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Traveler rating
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Reviewed 4 weeks ago

Dreadful experience in Roda Amwaj Suites. dirty rooms and also dirty furniture. very bad service and we had to walk through the car park to our elevator with our own luggage. It was an awful experience we stayed one night as we arrived late and were very tired. I would not recommend this place to anyone. Terrible service and rooms smelt of fish. The reception Boy actually offered to bring some air freshner. No manager around at all. dirty furniture and dirty carpets.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cabouz726861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osama M, Hotel Manager at Roda Amwaj Suites, responded to this reviewResponded 3 weeks ago

Dear cabouz726861,

Thanks for the feedback.

Please accept our sincere apology for not meeting your expectations.

There is no excuse for such shortfall.

Definitely it is not our standard and we hope you contact us directly to mend things for you.

Thanks and regards

Osama Mamdouh
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

one of the best hotels, i was having my breakfast at samar restaurant with my family the staff was very friendly with as and very attentive will back soon for sure, because it's really nice,we was feeling like at home,
thank you miss, rebbica thanks for all the staff

Date of stay: January 2020
Trip type: Traveled with family
Thank Medobosaif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osama M, Hotel Manager at Roda Amwaj Suites, responded to this reviewResponded 3 weeks ago

Dear Medobosaif

Thanks for the full score!

We appreciate your kind words about our staff , especially Ms. Rebbeca..


Looking forward to welcome you soon

Regards

Osama Mamdouh
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Really amazing experience at the great hotel, with amazing view, it's closely to the beach we're we can feel the fresh air from the sea. Delicious foods with love of service, I wanna give a big of aplause to Rebecca who are assisting us from the start until we finished. Thank you for your being so professional at work, thank you for the genuine happiness of serving us,thank you for the smile, thank you for the time you've given us,you are such a beautiful woman who really love your job including your costumers. We highly appreciated your professionalism. Job well done. Hope to come back soon. And see you again.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 864ashokd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Beautiful hotel,romantic view,delicious food with great staff specially ahmed who are assisting us,he is very helpful,entertaining,awesome and really professional on his service.I just want to
aknowledge the presencenof rebecca who’ve been really busy at that day,but still keep on accomodating us with a great service and a sweet smile.you did a great job.Keep it up.One of my best breakfast here in dubai.great job for all the friendly staff.it was a great experience..come back there soon.

Date of stay: January 2020
Trip type: Traveled with friends
Thank elizabethcO8494AG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osama M, Hotel Manager at Roda Amwaj Suites, responded to this reviewResponded 3 weeks ago

Dear elizabethcO8494AG,

Thanks for your feedback.

We are happy that you enjoyed the stay.

Will pass your comments to Ahmed , Rebecca & the chef from Samar restaurant , that will boost their morale to go the extra mile.

We look forward to welcome you soon in Roda Amwaj Suites - JBR

Kind Regards

Osama Mamdouh
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

nice place in j.b.r but you need professional stuff to management hotel

we found bad experiences in check in

employees he force me to accept 2 room but my reservations 3 room
he say hotel full and we have problem in system between booking and hotel

after delay 1 houre
he provide correct reservations

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank aalsur373212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osama M, Hotel Manager at Roda Amwaj Suites, responded to this reviewResponded 3 weeks ago

Dear aalsur373212,

Thanks for your feedback , we apologize for the mishap in your reservations.

Definitely an unintended error.

Please feel free to contact us directly to make your next booking in order to ensure top service and attention.

Kind Regards

Osama Mamdouh
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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