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“A great find”

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Four Points by Sheraton Downtown Dubai
Ranked #120 of 550 Hotels in Dubai
Certificate of Excellence
Vancouver, Canada
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A great find”
Reviewed June 8, 2013

Great hotel. We are on a long trip so we chose this hotel for the first 3 nights of our 6 nights in Dubai because it was relatively cheap for Dubai; and we were going to move into the Four Points on Sheikh Zayed Road. However after looking at the Sheikh Zayed Rd hotel, we decided to stay put in the down town property for all 6 nights.

The 'downtown' hotel was quieter. We did not have to wait for the elevators and the great gym and pool were also very quiet. We found the complete opposite at the Sheikh Zayed hotel and although we were attracted to the later hotel because of its height and potential views, we found the price difference not worth it.

That said, the Sheikh Zayed property was a bit better location as it is very close to a metro stop and more central.

Overall, wer were very pleased with our hotel and would stay there again.

Room Tip: Due to construction, we stayed in a room facing inward toward the other wing of the hotel. At first...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Vops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, June 12, 2013
Dear Vops,

Greetings from the Four Points by Sheraton Downtown Dubai.

I am very pleased to read that you have enjoyed your stay with us and we are looking already forward to welcoming you back very soon again.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (184)
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English first
Pietermaritzburg, South Africa
Level 6 Contributor
110 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed June 3, 2013

The rooms in this hotel are great: spacious (including a sitting area and table and chairs, as well as a desk), clean and well equipped. Hotel facilities are also good: rooftop pool, various restaurants/bars, large and varied gym. Offering free shuttles to key local malls (Dubai mall and the outlet mall) and the Jumeirah Beach is a nice touch (like a previous reviewer, I did not find this location great - but the metro and Bastakiya is within walking distance, and taxis are cheap). I would happily stay here again.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrequentTravellerKV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, June 12, 2013
Dear FrequentTravellerKV,

Greetings from the Four Points by Sheraton Downtown Dubai.

Thank you very much for your nice comments on our rooms and our facilities. Also, I am pleased that our free shuttle service assisted you to get around easier.

Thank you for writing this review and we are looking forward to welcoming you back very soon again.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goa India,
1 review
Reviewed June 3, 2013

The staff at the hotel is great...The rooms are big with comfy beds..The food is very good.. especially the breakfast...staying at this hotel made my trip a memorable and a successful one..next time I visit dubai I'll definitely stay at four points by sheraton downtown dubai.. :)

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BAPTISTA-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, June 9, 2013
Dear BAPTISTA-13,

Greetings from the Four Points by Sheraton Downtown Dubai.

I am please to read that we made your stay a memorable one.

Hopefully you keep your promise and will visit us gain, we certainly are looking forward to it.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oman
Level 4 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 2, 2013

While not exactly luxurious this is certainly a very comfortable and clean place to stay. We booked into the junior suite for us and the extra space made a worthwhile difference.

The beds are on their last legs and just fall short of being lumpy and uncomfortable.

The concierge did not check us in when we arrived late night. He just gave directions to the room!

Food options within the hotel are limited. This can be a nuisance especially during Ramadan or when it’s just too hot to go out to grab a bite.

They do a decent enough breakfast. The pastries in the coffee shop are good. Otherwise the quality of food is very ordinary. Pizza was soggy and chewy. The Indian night buffet was almost sub-standard. Don’t eat in of you can help it.

The ramp to the basement parking is very narrow. If you have a generously proportioned SUV it’s a struggle if not outright impossible to get in or out.

Taxis were easily available just outside the hotel.

Very worth staying here if the objective is a business visit or visiting friends. Not, if you are looking for a hotel in which you plan to spend time in.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khuwair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, June 9, 2013
Dear Khuwair,

Greetings from the Four Points by Sheraton Downtown Dubai.

I am sorry to read that we did not exceed your expectation. We certainly will you take your honest feedback into consideration to improve our product.

Thank you very much for taking time to write this review and we hope we will be able to welcome you back soon again.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamberoo, Australia
Level 6 Contributor
105 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed June 2, 2013

Location: We found the area seemed isolated from the action but really it probably was not. Taxi travel is really cheap, it seems the minimum charge is 10 Dirham which is equal to approx 3 AUD. The hotel provide free shuttle bus to some shopping malls.
Staff: Staff are friendly, helpful and speak reasonable English
Accommodation: The rooms are quiet, spacious, comfortable and clean, even though there was construction work in progress outside the hotel which we never heard. The hotel is first class with great amenities.The buffet breakfast served was very ordinary, not a lot of variety as expected for this class of hotel.
Would I Recommend: Yes

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimmyd3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, June 9, 2013
Dear jimmyd3,

Greetings from the Four Points by Sheraton Downtown Dubai. Thank you very much for the kind comments about our facilities and our staff.

With regards to your comment on our location I also would like to highlight that we are within 10 minutes walking distance from the next metro station and we are also providing shuttles services to the Jumeirah Beach.

We are looking forward to welcoming you back hopefully soon.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level 5 Contributor
89 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 29, 2013

We were booked in here by a travel agent and were surprised and pleased. The room was great, large, big bed, bar area with a refrigerator and plenty of room with huge closet and drawer space.

The concierge and the desk clerks were all excellent and provided superb service.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank clifton p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, June 9, 2013
Dear Clifton p,

Greetings from the Four Points by Sheraton Downtown Dubai. Thank you very much for the kind comments about our facilities and our staff.

We are looking forward to welcoming you back hopefully soon.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level 5 Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed May 29, 2013

We checked in very late at night. The room was not ready as per our order. We had to follow up to get it done. They offered us a room which had no view. The rooms are specious. The breakfast was good. They provide free shuttle to malls & beach. Free Wi-Fi is available in the hotel lobby.

Room Tip: Get a room on higher floor facing the city skyline.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jayant M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsDubai, Manager at Four Points by Sheraton Downtown Dubai, responded to this review, June 1, 2013
Dear Jayant M,

Greetings from the Four Points by Sheraton Downtown Dubai.

Thank you for your nice comments on our room size and the breakfast.

With regards to your comments on your check in experience, I am sorry to read that there was a delay in providing you the room when you arrived. I will address this to the appropriate department.

Thanks for your honest feedback and giving us the opportunity to improve our service.

We are looking forward to welcoming you back very soon.

Kindest Regards,

Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Downtown Dubai

Property: Four Points by Sheraton Downtown Dubai
Address: Mankhool Road, 4C Street | Bur Dubai, Dubai 116162, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#102 Family Hotel in Dubai
#106 Romantic Hotel in Dubai
#106 Business Hotel in Dubai
#108 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Downtown Dubai 4*
Number of rooms: 244
Official Description (provided by the hotel):
A four star property located in Bur Dubai which features 250 guest rooms and suites with 3 restaurants including a pub. It is only a few minutes walk from major shopping centers, the old souks, Dubai Museum and Dubai Metro. Provides free bus shuttle to beach & major shopping malls. ... more   less 
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Also Known As:
Four Points By Sheraton Downtown Dubai Hotel Dubai
4 Points By Sheraton Downtown Dubai
Four Points Downtown Dubai
Four Points Dubai
Sheraton Dubai
Dubai Sheraton
Dubai Four Points

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