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“AMAZING EXPERIENCE”

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Crowne Plaza Dubai Festival City
Ranked #39 of 546 Hotels in Dubai
Certificate of Excellence
Bristol, United Kingdom
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“AMAZING EXPERIENCE”
Reviewed February 20, 2012

I had some problems at the booking stage via the IHG website with currency conversion and whilst the website people did not assist, the staff at the Crown Plaza stepped in and resolved all the issues in advance of my trip.

Arrived as a Platinum Priority Club member and was greeted by the Duty Manager who upgraded my family from a booked Executive room to a Suite and then escorted us to our room. I had remarked during the pre arrival exchange that the trip was an anniversary trip and upon entering the room - the bed was covered in rose petals in the shape of a heart - really nice touch.

The hotel is as good as everybody else states and how anybody can have negative views is beyond me. Rooms are superb and very comfy indeed (stayed here before not in a suite and was as good - suite just lots bigger!).

Breakfast is buffet style with egg station for omelettes etc. Every tatse catered for and we arrived at differing times and never a quality or quantity issue.

Belgian Cafe is very reasonable indeed - we ate there most days for lunch and they do a daily 40Dirham meal - excellent value! Only downside is smoking is allowed here - hence we ate elsewhere at night in Festival City.

The swimming deck is also excellent and the pool men really cannot do enough for you.

If you see my other reviews I am brutally honest - and have to say this was as good as it sounds.

Visit Festival City - great dinner choices - Hard Rock Cafe, Outback Steaksouse, Jamie Oliver Restaurant - to name a few.

To all staff at the hotel - an enormous thank you - it really was a delight and if we visit Dubai again - this will be the hotel.

Room Tip: Must have a creek view room!!
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  • Stayed February 2012, traveled with family
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Helpful?
1 Thank MILLYDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, March 18, 2012
Dear “MILLYDM”,


I was very delighted to read such a complimentary and detailed review of your recent experience at the Crowne Plaza Dubai Festival City and would like to thank you for taking the time to share your experience here on TripAdvisor.

I was disappointed to hear of the inconvenience you experienced while booking your room online and I would like you to rest assured that this will be looked into by the respective team. I am however very pleased to note that you appreciated the efforts of our colleagues in making your anniversary trip a special one and will definitely share your comments with them.

It is indeed rewarding to learn that you enjoyed various aspects of the hotel. We do look forward to welcoming you back to our hotel in the near future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
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Traveler tips help you choose the right room.   Room tips (383)
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Sweden
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 19, 2012

Stayed at Crown Plaza for one night, mid-Feb. It is a really good hotel, only a 15 minutes drive from the airport. The staff is professional and friendly. Try to get a room facing Dubai's skyline and the waterfront. Magnificient! If you want to for a jogging trip, a map is provided on the water bottle in the room. It takes you around the neighbourhood and you get feel for the outskirts of the, still?, booming city of Dubai. When you are out there, do also check out the artificial canal and the waterfront next to the hotel. A lavish breakfast is served with everything you could ezpect. In the evening, you might want to try the Belgian restaurant, the moule mariniere is superb.

  • Stayed February 2012
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Helpful?
1 Thank Myggan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, March 18, 2012
Dear “Mygaan”,


Thank you for taking the time to write such a complimentary review about your recent stay at the Crowne Plaza Dubai Festival City.

I greatly appreciate your comments about our hotel, in particular the “professional and friendly” staff and the hotel’s proximity to the airport. The Belgian Beer Café is indeed a favourite among our guests and I’m happy to know that you enjoyed the “superb” Moules Mariniere as well as the “lavish breakfast” in our Zaytoun restaurant. Your comments will surely be shared with the rest of the team and appreciated.

We hope to have the opportunity of welcoming you back to the hotel soon.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 19, 2012

Stayed for 5 nights for a short break to escape the cold weather back in the uk , we arrived late in the evening the hotel reception was superb fast and efficient , bags quickly taken to our room on the 10th floor , the room was beutiful with a superb view of downtown Dubai and the creek .
The pool area and grounds were very very relaxing again with great views of the creek and Dubai .
Dubai center is 10 minutes in a taxi and the taxis in Dubai are very cheap and efficient , if you want a city centre hotel close to all attractions but with a relaxing out of the way feel then pick this hotel....
Well worth its 5 stars ......

Room Tip: High floor , book a creek view for stunning views of downtown Dubai at night,
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  • Stayed February 2012, traveled with family
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Helpful?
Thank DAVIDSPICYRUM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, March 18, 2012
Dear “DAVIDSPICYRUM”,


Thank you for taking the time to write a review about your recent stay at the Crowne Plaza Dubai Festival City.

It is very pleasing to know that you had a wonderful stay at our hotel and found the reception to be “fast and efficient” and enjoyed the “superb view” from your room. I’m also happy to hear that you found the location convenient and accessible to all the major attractions in Dubai. It is indeed one of the popular advantages of our hotel that guests appreciate.

Thank you once again for sharing your experience on TripAdvisor. I hope to have the pleasure of welcoming you back to the hotel in the near future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
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London
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 15, 2012

stayed for 3 nites for a business conference, great customer service, got upgraded to a room with fantastic views of the skyline & dubai creek. Watching sunrise and sunset from the room was stunning. Didnt get to use the gym and pools due to work, but they looked great. THe belgian bar at lobby level was great + access to the nearby mall which is massive for shopping enthusiasts
Room was very spacious and free internet is always a postive!

Room Tip: 14th floor room with views is great
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  • Stayed February 2012, traveled on business
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Helpful?
1 Thank KrishnaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level 6 Contributor
292 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed February 12, 2012

My wife and I have now stayed at the CP Festival City on 4 separate occasions and I have to say that whilst being acceptable (even good) in most ways we did feel somewhat disappointed with the calibre of staff during our February 2012 stay. I can't be certain but the impression is that most are new and haven't got the hang of things yet. Silly little things such as clearing one's breakfast table when an individual has not finished, merely returned to the servery for more food!
Rooms are adequate without being truly luxurious, the Belgian Cafe always busy and interesting and the bonus is that the facilities of the InterContinental next door are available. Woud we stay again? Most definitely - my only plea being for the staff to receive more training

Room Tip: Higher up the better
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  • Stayed February 2012, traveled as a couple
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Helpful?
Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, March 13, 2012
Dear “Alanwm”,


I would like to thank you for taking the time to write such a detailed review here on TripAdvisor and sharing your experiences during your recent stay at Crowne Plaza Dubai Festival City.

I am pleased to note that you enjoyed your recent stay with us and that you are becoming a regular guest. We greatly appreciate your constructive feedback as it will assist us in making our great hotel even better and I would like you to rest assured that we have already shared your comments with our team to follow up accordingly.

Once again thank you for your feedback and I hope that we will have the pleasure of welcoming you back to our hotel in the not too distant future.


Best regards,

Tom Lord
Hotel Manager, Crowne Plaza Dubai Festival City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medina, Saudi Arabia
Level 6 Contributor
82 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed February 5, 2012

This was the second time i am held at this hotel during the last visit to Dubai. the provision of services and receptionists deal are still as it is with no improving. the services are substandard compared to its neighboring hotels and all other hotels in the city of Dubai. But anyhow it is ok due to his proximity to the city of festivals and the market adjacent to it

Room Tip: try to smile to get better view room
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  • Stayed January 2012, traveled on business
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Helpful?
2 Thank hani-KSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHG Care at Crowne Plaza Dubai Festival City, responded to this review, February 6, 2012
Dear hkhuseini,

Thank you for taking the time to convey your comments regarding your recent experience with us. On behalf of the Hotel Management and Staff, please accept my sincere apologies for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. Your comments are very important to us, and allow us to monitor and improve our service continually.

Sincerely,

Myrna M
Case Manager
IHG Care
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UK
Level 6 Contributor
115 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed February 2, 2012

Only five minutes from Dubai airport, this hotel is ideal for business traveller or holiday maker.
The hotel is joined by walkways to The Intercontinental next door and the Festival City Mall. So no need to venture out in the heat if you fancy a shopping spree.
The rooms are well proportioned although when you introduce a seven year old into the room space does become limited.
residents have access to both hotel pools as they are next to each other. The Intercontinental's pool has a nice touch....a glass bottom and end so that you can see the people wandering around many floors below! During the hot summer both pools are "cooled", something you don't get in the UK!
Another nice touch was that my Daughter received a tag / badge which meant she was able to receive free freshly made pizza and ice-cream from 12pm onwards: )
As with all large hotels in Dubai, they have an "English" bar attached which does get very busy and noisy in the evening. Not really suitable for young children.
Also worth noting the "swim with dolphins" facility is only five minutes away.
Would I return again? Absolutely!
Stayed July 2010........just slow to post feedback : )

  • Stayed March 2011, traveled with family
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Helpful?
2 Thank _forevergreen_Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, March 13, 2012
Dear “_Forevergreen_UK”,


Thank you for taking the time to write a review about your stay at Crowne Plaza Dubai Festival City. I was pleased to note that there were positive aspects to your stay, in particular our “well proportioned” rooms and swimming pools and that your daughter made the most of our special VIK (Very Important Kid) promotion. Indeed, our hotel’s proximity to the airport and the Festival Centre Mall is one of the popular aspects preferred by many of our guests. Your comments will surely be shared with the rest of the team and appreciated.

Our guests complete satisfaction is our main goal at Crowne Plaza Dubai Festival City, and it is rewarding to learn this has been achieved on this occasion. I really hope to have the pleasure of welcoming you back to our hotel in the not too distant future.

Best regards,

Tom Lord
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai Festival City

Property: Crowne Plaza Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#28 Spa Hotel in Dubai
#36 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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