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“I felt like a Rock Star”

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InterContinental Dubai Festival City
Ranked #21 of 541 Hotels in Dubai
Certificate of Excellence
Wollongong
Level Contributor
126 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“I felt like a Rock Star”
5 of 5 bubbles Reviewed May 31, 2013

This is an Amazing Hotel located only about 15 minutes from the airport and connected to the third largest Mall in Dubai.

I'm in the Ambassador program USD200 per year, and booked a club room. As an Ambassador I got upgraded to a suite which was the size of three hotel rooms. OK - I got lucky perhaps with that, but everything else about the hotel was also memorable.

They even arranged limousine pickup to and from the airport.

The front door staff took time to talk to me, and showed genuine care.

The Club Lounge staff did everything they could to be helpful to guests. Despite one guest being drunk and offensive I asked the staff member how he puts up with it. He just smiled and said the guy was a valued guest.

The food was memorable with lots of local options in the buffet, and the restaurant was amazing.

I travel a lot, but this was a really memorable experience for me and I will be back.

Room Tip: Get a Club Room.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, August 27, 2013
Dear “Steven D”,


It was a pleasure to have you stay at InterContinental Dubai Festival City and we would like to thank you for taking the time to write your review on TripAdvisor.

I was happy to read about your upgrade and that it was instrumental in making your stay a memorable one. Your kind words about the friendly and genuine staff and the food will surely be shared with the rest of the team and appreciated.

We do hope to have the pleasure of welcoming you back to our hotel.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,710 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (405)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

Stay here while attending a conference and must say had a fantastic experience... The hotel has an amazing events venue with the ballroom overseeing the creek. The service at the event was flawless.
The guest room was fabulous as well everything very thoughtfully laid out with great view of the creek.. You can wake up in the morning and go for a pleasant jog along the creek.
The hotel also has some great selection of restaurants and bars in addition to a number of stand alone restaurants along the creek
The hotel is also connected to a huge shopping mall, which has a wide variety of stores, which is great as I wanted to pick up toys for my son and had very little time to venture out

Room Tip: Ask for the rooms facing the side of the creek that has the theme park. Looks great at night
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shailup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, August 27, 2013
Dear “Shailup”,


Thank you so much for taking the time to share the experience of your recent stay at InterContinental Dubai Festival City.

We are delighted to know that you had a memorable stay and were impressed with the Event Centre ballroom and service. It was also pleasing to know you had a chance to visit the neighbouring shopping mall and the restaurants in and around the hotel.

We hope to welcome you back to the hotel, hopefully in the near future.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

I'm getting to really like the Intercontinental group. Haven't stayed here before but it was well worth the visit.

It's only 10 minutes from the airport which, when you arrive late evening, is very welcome. The entrance is stunning and we were looked after immediately, the staff were so polite. Check in was smooth and quick. Our suite (3203) was everything you'd expect from a top class hotel. Very spacious, separate lounge area and a huge, comfortable bed with gorgeous fluffy pillows. The bathroom was very luxurious with a wet room. Powerful shower and Asprey toiletries - and plenty of them. Loads of hanging and drawer space in a separate closet. Well stocked mini bar and tea/coffee facilities which I always like. The turn-down service every evening is a lovely touch; when we got back from dinner, the room was immaculate with fresh towels and chocolates. Two large TV's in the room with enough channels to please everyone.

We used the Club lounge which was very relaxing. Plenty of food and drink was on offer, served by great staff. The flutes the champagne was served in were huge, and constantly being topped up! We had breakfast here which was more than adequate. Plenty of choices and a cooked breakfast could be ordered. My only niggle was the lack of bananas but that's minor. Other than that, the assortment of fruit was huge.

We didn't use the hotel restaurants. The Festival City shopping mall is linked to the hotel via a walkway and there are plenty of restaurants here with names like Jamie's, TGI Fridays, Trader Vic's and the Hard Rock.

The pool area is very attractive and again, fantastic staff to help with sun beds and umbrellas. The pool bar is fine for drinks and a light lunch.

The gym is a gym, hooray! Plenty of machines and a vast weights area. There's a personal trainer on hand if you need help. TV screens on all the equipment, a must in a gym.

We had a lovely stay here and will definitely return.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Holly11Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, August 28, 2013
Dear “Holly11Wales”,


Thank you taking the time to write such a complimentary and detailed review of your recent stay at InterContinental Dubai Festival City.

I greatly appreciate your kind words about our hotel and enjoyed reading your comments about the luxurious and comfortable rooms, the sumptuous Club Lounge and the excellent service provided by the Housekeeping team. I'm also glad you had an enjoyable time at the pool and gym and also had the opportunity to dine at the many stand-alone restaurants that surround the hotel. I have shared your kind words and feedback with the rest of the team and I'm sure this will inspire them to continue providing the high level of service.

The team and I look forward to welcoming you again on your next trip to Dubai.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
5 of 5 bubbles Reviewed May 28, 2013

Stayed two day for a workshop at InterContinental festival city Dubai. Great service and amazing staff. Special thanks to Omar, Matai and Savio at Anise they are superstars provide their guest s with great service.

Room Tip: Wherever you stay it is wonderful. Don't mis breakfast in Anise
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baroudi57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, May 30, 2013
Dear “Baroudi57”,


Thank you so much for taking the time to share the experience of your recent stay at InterContinental Dubai Festival City.

I was pleased to know that you enjoyed your stay and workshop and was especially delighted to note your appreciation of our service and staff. Your kind comments about our team at Anise will surely be shared with them and appreciated.

I hope to have the pleasure of welcoming you once again to our hotel, hopefully in the near future.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed May 26, 2013 via mobile

We were treated like royalty! The airport pick-up service was friendly and professional. We arrived at the hotel to have doors opened for us and greeted by the warm and friendly Night Manager and other bell staff.

The lobby is absolutely beautiful and the sweet smell of insence is a great touch.

Our room was beautifully decorated and modern, offering large windows with a great view over the city.

Breakfast is served in Anise, located in the lobby. A gorgeously open, natural feeling restaurant with views over the water. The food was jaw droppingly awesome! From extensive pastry choices to endless cold selections and fruits. An absolute must!

The hotel is a bit of a drive from Dubai Mall and the Burj Khalifa and be prepared to pay roughly AED30 per way with a metered taxi. If you're not up for the drive just walk over to the Festival City Mall. It is huge, offering a great range of shops and restaurants, enough to satisfy your retail needs.

This Interconti certainly made our stay in this amazing city unforgettable, shukran jazilan!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank W0r1d_Tv1182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, May 30, 2013
Dear “Elliewdw”,


Thank you so much for taking the time to write a most complimentary review of your recent stay at InterContinental Dubai Festival City.

I greatly appreciate your kind words about our hotel and in particular your comments about the "friendly and professional" service as well as the hotel lobby. I'm also glad that you had the opportunity to try our all-day dining restaurant Anise and thoroughly enjoyed it.

We do look forward to the opportunity of welcoming you back to the hotel in the near future.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed May 26, 2013

My wife and I stayed there after a cruise. We stayed only one night, but our flight out was midnight the following night. They gave us a 2:00 check-out then stored our luggage for us. After we checked out and before our flight, they let us use the fitness/shower area to freshen up.

The staff was exceptionally attentive and friendly. The room was wonderful and had a cool shower/bathtub with a large window looking across to the city, Burj Khalifa, etc. Coffee in the room. We sat outside and had some drinks, rather pricey but we expected that.

There is a huge mall tied into the hotel. We about got lost in the mall. There is a large food court with good prices. McDonald's, Panda Express, Papa John's, etc. just in case.

We loved the hotel and the staff. One of the best we've ever stayed in.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rich L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, August 28, 2013
Dear “Mooneyson1”,


Thank you for choosing to stay at the InterContinental Dubai Festival City and for sharing your valuable feedback on TripAdvisor.

It was pleasing to know you appreciated our efforts in making your stay a comfortable and memorable one. I am also glad that you enjoyed spacious room with the view of the Dubai Creek. I have also shared your kind words with the rest of the team and they highly appreciate your acknowledgement of their attention and service.

We hope to welcome you once again, hopefully in the near future.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stourbridge, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 26, 2013

An ideal hotel for the Business traveller to Dubai, located 10 minutes from the airport and within easy reach of all the major city attractions.

The service you will receive is second to none, the staff are very polite and the rooms provide everything you could wish for. A great selection of bars and restaurants are on site, catering for almost every nationality.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, May 30, 2013
Dear “Keith K”,


Thank you for sharing your comments with us here on TripAdvisor. I am delighted to hear that you enjoyed your stay with InterContinental Dubai Festival City.

It was also pleasing to know that you had a chance to try out our restaurants and found the service exceeded your expectations. I really hope to have the pleasure of welcoming you back in the not too distant future.


Best Regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Dubai Festival City

Property: InterContinental Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai 45777, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Dubai
#17 Spa Hotel in Dubai
#19 Business Hotel in Dubai
#20 Luxury Hotel in Dubai
#29 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Dubai Festival City 5*
Number of rooms: 508
Official Description (provided by the hotel):
Inspired by a graceful sailboat, InterContinental Dubai Festival City stands tall amid the business and shopping districts. The hotel is home to 6 dynamic bars and restaurants, including the award-winning Reflets par Pierre Gagnaire, has wifi throughout rooms and public areas and its own 18-hole championship golf course. ... more   less 
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TripAdvisor is proud to partner with Expedia, IHG, Hotwire, Travelocity, Orbitz, Booking.com, Hotels.com, Agoda, TripOnline SA and HotelQuickly so you can book your InterContinental Dubai Festival City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Dubai Festival City Hotel Dubai

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