Stayed in this hotel for 12 nights from the 25th dec, 2013. I travelled with my husband and three children. Yes the hotel is quite child-friendly, location is great as it is just a few minutes to the Deira city centre and the metro station. Great view from our balcony (we were in room 602). Was pleased with the kitchen and the room. The extra toilet was good for when we had visitors.
However, a number of things detracted from what should have been an otherwise enjoyable stay. Firstly and most annoying, our reservation had been mixed up andthe guy at the reception could not find it. It was even more annoying to hear him suggest that we stay in the reception area with two infants and one child till 2pm the following day when he could check us in, not minding we had just got in from a ten-hour long flight and needed more than anything else, a place to for the kids to sleep. He didnt seem to mind that he was making this outrageous suggestion to us at 2am! Consequently, we had to pay for an extra night just so we could sleep on a bed! Even though the reservation issue was finally sorted out the next day, and we were duly refunded, there was no form of apology whatsoever for the embarrassment and inconvenience. As some other reviewer pointed out, the carpets really need changing, what with the stains on them. Again it was very evident that our room had been previously used by a smoker and not enough was done by the cleaners to take care of the smell or the ash in the extra toilet. Also, having to make repeated and ignored requests for a number of things, like when something blew up while i was cooking and the stove stopped working, result being a ruined supper after several ignored requests for a fix spanning about 30 minutes! Infact, the problem was not fixed until almost midday the following day.
Despite these few hitches, we did enjoy overall, our stay in dubai and we may visit the hotel again or try other places, as some friends have recommended a few other places that are great for families.
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- Also Known As:
- Star Boutique Dubai