We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“New Year Stay at the Crowne Plaza- Dubai Festival City”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Dubai Festival City
Ranked #39 of 547 Hotels in Dubai
Certificate of Excellence
UK
Level 5 Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“New Year Stay at the Crowne Plaza- Dubai Festival City”
Reviewed January 12, 2013

Just returned from a 6 night stay at the Crowne Plaza Dubai Festival City and we all had an amazing time.

Location- This was our 1st time in Dubai and so we did not know what to expect. I was a bit worried that this hotel would be too far out, but we booked based on the reviews on here and found it to be a great location. Dubai is a vast place so you need to get taxi's or public transport everywhere anyway, so I am not sure it matters where you stay. Taxis were very reasonable and we managed to get around and visit all the places we wanted to see.The hotel is located near the airport on Dubai Creek. The hotel is attached to a shopping mall which has some great shops and places to eat. Festival City area is lovely to walk around with greta views over the creek. You can change currency at the mall and there are pharmacies in the mall too.If you want to be near the beach this is not the location for you as it is a 15 minute taxi ride away. We are not beach people so this did not worry us and the pool area was great so didn't really need to go to the beach.

Pool- lovely pool area. You can use bothe facilities at the Crowne Plaza and InterContinental. We loved the pool areas, jacuzzis looking out over the creek, no trouble getting a sunbed and excellent staff. There is a sauna and steam room in both hotels which is easily accessible from the pool area. My husband used the gym at the InterContinental and said it was good.

Room- we registered as priority club members before our stay and where offered a free room upgrade to a Creek view room. Lovely view over the creek and very comfortable beds. The room had everything you needed to ensure a comfortable stay. Loved the little touches like the pillow menu and sleep kit.

Food and Drink- we had breakfast included which was very good. Very nice selection of fresh fruits, smoothies, cereals, meat, cheeses, smoked salmon and hot selection. We also ate at the Belgian bar on teh first night - lovely food but alcohol is expensive. Would recommend a meal at the Anise at the Intercontinental- this is a buffet style restaurant and was amazing. We ate our way round the world in one sitting and would say the quality and service was outstanding for a buffet. There is a very nice outside bar at the Intercontinental which has light up chairs. We had a drink there on the last night and thought it would be really expensive when in fact it was cheaper than the Belgium bar.

Weather- didn't know what to expect with it being January but we had amazing weather all week. It was the perfect temp of around 27 everyday. We managed to sunbath everyday and got a great tan. I am not sure I would want to be here in the summer when we are told it can reach 55 degrees!!

Staff - all of the staff we met were very polite and helpful and couldn't do enough for you to ensure you had a fabulous stay.

We were lucky to be there when the Dubai Shopping Festival began and had a wonderful firework display just outside the hotel. There was a laser and light show on the creek every evening and it was never evry busy so we had a very good view from the hotel, bar or restaurants near by.

Dubai - we wanted to do a few things when we were here and managed to achieve them all - swimming with dolphins/ tea at the Burj and Burg Khalifa- see reviews. We booked all of these from the UK before we went and I am not sure we would have been able to do these if we had tried to arrange when we got there as everything seemed really booked up.

All in all a fantastic trip and will be going back to Dubai at some point in the future I am sure.

Room Tip: Ask for a Creek view room.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank UkJaneB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, February 4, 2013
Dear “UKJaneB”,


Thank you so much for taking the time to post a most complimentary and detailed review about your recent stay at Crowne Plaza Dubai Festival City.

I was delighted to know that you enjoyed your first trip to Dubai and that there were so many positive aspects to your stay, such as the location, your creek view room, the friendliness and hospitality provided by my team and the dining quality and choices. I was particularly happy that you enjoyed the leisure deck and also took the opportunity to try out the restaurants at the neighbouring InterContinental. It will be a pleasure to share your comments with my team as I'm sure they'll find it very inspiring and encouraging.

Our guests complete satisfaction is our main goal at Crowne Plaza Dubai Festival City and it is very rewarding to learn that this was achieved during your stay. Thank you again for recommending our hotel to other travelers visiting Dubai and we do look forward to the opportunity of once again welcoming you back to our hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,568 reviews from our community

Traveler rating
    1,088
    404
    59
    12
    5
See reviews for
301
436
119
542
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (384)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Tampere, Finland
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 10, 2013

The hotel situates in Festival City area. For our purposes the location was very good, nice peacefull area. The Festival Mall (and Ikea) situated right next to the hotel. We had an executive floor with creek view. The room was excellent with a nice view. Service was good and breakfast excellent.

We used Gym, Sauna and Steam bath. All were very good. I liked expecially the Steam bath or Steam Sauna. We had once dinner in our hotel. It was very good and not too excpensive. But in the Festival Mall there are so many restaurants so you don't have to eat in your own hotel every day even if you don't go far. Jamie Oliver's restaurant was also very good in Festival Mall.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EijaV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, February 4, 2013
Dear “EijaV”,


Thank you for taking the time to write such a complimentary review about your recent stay at Crowne Plaza Dubai Festival City here on TripAdvisor.

I greatly appreciate your kind words about our hotel and in particular your comments about our rooms and service quality. I was also happy that you enjoyed our gym and dining facilities. You kind words will surely be shared with the rest of the team and greatly appreciated.

We do look forward to the opportunity of once again welcoming you back to our hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 10, 2013

We stayed here for Christmas 2010 and it was our first time in Dubai.

The rooms are really nice not huge but okay and the bathroom/shower is wonderful with an electronic blind (cool gadget)

We were asked if we wanted to upgrade to a bigger room but it was not that different. The hotel is linked to the Intercontinental hotel which in turn is linked to the shopping mall.

Location wise the hotel is near the airport, so rather than tour operated transfers its probably cheaper to get a taxi. The hotel location is a little out of the way depending what you want as everything is on the other part of Dubai. The city and then even further to Jumeirah but the price reflects this and sometimes allows you to see other parts of the city being further away

We would stay again

Room Tip: Higher rooms, better views
See more room tips
  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Duck31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, February 4, 2013
Dear “Duck31”,


I am delighted to learn that you chose to celebrate Christmas with us at Crowne Plaza Dubai Festival City. Thank you for sharing your experience with us here on TripAdvisor.

It was pleasing to read your comments on the room facilities and I was also happy to know you enjoyed our unique location. I do hope to welcome you on your next visit to the hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuckfield, United Kingdom
Level 4 Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 10, 2013

The Crowne Plaza at Festival City is only a 30 dirham cab ride to most places in the City.
Great Hotel with most friendly staff with good walking distance access to shops and restaurants.

This is the 3rd time we have stayed here and ii is as good every time. Pool staff are very helpful and friendly and always have a smile unlike 2 other Hotels we visited for dinner during our stay where smiles appear to have be extra.

Rooms are spotless and well maintained.

Felt sorry for staff sometimes where some of our european cousins appear not to have been taught please and thank you. But hey, at least we did not let the Brits down.

Would definitely go back.

Room Tip: View over the Creek always something to see
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mrmikeprince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, February 4, 2013
Dear “mrmikeprince”,


I am delighted to learn that you were once again impressed with the service and facilities during your stay at Crowne Plaza Dubai Festival City and would like to thank you for taking the time to write about your experience here on TripAdvisor.

It was pleasing to read your comments on the "friendly staff” and the "spotless and well maintained" rooms. Your kind words will surely be shared the team and appreciated. I sincerely hope to have the pleasure of welcoming you back to our hotel in the not too distant future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
293 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed January 6, 2013

Overall stars - 5 of 5, Platinum IHG members are recognized as they should be and this is by far 1 of the hotels that went to a further extend to make my stay better, even though I did not pay a cent (using 25,000 of my IHG points). Am very happy.

Hotel staff - 5 of 5
Restaurant staff - did not use
Room service staff -
Housekeeping staff - 5 of 5, turndown was well done. I called recep and ask them to convey my compliment to housekeeping
Room - 5 of 5, platinum IHG got me upgraded to 17th floor, very nice view of Burj Khalifa and downtown Dubai.

Bed comfortable rating - 5 of 5 perfect, including the down pillow.

Room size – large

Restaurant / breakfast - did not use, there's a few cafe in the near Festival Mall but the foodcourt doesnt open till 10am.

WIFI - 1mbps line is free for all. 4mpbs line is for Priority Club guest, connection a bit problematic but nothing unsolvable.

Location - Short drive to airport. Excellent highway connection to downtown Dubai or northern area. Festival mall and Hard Rock Cafe right next door to hotel (walk pas interconnected walkway through Intercontinental Dubai). Couldn't be any better

Free shuttle - no

Spa - did not use
Room Tip - see below

Tip: Cab to/from airport is ~21-23AED (Dirhim). There might be a Lexus car outside the hotel that we took to the airport 30 AED. Gladly paid and added a few Dirhims for the guy. Ask the hotel concierge.

Room Tip: As high as possible and facing downtown Dubai but I believe there's a surcharge. It's well w...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LorenzSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, February 4, 2013
Dear “LorenzSingapore”,


I was delighted to read that your stay at Crowne Plaza Dubai Festival City was one of the best stays during your trip to Dubai. Thank you very much for sharing such a complimentary review here on TripAdvisor.

It was particularly gratifying to know that there were so many positive aspects to your stay such as the service, facilities in and around the hotel and the housekeeping. Your kind words will not only be appreciated by my team, but will also motivate and inspire them into continuing to provide the highest level of service.

We always strive to ensure our guest's complete satisfaction at Crowne Plaza Dubai Festival City, and it is rewarding to learn that it has been achieved on this occasion. We do look forward to the opportunity of welcoming you back on your next trip to Dubai.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Level 6 Contributor
133 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed January 4, 2013

The Crowne Plaza at Festival City is a little off the beaten track and the restaurant facilities are quite boring although there is a mall next door with a decent selection of restaurants.
It is however a lovely peaceful place with a good view over the creek and I enjoyed a great nights sleep. Mind you I was located on the top floor.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kincorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, February 4, 2013
Dear “kincorth”,


It was very pleasing to learn that you had a relaxing and peaceful stay at Crowne Plaza Dubai Festival City. Thank you for taking the time to write about your experience here on TripAdvisor.

I was happy to read that you enjoyed the view of the Dubai city skyline from your room and also had the opportunity of trying the restaurants at the neighbouring mall. I have noted your feedback regarding our dining choices, and will strive to improve our restaurant facilities so you enjoy a more complete experience on your next visit.

Thank you once again for sharing your feedback here on TripAdvisor. I look forward to welcoming you hopefully in the near future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highlands, North Carolina
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 3, 2013

This is the third time I have stayed at this hotel. It is conveniently located within a short taxi ride from the Dubai International Airport, and is connected to the InterContinental Hotel and the Festival Mall. A very friendly staff awaits you upon arrival. Our room was not ready when we arrived; the staff offered us dinner while we waited for our room. The hotel's Zaytoun Restaurant was fabulous; we ate outside on the patio, enjoying the view of city lights and fireworks (it was a holiday). The hotel manager called several times throughout our stay to make sure we were satisfied with our accommodations, a nice gesture. Our room was spacious, which was totally appreciated after traveling for 6 weeks with several pieces of luggage. We had a beautiful view of the Dubai Creek and the Dubai skyline. The easy access from the hotel to the Festival Mall makes shopping very convenient, and restaurants plus additional shopping across the Creek, are accessible by cross-over walkways. For more shopping and sightseeing the Dubai Mall and the Burj Khalifa are easily accessible by taxi. Our last night, before heading to the airport, we again dined outside on a patio at their Belgian Beer Cafe. The fish & chips were to die for! When travel takes us to Dubai again there is no doubt we will stay at the Crowne Plaza Dubai Festival City.

Room Tip: Request a room overlooking the Dubai Creek and a view of the Dubai skyline.
See more room tips
  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelover09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, January 30, 2013
Dear “travelover09”,


I am very pleased to learn that you enjoyed your stay with us once again here at Crowne Plaza Dubai Festival City. Thank you for taking the time to write about your experience here on TripAdvisor.

I was happy to know you enjoyed several aspects of the hotel, such as the view from your room and dining at both our restaurants. The next time you’re here I would recommend you try Belgian Beer Cafe's popular Friday brunch.

We do look forward to welcoming you again to our hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
0.1 mi away
InterContinental Dubai Festival City
3.4 mi away
Sheraton Dubai Creek Hotel & Towers
2.1 mi away
Pullman Dubai Creek City Centre
Show Prices
Show Prices
Show Prices
3.5 mi away
Crowne Plaza Dubai-Deira
Crowne Plaza Dubai-Deira
#121 of 547 in Dubai
887 reviews
4.3 mi away
Crowne Plaza Dubai
Crowne Plaza Dubai
#140 of 547 in Dubai
1,500 reviews
2.3 mi away
Marriott Hotel Al Jaddaf, Dubai
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Dubai Festival City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Dubai Festival City

Property: Crowne Plaza Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#28 Spa Hotel in Dubai
#36 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Expedia, Ctrip TA, Hotels.com, Agoda, TripOnline SA, Hotwire, Travelocity, Cancelon, Cheap Tickets and HotelQuickly so you can book your Crowne Plaza Dubai Festival City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing