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“Superb!”
Review of Palace Downtown

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Palace Downtown
Ranked #39 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed August 24, 2014

My wife and I recently stayed at The Palace to kick off our anniversary trip to the UAE and our experience was nothing short of superb.
From the moment we arrived, we felt this was going to be an enjoyable stay. Check-in was simple yet very personalised with a greeting from the main entrance then being escorted directly through to our room. Whenever we had questions about the hotel or Dubai in general, somebody was always willing to help and even take the time out to show us around.
The facilities are great - 24 hour gym, pool with more than adequate seating, breakfast & dining options. Even the walk to Dubai Mall was easy enough and somebody took the time to show us how we could walk through the nearby Souk to avoid the heat.
Overall, it was a much appreciated 4 nights for us and we highly recommend this hotel for those looking for personalised class, location and comfort.

Stayed: August 2014, traveled as a couple
Thank Angelo_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded August 25, 2014

Dear Guest,

I would like to thank you for taking your time to share your review on TripAdvisor!

We appreciate your positive feedback about check-in process, facilities, location and helpfulness of our staff.

On behalf of the entire team thank you again for such a wonderful feedback and it brings us additional motivation to know that staying with us was a lifetime experience for you!

We will be looking forward to welcoming you back at The Palace Downtown in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,293 - 1,299 of 2,722 reviews

Reviewed August 22, 2014

I had the separate stays in the palace downtown hotel. In 2012, 2013 and 2014.
I have stayed in so many 5 star hotels in Dubai and simply, this one is the best.
Right from the moment you enter and see the beautiful outside pool until you check into your room. It has the best rooms, best location, best food -especially the dinner international buffet in Ewaan restaurant- It has a very unique smell and ambiance that it makes you feel at home ! The staff are also very helpful and professional.. I wish I could have a stay there every couple of months. The only concern in the palace hotel is the high price which is totally worth every minute spent.
It is truly a palace.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank worldtravellll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded August 28, 2014

Dear Guest,

I would like to thank you for taking time to share your review on TripAdvisor!

First of all, allow me to thank you for your loyalty to our hotel. We are truly inspired and motivated by your comments. The entire team can only be encouraged to see that their efforts are recognized so highly.

We are pleased to read that you enjoy our facilities, ambience and attitude of our staff.

Thank you again and we will be looking forward to welcoming you back to your Palace in Dubai in the near future!

Best regards,

Michael Sorgenfrey

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2014

It's my second stay at this remarkable hotel. they have been improved since last visit before 3 years .
the staff are so friendly and extremely cooperative. from the drop -in until drop - off shuttle , you will feel as a celebrity. the location is marvellous , just few steps from the famous Dubai Mall.

I Recommend it for families who are addict to shopping and Spa . unfortunately i couldn't go to spa because i was so busy with other activities. you should book massage before enough time ( like a day before) .

once again , I really admire the hospitality over there. Thanks goes for all .

Room Tip: try to book directly from hotel reservation. better by phone and ask for offer if any.
See more room tips
  • Stayed: August 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank Khaled A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded August 21, 2014

Dear Guest,

We are thankful for taking your time to share your review on TripAdvisor!

It is encouraging to read that you noticed the changes in our hotel and appreciate our efforts to make your stay special. Your comments about friendliness and cooperativeness of our staff will serve as additional inspiration to continue providing our guests with the best experience.

Thank you for being loyal to The Palace Downtown and we will be looking forward to welcoming you back in the near future!

Best regards,

Michael Sorgenfrey

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2014

I love this hotel, Beautiful inside and out.
I did not stay here however went and sat outside for dinner and drinks and sheesha.
Well priced for a great place. Sitting outside by the pool you can view the Dubai fountains. the pool and lighting makes it a very relaxing palace to spend hours.. Would without a doubt go back next time in Dubai.

  • Stayed: May 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Saima K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded August 13, 2014

Dear Guest,

Thank you for sharing your review on TripAdvisor!

It is a pleasure to hear that you had awazing time relaxing and having sheesha at The Palace Downtown.

We hope that wonderful memories from your evening spent with us will bring you back to our hotel for another charming experience!

Best regards,

Michael Sorgenfrey

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2014 via mobile

Though we visited out of season and during Ramadan, the hotel was brilliant and staff couldn't do enough for us. It certainly lives up to its palatial name. The only downer was the lack of World Cup football in public area. Other than that month period every four years I would stay here every time I go to Dubai.

Stayed: July 2014
1  Thank Andypandymacanandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded August 13, 2014

Dear Guest,

We are delighted to receive your review on TripAdvisor!

I appreciate your time and kind words about our hotel and staff. It will be our pleasure to welcome you at The Palace Downtown again and provide you with memorable moments at royal level!

Thank you again for staying with us and we are looking forward to seeing you again in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2014

Outstanding, one of the best place where I've ever been.
The hall, room, swimming pool, restaurants, everything is wonderful.
People are so kind and always very attentive to every need.
Right on the famous fountain and in front of Burj Khalifa.
Perfect

Room Tip: Choose a room with fountain view
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  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Reddevilsroma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded August 12, 2014

Dear Guest,

I would like to thank you for taking your time to share your review on TripAdvisor!

Your positive comments about your stay at The Palace Downtown and our service will serve as motivation for the entire to team to continue providing our guests with life-time memorable experience!

We will be looking forward to welcoming you back to our hotel in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2014

We stayed 3 nights at The Palace Downtown and loved it . We have 2 small children under 5 and found this surprisingly child friendly . The hotel catered for our children beautifully and made them feel at home . Our suite was large and had every thing and more you could want in a room and again the staff simply could not do enough to help you make your stay special . The fact that you could just walk across to the Dubai Mall makes it the perfect location as the heat is so intense In Dubai that a great location is a must . The pool was such a nice place to chill out at the end of the day and the buffet was the most incredible one I had seen . I simply cannot fault this hotel in anyway - It was perfect !

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Alger73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded August 6, 2014

Dear Guest,

It is with a delight that we read that you and your children enjoyed your perfect stay at our hotel and we are thankful for your time to share your comments on TripAdvisor!

Thank you for your kind words about our efforts to make your stay with us special.

We hope that wonderful memories from our hotel will bring you back and it will be our pleasure to welcome you again at your "home" in Dubai in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palace Downtown

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#31 Family Hotel in Dubai
#36 Luxury Hotel in Dubai
Price Range: $369 - $782 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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