check it in. No one helped me with my bags even though they could see I was struggling.

Check-in took a while but once I got to the room it was great. lovely views, very spacious and great bathroom.

check-out went very quickly and no head ache's and they couldn't have bene more helpful. May be they prefer to see guests go :-)

  • Stayed: January 2013, traveled solo
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1  Thank LawsyAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded February 4, 2013

Dear “LawsyAbuDhabi”,


Thank you for taking the time to write a review about your recent stay at Crowne Plaza Dubai Festival City.

It was disappointing to read about the experience you faced with your luggage on your arrival. Please be assured that this has been communicated with the respective department as we continually strive to deliver the ultimate travel experience for our guests. I am however glad that there were several positive aspects to your stay such as the views from your room and the spacious bathroom.

I sincerely hope to have the pleasure of inviting you once again to our hotel so that we can provide you with a true Crowne Plaza experience.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

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Reviewed January 25, 2013

I stay in this hotel from 15th Jan till 19th Jan2013 to celebrate my 20th wedding anniversary oval all it was a vary excellent stay service and cooperation from hotel staff, the location is amazing near the mall and the you can walk on the creak in a very nice atmosphere.

Room Tip: The hotel is non-smoking and there is a penalty of 500 dirham if you smoke inside the room so be car...
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  • Stayed: January 2013, traveled as a couple
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2  Thank WBaghdadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded February 4, 2013

Dear “WBaghdadi”,


It was very pleasing to know that you chose to celebrate such a special occasion by staying with us at Crowne Plaza Dubai Festival City. Thank you for taking the time to write such a complimentary review here on TripAdvisor.

I was extremely happy to know that you found our location and service to be “excellent” and enjoyed the neighbouring shopping mall. Your comments will surely be shared with my team and appreciated.

We always strive to ensure our guests complete satisfaction at Crowne Plaza Dubai Festival City, and it is rewarding to learn that it has been achieved on this occasion. We do look forward to the opportunity of welcoming you back on your next trip to Dubai.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#31 Spa Hotel in Dubai
#39 Luxury Hotel in Dubai
Price Range: $168 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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