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“Great location with helpful staff”

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Four Points by Sheraton Downtown Dubai
Ranked #119 of 547 Hotels in Dubai
Certificate of Excellence
Clarksville
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location with helpful staff”
Reviewed September 18, 2013

Situated in an old section of Dubai, this hotel is walkable to Al Fahidi Metro Station. From there you can walk through the Old Souk (market) and catch an abbra (water taxi) across Dubai Creek to the Spice Souk and the Gold Souk. Plan your walk early in the morning or late in the evening to avoid the heat. Go to the mall during the day.

We left our luggage at the hotel after checking out. When we returned to pick them up in the evening, the staff offered the use of the shower facility for us to freshen up. This made a good impression on us.

Room Tip: Our room was on 7th floor and it was fine
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SiamesecatTennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, October 18, 2013
Dear SiamesecatTennessee,

Greetings from the Four Points by Sheraton Downtown Dubai.

Thank you very much for your kind comments on our service and our location.
I am also pleased to read that we were able WOW you with the offer to use our facilities for a shower before your long flight home.

I hope you will chose our hotel again as your preferred place to stay next time when you are in Dubai.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (182)
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English first
Level 4 Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 15, 2013

I normally stay here when in Dubai, great hotel with low prices. Rooms are nice and clean. Location is nothing special but you have to take a cab everywhere anyhow. Metro is close by if you prefer this. Breakfast is good, large choice. Pub is nice to grab something to eat or have a beer.

Stayed November 2012
Helpful?
Thank B G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, October 18, 2013
Dear B G,

Greetings from the Four Points by Sheraton Downtown Dubai.

I am very happy that you keep coming back to us. Further I would like to add that we also provide free shuttle service to Dubai Mall and Jumeirah Beach which also helps to move around in the city.

Thank you for your review and we look forward to welcoming you back very soon.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 5 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 12, 2013

Arriving in the middle of the night via a short cab ride from Dubai airport with partner and a
3 and an 8 month old, you want fast and efficient service. Despite the hour, we had porters collect the bags from the kerb and had checked in by two polite counter staff within minutes. The one bedroom suite we had ordered was well appointed on the 6th floor with two bathrooms, living room, kitchen/laundry and a very modern (Well Airconditioned, dual thermostat) decor. Crib/cot was provided promptly. The only gripe was that despite the booking stating "sofabed" and we specified bedding for said sofabed, we arrived to a leather couch with nowhere for our 3 year old to sleep. After a phonecall, where it was explained to us that sofabed meant "separate living room ??" (Not where I am from) and our explanation of the meaning, the front desk to their credit agreed to send up a single bed free of charge. The Hotel had free wifi within the room, was located close to public transport and had taxi's/transport available from the concierge as well as a twice a day courtesy bus. The view isnt much to look at, overlooking a construction site but was quiet and wasnt an issue for us. The restaurant breakfast was top notch with a varied menu, eggplant curry particularly good for this reviewer. The pool was located on the roof and was very welcome. Easy cab ride into Dubai Mall for shopping and the Burj Khalifa. Easy checkout and trip to the airport, although we were advised on work days traffic may be an issue in this area. A very comfortable stay.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDS_1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, October 18, 2013
Dear JDS_1973,

Greetings from the Four Points by Sheraton Downtown Dubai.

I am very pleased to read that you had a comfortable stay with us and that you have enjoyed our wide range of breakfast items.

Please do except my apologies for the confusion with the extra bed.
Further, please be informed that we always try to allocate rooms away from the construction site, even though the works as you have mentioned are not really disruptive this days.

Thank you again for writing this review and I hope you will find your way back to Four Points by Sheraton Downtown Dubai in the future.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
Level 5 Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 6, 2013

Stayed there for 5 day in a business trip...
Everything was Great. The hotel is well structured and managed professionally.
Staff were nice and helpful
Breakfast was excellent with many items which could satisfy any taste!
The rooftop pool was also good

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank majid35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, September 22, 2013
Dear majid35,

Greetings from the Four Points by Sheraton Downtown Dubai.

It is a great pleasure for to read that you were happy with your stay at our hotel and in particular, enjoyed our delicious breakfast.

We are already looking forward to welcoming you back again very soon.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level 4 Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 3, 2013

The Sheraton Downtown was a pleasant place to stay on our 2 nights stopover. The staff were very friendly (greeting us by name at breakfast), the rooms were quiet and comfortable and best of all was the unexpected early checkin offered after arriving from Australia at 6 am! Caught the free shuttle bus to and from Dubai mall. The pool was a highlight for my children who found the heat of the day difficult. Would recommend staying for a stopover.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Josie_Jo_Aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, October 18, 2013
Dear Josie_Jo_Aus,

Greetings from the Four Points by Sheraton Downtown Dubai.

I am delighted to read that you and your family enjoyed your stay with us. Of course, I will share your comments with the team and we hope you will be choosing our hotel to stay next time when your are in Dubai.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 5 Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 3, 2013

Wonderful service by helpful, friendly staff who were always available and looking to see how they could help. We arrived very early in the morning, too early to check-in to our room, and were offered an upgrade to the next class of room as there was one of these available to check in to straight away. Although we realised this was probably quite a clever marketing ploy, it was worth the extra $100 (equivalent) over the three nights we stayed there, to be able to get into the room immediately, and to enjoy the extras the upgrade provided. Our room was very comfortable, well-equipped, spotlessly clean and very quiet at night. The breakfast was plentiful and catered for lots of nationalities, and there was a British style pub serving lovely Indian meals and playing soccer channels on TV...very popular with my husband! Deals are advertised in the lift etc, eg free drinks for ladies, discounted meals at events in the pub. Drawbacks to the hotel are that the views from the rooms are of vacant sandy ground, distant buildings and a busy road, the pool area is a little uninspiring, and there is not much of any interest within walking distance, although there were always taxis available outside, and a train stop is not too far away, if you can stand to walk there in the heat (just get a taxi!)

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, October 18, 2013
Dear km,

Greetings from the Four Points by Sheraton Downtown Dubai.

Thank you very much for your nice comments on our staff and our rooms.
In particular I am pleased that we could provide you with an early check in. I am also very happy that you liked our pub and that you enjoyed our special offerings.

With regards to your comments on our location I would like to inform you that we also provide free shuttles services to Dubai Mall and Jumeirah Beach which assists our guest to get around.

Thank you again for writing this review and I hope we will be able to welcome you back very soon again.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level 5 Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 1, 2013 via mobile

This hotel did amaze me in all respects from cleanliness to hospitality to food. I had travelled to Dubai during Ramadan and I was very happy to learn that they had special Ramadan suhoor menu which was very convenient for me. The location is great; close to malls, metro station and even the international airport. The rooms were amazingly spacious. The only not so good aspect I felt was the food choices available in the dine in area. Nevertheless, its still a great hotel to get yourself pampered with facilities such as spa and pool available.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanzim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, October 18, 2013
Dear Tanzim B,

Greetings from the Four Points by Sheraton Downtown Dubai.

I am very pleased to read that we were able to exceed your expectation and that we were able to provide with what you needed to make your stay great.

With regards to your comment on our in room dining menu we certainly will be re-evaluating the offer and make some changes accordingly.

Thank you for your review and we already looking forward to welcoming you back very soon.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Downtown Dubai

Property: Four Points by Sheraton Downtown Dubai
Address: Mankhool Road, 4C Street | Bur Dubai, Dubai 116162, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#102 Family Hotel in Dubai
#106 Romantic Hotel in Dubai
#106 Business Hotel in Dubai
#108 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Downtown Dubai 4*
Number of rooms: 244
Official Description (provided by the hotel):
A four star property located in Bur Dubai which features 250 guest rooms and suites with 3 restaurants including a pub. It is only a few minutes walk from major shopping centers, the old souks, Dubai Museum and Dubai Metro. Provides free bus shuttle to beach & major shopping malls. ... more   less 
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Also Known As:
Four Points By Sheraton Downtown Dubai Hotel Dubai
4 Points By Sheraton Downtown Dubai
Four Points Downtown Dubai
Four Points Dubai
Sheraton Dubai
Dubai Sheraton
Dubai Four Points

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