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“An average 4 star hotel, could be better”

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Four Points by Sheraton Downtown Dubai
Ranked #121 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed February 3, 2010

We have spent only one night in this hotel. Cocerning that this is a 4 star and its price is not high, it was not bad, but I did not like the standard room's size (not too spacious for 3 people), the little light in the bathroom and that the windows could not be open. I could hear the music coming from a nearby bar until almost 3 a.m. - it was not that loud but was disturbing. What I have to admit is the incredibly comfy beds, like in every Sheraton Hotel. Upon arrival we were asking for a non-smoking room, but got a negative answer from the receptionist. She also told that the extra bed was ready in our room, yet we had to look for someone who could bring us the bed cloths and we prepared the sofa for sleeping ourselves (it did not bother us, but then why were we told that we could not get a non-smoking room, as this one had been prepared for us). The gym and the temperature controlled (water nicely 28-30 degrees) swimming pool were really small and a bit worn-out, the toalet on the mezzanine floor was not really clean. We needed an early breakfast: it was served in the lobby bar, and despite of being a continental breakfast only, it was fresh and delicious, with fresh orange juice. The waiter did his best to serve us, and the rest of the staff was very polite, too (except the receptionist who recieved us - she seemed friendly but did not do too much). I did not like the location of the hotel, as it seemed to me a not-so-clean district, which is not characteristic for other parts of the centre of Dubai. The minibar prices were too high: higher than in Jumeirah Beach Hotel or Hilton Jumeirah, and I find it hardly acceptable. The airport was very close, the taxi costed only AED 30 (less than 10 USD). All in all not a bad hotel, but I prefer paying a bit more and getting to a better hotel in a better part of Bur Dubai.

Stayed: February 2010, traveled with family
Thank Serike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPDowntownDubai, Deputy General Manager at Four Points by Sheraton Downtown Dubai, responded to this reviewResponded February 12, 2010

Dear Serike,

Thank you for taking time to post a review about our hotel. We are very happy to hear that you had a great time during your stay with us at the Four Points by Sheraton Downtown Dubai.

I noted your comments regarding some of our facilities and service. As a management team, I would like to ensure you that we take all comments seriously and share them with our staff, so we may resolve any and all issues.
If you would like to discuss your experience with a member of the hotel staff, please send us an email to downtown.dubai@fourpoints. so we may address it with you directly.

Should your travels bring you back to Dubai, we look forward to seeing you for your next stay.

Sincerely,
Mohamed A.
Deputy General Manager
Four Points by Sheraton Downtown Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,048 - 1,054 of 1,484 reviews

Reviewed February 3, 2010

Very nice, spacious, hi-tech, luxury rooms with very friendly staff. They were very helpful and arranged me early check-in even though I didn't book it. Would like to come back again.

p.s. call your own taxi instead of using the one hotel provides. It will be much cheaper.

Stayed: November 2008, traveled solo
Thank mbalanti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPDowntownDubai, Deputy General Manager at Four Points by Sheraton Downtown Dubai, responded to this reviewResponded February 12, 2010

Dear mbalanti,

Thank you for the wonderful comments about out hotel. We are very happy to hear that you enjoyed your stay here with us at the Four Points by Sheraton Downtown Dubai.

Should your travels bring you back to Dubai, we look forward to seeing you for your next stay.

Sincerely,
Mohamed A.
Deputy General Manager
Four Points by Sheraton Downtown Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2010

It is also a great place to stay if you want to see the real Dubai, downtown, with its local restaurants, grocery stores and electronics wholesalers in what could easily be a bustling South Asian town. So great for winter, as you can stretch your legs before going back to the airport. The staff are also super helpful and nice and there is free wifi in the lounge.

Stayed: December 2009, traveled solo
Thank LKD80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPDowntownDubai, Deputy General Manager at Four Points by Sheraton Downtown Dubai, responded to this reviewResponded January 31, 2010

Dear lkdemetris,

Thank you for the positive review of our hotel. We are very happy to know you enjoyed your stay with us at the Four Points by Sheraton Downtown Dubai. Thank you also for recommending our hotel to other travelers.

We do hope to see you again very soon for your next stay in Dubai.

Sincerely,
Mohamed A
Deputy General Manager
Four Points by Sheraton Downtown Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2010

First of all, the hotel is extremely clean and nicely decorated. I can warmly recommend it to everyone. The rooms are spacious and well equipped. I also liked the location: Close to the Creek and Bastakiah, also within walking distance from Bur Juman and working metro station. Unlike the case in many other Dubai hotels, from Sheraton Downtown it's possible to explore the surroundings by foot.

However, there are also things they can do better. The reception staff is very efficient, which is not a bad thing in general, but in this case it was just too much: They seemed to be in a hurry all the time and served the customers so fast and impersonally that it was like being rushed through an assembly line. Besides, some of their pronunciation is very unclear and sometimes it took a hard time to listen to what they said when they talked so fast. There was also a lack of some basic tourist information such as city maps.

  • Stayed: January 2010, traveled with family
    • Value
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1  Thank TakeOff_N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPDowntownDubai, Deputy General Manager at Four Points by Sheraton Downtown Dubai, responded to this reviewResponded January 31, 2010

Dear Takeoff_N,

Thank you for the positive review of our hotel. We are very happy to hear that you enjoyed your stay here with us at the Four Points by Sheraton Downtown Dubai.

I reviewed your comments during your stay with us and noted your feedback about the Reception staff. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues.

If you would like to discuss your experience with a member of the hotel staff, please send us an email to downtown.dubai@fourpoints.com , so we may address it with you directly.

Should your travels bring you back to Dubai, we look forward to seeing you for your next stay.

Sincerely,
Mohamed A.
Deputy General Manager
Four Points by Sheraton Downtown Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2010

We stayed at the Burj Al Arab for 2 nights and so had to find a place to scrimp for the other 3 nights in Dubai. Found this little gem for $100 per night!! Incredible value, rooms were spacious and service was friendly. Best part was the free bus shuttle which took us to the Dubai Outlet Mall which had plenty of bargains (75% off everything, anyone?!). Would definitely stay here again. Tip - make sure you have the exact address of the hotel for the taxis because they don't know it just by the name.

  • Stayed: September 2009, traveled as a couple
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2  Thank BBKeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPDowntownDubai, Deputy General Manager at Four Points by Sheraton Downtown Dubai, responded to this reviewResponded January 31, 2010

Dear BBKeeper,

Thank you for the wonderful comments about our hotel. We are so happy to read that you had a wonderful experience with us during your stay and that you will return here for future stays. We look forward to welcoming you back on your next visit to Dubai.


Sincerely,
Mohamed A
Deputy General Manager
Four Points by Sheraton Downtown Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2010

Good Points:
- Location is good. You are reasonably close to most major attractions in Dubai. However, if you want to visit the Mall of Emirates, taxi would cost you an arm and a leg. Get a taxi to the nearest Metro station (Burjman) at 10 Dirhams and pay another 10 for a return Metro ticket.
- Very friendly staff. I was very impressed with the conciege.
- Rooms are nicely decorated. One of very few hotels around the world to have LCD TV's in rooms.
- Swimming pool is probably the best part. located on the roof, it is the perfect place to relax when you're not shopping!
- The English pub is also worth a visit. Some reviewers have complained about the price. I found this bar to be one of the cheapest (among those which you can go in and not feel intimidated by prostitutes and sleazy men) in its own class in Dubai. It is a fact that Dubai is not a cheap place for booze lovers.

Bad Points:
- Avoid the food at all cost. I just cannot understand why in a hotel like this, the food quality is so poor. There are so many quality restaurants in Dubai.
- I dont know whether this is a general feature of all Four Points, but the classic room has very little in terms of toiletteries etc. There are no slippers, no bath robes and no tooth brush/paste. To be fair to them, we were given all of these at no extra cost when we asked for them. Given that all rooms have a hard stone floor, I would STRONGLY recommend that the management put slippers in all rooms.

All in all, I would definately recommend this hotel, if a good value for money 4* is what you're looking for.

  • Stayed: January 2010, traveled as a couple
    • Value
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    • Service
2  Thank City_Kid01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPDowntownDubai, Deputy General Manager at Four Points by Sheraton Downtown Dubai, responded to this reviewResponded January 31, 2010

Dear city_Kid01,

Thank you for taking time to post your comments about our hotel. We are very happy to hear that you enjoyed your stay here with us at the Four Points by Sheraton Downtown Dubai.

I noted your comments regarding the food and little extras. On behalf of the hotel team, I would like to apologize for the inconvenience caused. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a property.
At Four Points, life is about the Simple Pleasures of life and we like to provide these little things like free bottled water, slippers and various amenities. However, if you would like to discuss your experience with a member of the hotel staff, please send us an email to downtown.dubai@fourpoints.com , so we may address it with you directly.

We look forward to welcoming you back on your next stay.

Sincerely,
Mohamed A
Deputy General Manager
Four Points by Sheraton Downtown Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2010

A good standard hotel near enough to the Creek (the old Dubai and its souks). We had a large room, everything looked new and modern, clean throughout. A lovely rooftop pool in case you don't want to leg to the beach. Staff were very helpful and friendly. The location was good as the Creek was within walking distance and some nice, inexpensive and 'authentic' restaurants.

The free shuttle bus takes you to a public park and a beach. Some of the free public beaches in Jumeirah are very basic, no changing areas, toilets etc. There was an ok free beach in the Palm area (close to Hilton). It it worth noting that you need to take taxis everywhere and places are quite far away - the Palm from the Creek is about 16km.

For a 'Middle-East' experience I would recommend going out near the Creek area, rather than the Palm or Jumeirah (full of western restaurants). Overall a great hotel in a good location!

  • Stayed: November 2009, traveled with friends
    • Value
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2  Thank Tuula_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPDowntownDubai, Deputy General Manager at Four Points by Sheraton Downtown Dubai, responded to this reviewResponded January 6, 2010

Dear Tuula_UK,

Thank you for the positive review of our hotel. We are very happy to know you enjoyed your stay with us at the Four Points by Sheraton Downtown Dubai.. Thank you also for recommending our hotel to other travelers.

We do hope to see you again very soon for your next stay in Dubai.

Sincerely,
Mohamed A.
Deputy General Manager
Four Points by Sheraton Downtown Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Downtown Dubai

Address: Mankhool Road, 4C Street | Bur Dubai, Dubai 116162, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#102 Family Hotel in Dubai
#106 Romantic Hotel in Dubai
#106 Business Hotel in Dubai
#109 Luxury Hotel in Dubai
Price Range: $62 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Downtown Dubai 4*
Number of rooms: 244
Official Description (provided by the hotel):
A four star property located in Bur Dubai which features 250 guest rooms and suites with 3 restaurants including a pub. It is only a few minutes walk from major shopping centers, the old souks, Dubai Museum and Dubai Metro. Provides free bus shuttle to beach & major shopping malls. ... more   less 
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Also Known As:
Four Points By Sheraton Downtown Dubai Hotel Dubai
4 Points By Sheraton Downtown Dubai
Four Points Downtown Dubai
Four Points Dubai
Sheraton Dubai
Dubai Sheraton
Dubai Four Points

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