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Traveler rating
3,693
581
182
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79
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42 - 47 of 4,630 reviews
Reviewed 4 weeks ago via mobile

I am amaze with the service and professionalism of Dennis at the palace hotel pool side restaurant,he is definitely one of the best person ,his service standards are high and very attentive,thank you Dennis for always treating us well and recommending wonderful food in their menu

Regards
Villa

Date of stay: January 2020
Thank movilla88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedElnawawy, General Manager at Palace Downtown, responded to this reviewResponded 4 weeks ago

Dear movilla88

Thank you for rewarding us with such a great review and for choosing Palace Downtown. Our entire team is very happy to know that you had a fantastic time. You pointed out Dennis positively, rest assured we will recognize him for his efforts. We are looking forward to welcoming you back soon.

Be invited to follow us on our Facebook page, Instagram and Twitter @PalaceDowntown to discover the latest updates and specials. Please feel free to share your images with us by using the hashtag #PalaceDowntown

Best wishes,
Ahmed ElNawawy
General Manager, Palace Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

One of the most convenient hotels in terms of location , its walking distance to Dubai Mall , downtown & Boulevard... my room was fountain view where I enjoyed the shows daily.

Also I would like to Thank Jessica, Ewan Restaurant manager , Islam Okasha & Ahmed .

Date of stay: January 2020
Trip type: Traveled solo
Thank 742yasminy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedElnawawy, General Manager at Palace Downtown, responded to this reviewResponded 4 weeks ago

Dear 742yasminy,

Thank you for rewarding us with such a great review and for choosing Palace Downtown. Our entire team is very happy to know that you had a fantastic stay. You pointed out several colleagues positively, rest assured we will recognize them for their efforts. We are looking forward to welcoming you back soon.

Be invited to follow us on our Facebook page, Instagram and Twitter @PalaceDowntown to discover the latest updates and specials. Please feel free to share your images with us by using the hashtag #PalaceDowntown

Best wishes,
Ahmed ElNawawy
General Manager, Palace Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

It's been a great experience in the palace.
I have ever seen such a cool and best environment in UAE.
The best service and staff friendlyness , I also remember name Anita has given her presentability & service was exceptionally best.
Thanks .

Date of stay: January 2020
Trip type: Traveled as a couple
Thank amannep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedElnawawy, General Manager at Palace Downtown, responded to this reviewResponded 4 weeks ago

Dear amannep,

Thank you for rewarding us with such a great review and for choosing Palace Downtown. Our entire team is very happy to know that you had a fantastic stay. You pointed out several colleagues positively, rest assured we will recognize them for their efforts. We are looking forward to welcoming you back soon.

Be invited to follow us on our Facebook page, Instagram and Twitter @PalaceDowntown to discover the latest updates and specials. Please feel free to share your images with us by using the hashtag #PalaceDowntown

Best wishes,
Ahmed ElNawawy
General Manager, Palace Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Had a wonderful stay. Great location and we got the best room with fountain and burj Khalifa view. James made a nice arrangement for us.
We dine at Thiptara and had the best amazing thai food ever.
Clean room.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 690eventa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedElnawawy, General Manager at Palace Downtown, responded to this reviewResponded 4 weeks ago

Dear 690eventa,

Thank you for rewarding us with such a great review and for choosing Palace Downtown. Our entire team is very happy to know that you had a fantastic stay. You pointed out several colleagues positively, rest assured we will recognize them for their efforts. We are looking forward to welcoming you back soon.

Be invited to follow us on our Facebook page, Instagram and Twitter @PalaceDowntown to discover the latest updates and specials. Please feel free to share your images with us by using the hashtag #PalaceDowntown

Best wishes,
Ahmed ElNawawy
General Manager, Palace Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Excellent. The service was great and very professional. Good cuisine and service.
Very good location. Nice room and service, very clean.
The breakfast was very delicious and complete. We recommend this hotel to friends and family.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Rooms
Review collected in partnership with this hotel
Thank ameylaerts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedElnawawy, General Manager at Palace Downtown, responded to this reviewResponded 4 weeks ago

Dear ameylaerts,

Thank you for rewarding us with such a great review and for choosing Palace Downtown. Our entire team is very happy to know that you had a fantastic stay. You pointed out several colleagues positively, rest assured we will recognize them for their efforts. We are looking forward to welcoming you back soon.

Be invited to follow us on our Facebook page, Instagram and Twitter @PalaceDowntown to discover the latest updates and specials. Please feel free to share your images with us by using the hashtag #PalaceDowntown

Best wishes,
Ahmed ElNawawy
General Manager, Palace Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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