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“Great hotel to stay ” 5 of 5 bubbles
Review of InterContinental Dubai Festival City

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InterContinental Dubai Festival City
Ranked #23 of 544 Hotels in Dubai
Certificate of Excellence
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Great hotel to stay ”
5 of 5 bubbles Reviewed November 29, 2013 via mobile

Have stayed at the hotel for three nights, rooms are spacious, clean, services and front office were very helpful, main restaurant (anise) is disastrous, no varieties in food.

Hotel is modern, creek view and walking by is joyful, mall is very expensive, while food court and restaurants are good.

GYM, creek, SPA and the pool were gorgeous.

Stayed November 2013, traveled on business
Helpful?
1 Thank Ahmed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, December 2, 2013
Dear "Ahmed E",
Thank you so much for your recent comments on Trip Advisor about your stay with us.

We are happy to read that you consider us a "Great hotel to stay", we work hard to ensure our facilities and services are up to our guests expectations, and it gives a pleasant reward, to know you enjoyed your stay specially the Gym and leisure areas.

At the same time, regret to read that our restaurant Anise did not meet your expectations for variety, needless to say this comes to a surprise to us, since we regularly receive great praise for this restaurant, I would appreciate that on a future visit, you let us know what type of food you would like to have, since our chefs are always delighted to accommodate our guests requests when possible.

We hope to have the opportunity to serve you once again in the near future,

Best Regards,
Rene van Camp
Hotel Manager, InterContinental Dubai Festival City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,672 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (397)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Brisbane
Level Contributor
107 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
5 of 5 bubbles Reviewed November 24, 2013

We didn't stay here but ate here at the Buffets they have on Fridays. It was all we could eat and drink from 12 till 4pm. There were three eating areas you could choose from and I have never seen so much food or so well presented in my life! There was everything from fresh hot mussels to all the local dishes. They had pasta to order freshly made, they had all sorts of meats on large skewers, there was seafood galore and desserts to die for. If that wasn't enough there was then the drinks. This is the best way to spend 4 hours and could definitely not do 2 of these in a hurry. It's a must see and a must do if you are anywhere near this place. It also has a wonderful view of all the boats and yachts.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Smeeeagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, December 2, 2013
Dear "Smeeeagain",
I would like to take this opportunity to thank you for sharing your comments about your visit to Anise restaurant on TripAdvisor.

It is always gratifying for us reading about our guests experiences, and to know that you have enjoyed one of our most recognized restaurants. It is certainly a pleasure to read your remark that we have the "Best buffet ever". We appreciate such praise after your visit.

We have shared your feedback with the entire team and they are very happy to know that their efforts, have made a difference in your experience. This is certainly a great motivation for the team.

Thank you again for the great comments, looking forward to your next visit to Anise restaurant.

Sincerely,
Rene van Camp
Hotel Manager, InterContinental Dubai Festival City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 22, 2013 via mobile

For business trip, this hotel is a gem
While it is out of the main city center
It offers a high standard with good room space ..

Modern design, good view, quite good staff services
Good view, easy access to other city attractions

Add to that no noise, not too many vacation traveller with kids and a family

Ad business hotel I would recommend it


Stayed November 2013, traveled on business
Helpful?
Thank madwolf139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, December 2, 2013
Dear "madwolf139",
Thank you for your nice comments on Trip Advisor.

We work very hard to ensure our facilities and service are superior and we strive to deliver the best experience possible to our guests, We are pleased to read that you would recommend us as a business hotel.

We look forward to welcoming you back to our hotel.

Regards,
Rene Van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed November 21, 2013

Although a little out of the main tourist areas, the Intercontinental offers a great base for any stay in Dubai. This was our third time at the hotel in five years and the hotel is still fresh and modern, with a good choice of bars and restaurants, including the Crowne Plaza which is attached and Festival City Mall next door.

Ideal with the Al Badia Golf Course owned by the hotel and a free shuttle service to and from the course.

Great pool area, with plenty of sun beds and waiter service on hand.

The staff are really helpful and care about you as their guests. Highly recommended

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, December 4, 2013
Dear "Tony B",

First of all, thank you for staying once again at InterContinental Dubai Festival City and for taking the time in writing a review of your stay with us. Your comments are much appreciated.

I am glad to see your loyalty to our hotel and hope you continue your patronage in the future. It is great to read your positive feedback regarding your experience and to know that we have been continuously part of your holidays plans. We are pleased to read your comments regarding the team members, pool, restaurants and specially Al Badia Golf Club.

I have personally shared your comments with the entire team, they are very excited to be part of such a good experience, which we hope we have the opportunity to repeat in the near future.

Best Regards,
Rene van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 20, 2013

Large high class hotel. High tower building. Big lobby. Spacious nice full furnished rooms. Great various breakfast and free internet. Helpful staff. it is not central location. Easy to get taxi from the Hotel to malls and other Dubai sites.



Room Tip: Large room with modern nice furniture.and comfort beds . However the fucets of the shower located i...
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Skoosh

Helpful?
1 Thank Fahed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, December 4, 2013
Dear "Fahed A',
Thank you for taking the time to share your thoughts about your stay in InterContinental Dubai Festival City.

Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations, in every way. We are happy to see that your experience is reflecting our actions and we are heading into the right direction.

We look forward to your next visit to our hotel.

Sincerely,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 19, 2013

We booked 2 rooms for one night. We were upgraded to a 2 room suite. The suite was beautiful with 2 nice rooms with their own bathrooms and a third one at entrance with a nice sitting area. The service was generally good. Complimentary internet was provided. The lobby is spacious; but sometimes you will notice that chairs are not enough .
The hotel is connected to Festival City mall which is a relatively small but lovely mall with nice restaurants and a nice promenade beside a small marina. The hotel is five minutes driving to the airport which makes it convenient especially for visitors with short stay in Dubai.
I would definitely come back to this hotel.

Room Tip: Try to take a room in an upper level . The view in either side is nice.
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rodiii S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, December 5, 2013
Dear "Rodiii S",
Thank you for your nice comments on Trip Advisor. We are please to see you had a nice stay with us.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations and you enjoyed the suite provided, the facilities and the location. It is due to our guests feedback that we understand how we are doing as a hotel.

We look forward to welcoming you back to InterContinental Dubai Festival City

Regards,

Rene Van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, England, United Kingdom
1 review
5 of 5 bubbles Reviewed November 18, 2013

This is a lovely hotel, well situated with genuine helpful staff and the hotel is modern clean and smart. We felt welcome from the minute we stepped out of the car, and walk into the amazing reception. The rooms are spacious and kept spotless. The pool is great and the pool staff attentive. Food is excellent both in the club lounge or in one of the on site restaurants. Will be booking again for next Spring.

Room Tip: Creek facing gives the best views
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, November 19, 2013
Dear "Emma T",

Thank you for your nice comments on Trip Advisor.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations and you felt welcome from arrival to your leisure time at the pool.

We look forward to welcoming you back to our hotel. Once again thank you for the wonderful and kind words of praise.

Regards,
Rene Van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Dubai Festival City

Property: InterContinental Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai 45777, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Dubai
#19 Spa Hotel in Dubai
#19 Business Hotel in Dubai
#23 Luxury Hotel in Dubai
#29 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Dubai Festival City 5*
Number of rooms: 508
Official Description (provided by the hotel):
Inspired by a graceful sailboat, InterContinental Dubai Festival City stands tall amid the business and shopping districts. The hotel is home to 6 dynamic bars and restaurants, including the award-winning Reflets par Pierre Gagnaire, has wifi throughout rooms and public areas and its own 18-hole championship golf course. ... more   less 
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Also Known As:
Intercontinental Dubai Festival City Hotel Dubai

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