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“A great experience in Dubai!”

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InterContinental Dubai Festival City
Ranked #33 of 550 Hotels in Dubai
Certificate of Excellence
Sao Paulo, SP
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A great experience in Dubai!”
Reviewed July 1, 2013

I had the best experience in Dubai last week... InterContinental Dubai Festival City made my stay unforgettable! The staff is amazing, especially the Club team: Diego, an adorable Brazilian, Nass, who is a great leader, and Matias, so professional. Not to mention the outstanding waiter at Vista Bar: Haisam. Also, the bellboy Job was incredible! They were all extremely friendly, helpful and charming! The food is delicious and you should not miss the Dragonfruit Mojito at Vista Bar. My room and bathroom both had a great view, especially at night time, with the city lights on. The arabian coffee with dates served in the lobby made my stay memorable!!!

  • Stayed June 2013, traveled solo
    • Value
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Helpful?
1 Thank Tatiana_Rudinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, August 27, 2013
Dear “Tatiana_Rudinger”,


Thank you so much for taking the time to share the experience of your recent stay at InterContinental Dubai Festival City.

I was very happy to read that our team at the Club Lounge, Concierge and Vista Bar made your stay a memorable one. Your kind comments will surely be shared with them. It was also pleasing to know that you enjoyed the lovely view of the historical Dubai Creek from your room and the local touch of the Arabian dates and coffee in the lobby made your stay an unforgettable one.

I hope to have the pleasure of welcoming you back, hopefully in the near future.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (420)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
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English first
Level 6 Contributor
263 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 24, 2013

just a couple of days ´stopping by´ but again impressed by the professional service, great rooms and awesom breakfast. near to the airport, nice pool area and great food. the rooms are spacious and luxury decorated. the staff is very friendly. once again a great experience. a hotel which I can highly recommend.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Micy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, August 27, 2013
Dear “Micy01”,


Thank you for choosing to stay at the InterContinental Dubai Festival City and for sharing your experience here on TripAdvisor.

It was a pleasure to read your review and to know that in such few words your explanation made it clear to see how much you enjoyed our hotel and appreciated the "spacious and luxurious" rooms, "professional and friendly" service and "awesome" breakfast buffet at Anise. I really hope to have the pleasure of welcoming you back to our hotel in the not too distant future.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aus
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 22, 2013 via mobile

I am a member of their Ambassador Club, US$100 per year and you get a free night on the weekend if they're not busy etc. A seasoned traveller will know the drill. But anyway they will also give you late checkout and a free upgrade if possible. Let me tell you the US$100 paid off on our recent trip. We arrived from a 14 hour flight and were welcomed by a trainee, Barbarina. For a front of house person she was brilliant, for a trainee, she was out of this world. We arrived at 06.30 fully expcting and also suggesting that we would leave our bags and go exploring Dubai, she dissapeared behind the secret doorway returning to tell me that the upgraded room ws not ready but they have upgraded us even further to a suite. She reiterated that this was not the norm and it was certainly an exception, she also did this in the most professional manner.
Manager of Dubai Intercon, look after this young lady as well as you look after me!

Stayed June 2013, traveled on business
Helpful?
Thank traggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, August 27, 2013
Dear “traggs”,


It was a pleasure to have you stay with us at InterContinental Dubai Festival City during your recent visit to Dubai and we would like to thank you for sharing your feedback through TripAdvisor.

Your review was a pleasure to read and I am very happy to see that the level of service and professionalism provided by our Front Office team was noticed and appreciated by you. Your kind comments will be shared with the entire team and I sure it will serve as a source of inspiration and motivation.

Our guests complete satisfaction is our main goal at InterContinental Dubai Festival City and it is very rewarding to learn that this has been achieved on your visit. Thank you for recommending our hotel to other travelers visiting Dubai and we do look forward to the opportunity of once again welcoming you back to our hotel.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Moresby, Papua New Guinea
Level 4 Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 22, 2013

I have stayed here a few times on business. It is a very good hotel indeed. I know some of the other 5 star hotels are more spectacular but that just puts me off - I don;t want my money spent on bells and whistles. I find the location near the airport and integrated with large shopping mall ideal for a business trip. The rooms are large, luxurious and immaculately clean. The staff can't do enough for you.

Room Tip: If possible use the club floors and related services.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, August 27, 2013
Dear “BearInPNG”,


It was very pleasing to learn that you had an enjoyable time during your stay at InterContinental Dubai Festival City. Thank you for taking the time to write about your experience here on TripAdvisor.

I was happy that you appreciated the hotel's convenient location and that the "large, luxurious and clean" rooms and considerate staff made your stay a memorable one.

I look forward to welcoming you back to our hotel in the near future.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 21, 2013

Stay at intercontinentals frequently as we are members of ambassadore club. We were upgraded to a suite ..it was huge..spotless and stylishly furnished with stunning views. We.always stay on club level. The club lounge was exceptional with a super buffet of local tastes.
All the staff were genuinely helpful and professional. It was great to be able to walk directly through to festival city for a bit of shopping ...only down was the very disorganised departure. With a lot of people departing at the same time it was chaotic ...we booked a limo...it was given to someone else and we were asked to take a small taxi...our luggage couldn't fit...the next fellow just simply refused cause he didn't want to touch our luggage!! Some loud cranky people!! I would still recommend a stay though.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovesfishingmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, August 27, 2013
Dear “lovesfishingmm”,


Thank you for taking the time to share your feedback on TripAdvisor of your recent stay at InterContinental Dubai Festival City.

I was delighted to know that your stay was made memorable because of the service provided at the Club Lounge and the stunning views that welcomed you from your "spotless and stylishly furnished" Club Room. I was however disappointed to read about the experience you faced with the luggage on departure. Please be assured that this has been communicated with the respective department and is currently being investigated.

I sincerely hope to have the pleasure of inviting you once again to our hotel so that we can provide you with a true InterContinental experience.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new zealand
Level 5 Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 21, 2013

We stayed in this hotel for three nights before our cruise,It is a short taxi ride to festival city cost around $10 usd. Checkin was quick and within a few minutes we were in our room The room was well appointed with quality furnishings and bedding. All the movies on the large flat screen were all free which was a nice surprise. We did not eat at the hotel because we found it to be to expensive and since the mall was connected to the hotel it made it quite easy to find good food at reasonable prices. The hotel is not to far from the city another $10 usd taxi ride we found the taxis so cheap that is all we used even going to the palm island was $20 one way I would recommend this quality hotel to all.

Room Tip: Eat in the adjoining mall
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmannz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, August 27, 2013
Dear “jmannz”,


Thank you for choosing to stay at the InterContinental Dubai Festival City and for sharing your feedback on TripAdvisor.

I was happy to read that you appreciated the hotel's convenient location and found the rooms to be comfortable and well-appointed. I really hope to have the pleasure of welcoming you back to our hotel soon.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
70 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 19, 2013 via mobile

This is a very nice hotel but since it's in Dubai, it is easy to feel that you are missing out on something because it's not as grand as many others you see around the emirate.

It's one of the closest hotels to the airport which is great if your stopover isn't too long. While it is right next door to Festival City shopping centre, by Dubai standards, this shopping centre is average and no match for the likes of Dubai Mall or Mall of the Emirates. The hotel is nit close to any if the usual attractions. You will need to get a taxi to see the "real" Dubai if you stay here.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matthew f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, August 27, 2013
Dear “matthew f”,


Thank you for taking the time to share your feedback on TripAdvisor following your recent stay at InterContinental Dubai Festival City.

I am happy to note that you were pleased with the hotel and its close proximity to the airport. The team and I, look forward to welcoming you back to the hotel, hopefully in the not too distant future.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Dubai Festival City

Property: InterContinental Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai 45777, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Dubai
#19 Business Hotel in Dubai
#25 Spa Hotel in Dubai
#29 Romantic Hotel in Dubai
#31 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Dubai Festival City 5*
Number of rooms: 508
Official Description (provided by the hotel):
Inspired by a graceful sailboat, InterContinental Dubai Festival City stands tall amid the business and shopping districts. The hotel is home to 6 dynamic bars and restaurants, including the award-winning Reflets par Pierre Gagnaire, has wifi throughout rooms and public areas and its own 18-hole championship golf course. ... more   less 
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Also Known As:
Intercontinental Dubai Festival City Hotel Dubai

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