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“Amazing!”
Review of Palace Downtown

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Palace Downtown
Ranked #37 of 545 Hotels in Dubai
Certificate of Excellence
Perth, Western Australia, Australia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Amazing!”
Reviewed July 21, 2013 via mobile

We stayed here for 2 nights in July and the only negative was that we didnt stay longer! This hotel is simply beautiful - classic arabian style, huge beautiful rooms, the biggest breakfast buffet i have ever seen, and staff that deserve every accolade they have been given in other reviews - always smiling, always happy to help, so lovely. The location is great - right next to the Dubai Mall and Burj Khalifa. Although its not cheap, I cant recommend this hotel highly enough - we'll be back!

Stayed July 2013, traveled as a couple
Helpful?
Thank Talita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, July 23, 2013
Dear Guest,

It is an absolute pleasure to read your feedback and how much you enjoyed your stay with us. All the team will be inspired to excel by such positive comments. We are glad to know that you appreciated the room as well as the breakfast and the Arabic style of the hotel.

Thank you for your extended feedback and on behalf of the entire team we look forward to welcoming you back here at The Palace.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (463)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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milano
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 19, 2013

Great hotel with awesome service and superb facilities; the best we have ever stayed in: a really great hotel experience.
Breakfast each morning was amazing and the Brunch on Friday afternoon was fantastic with the greatest array of food I have ever witnessed!!
The staff at all times were warm, attentive and nothing was too much trouble..
As an aside, it was nice to receive a bill that was accurate first time round.
I would love to be back soon.
Thanks

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank carlo n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, July 21, 2013
Dear Guest,

We are delighted to read your review. Thank you so much for your kind words and for sharing your stay experience. It is a pleasure to read that you enjoyed and appreciated so much of what the hotel and surrounding area has to offer in particular the food in our Ewaan restaurants and the service.

It was indeed our pleasure to have you as our guest and we look forward to welcoming you back soon.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 18, 2013

We stayed here in Jan 2013. Had visitors from Sydney Australia and decided to spend couple of night in Dubai from Abu Dhabi. We picked the Palace becuase of the location next to Dubai mall. It is not the cheapest option but it has he wow factor ( as plenty of other hotels in Duabi ) but you can't beat the location next the mall and the dancing fountain. We had dinner at the Thai restaurant in the hotel and we had such a good meal ( again not cheap ) but for a treat and authentic Arabian feel this is a lovely chocie and highly recommend it. From Dubai mall you can take the metro(train), change lines but this will take you to the gold and spice souk and catch the ABRA ( ferry) for just one dirham. Enjoy the hotel as it makes you feel like you have steps back in time with class and luxury.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mona L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, July 21, 2013
Dear Guest,

Thank you for sharing your nice feedback on Tripadvisor following your stay with us. It is a pleasure to read the comments about your entire experience including the dinner at Thiptara from where you can have a perfect view for the fountain.

It is our absolute pleasure to learn that you enjoyed your stay and we look forward to welcoming you back soon.

Kind regards,
Michael Sorgenfrey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 17, 2013

We enjoyed a 5 night stay at The Palace Downtown. The hotel is in a great location just a short walk to the Dubai Mall which has amazing shopping and cafes. The room was very spacious and beautifully decorated, from the balcony we had a fabulous view of the water fountain shows and Burj Khalifa. The added touch of a Nespresso machine with take-out cups was great! The buffet breakfast is outstanding and one of the best selections i have experienced. We had dinner one night at the Thiptara Thai restaurant which has great food and a fabulous view of the water show. My only disappointment was sitting by the pool in the late afternoon was not very relaxing as the staff start setting up the evening chairs/tables/lights etc for the evening bar around 5pm all around you, perhaps a note or word to let you know this is happening would be helpful? I also found it difficult to order food or drinks around the pool as the pool staff were constantly pre-occupied. However, we found the majority of staff in the hotel extremely helpful and very efficient.

Room Tip: room that has a view of the water fountain show from the balcony
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyAtoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, July 21, 2013
Dear Guest,

We appreciate that you took the time to share your feedback with us.

I am glad that you enjoyed your stay at The Palace while experiencing the breakfast, the surroundings with many attractions, our Thai restaurant Thiptara and the room as well. I would like to thank you for the constructive comments regarding the pool service where I apologize that it was not up to the service received from the rest of the associates.

Thank you for your review and I hope you will honor us with an opportunity to welcome you back.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 17, 2013

We had 2 nights here. We had booked for 2 rooms, next door to each other, non smoking. We arrived at midnight and check in took too long at about 45 minutes. The 2 rooms were on different floors and one was a smoking floor. Not acceptable to us. I think it was the pleasant enough but incompetent receptionist. When we returned to reception another staff member dealt with us and sorted it out calmly and more quickly. We ended up in a suite and a non smoking deluxe on different floors. After this uncertain start things improved. The rooms are of a high standard, the pool facilities good and we enjoyed a massage in the spa. We ate room service one night, can recommend the prawn and avocado salad. We didn't fall in love with the place (lacks a certain character, like the rest of Dubai) but would be happy to return as a stopover hotel rather than as a destination.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blah1025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, July 17, 2013
Dear Guest,

Thank you for taking the time to share your experience with us. We are glad that overall you enjoyed your short stay with us and were pleased with the room, the pool as well as the delicious food from room service. At the same time I would like to apologize for the inconvenience in regards to the arrival experience where the check in was delayed while arriving at a late hour. I am really happy that our associate was able to offer a solution up to your satisfaction and your impression about our hotel changed to a positive one.

Thank you again for your comments we are looking forward to welcoming you back in a not too distant future.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 12, 2013

Its been 3 weeks since we ended our trip with a three night stay at this hotel and it was a very disappointing way to end our trip. I wouldn't stay here again even if it was free, as you should be paid to get treated so rudely ! The service is so sub standard that it was frustrating, grating and just a real let down for what otherwise is a very pretty hotel with great views of the fountains. I read the other reviews and thought to myself - wow - where did they stay? It was our wedding anniversary and hubby asked for a special turn down service and they did a great job of turning our sheets down ! How funny, How sad ! Stay here if you want to chance it, otherwise, go elsewhere - I know I will in future

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GloriaC140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, July 17, 2013
Dear Guest,

Thank you for taking the time to share your feedback with us. I am very sorry to read about your experience where the service was not up to your expectations and you felt so bad about the trip and on your wedding anniversary. I wish you could give us more details by email on info@thepalace-dubai.com about the service shortfalls that you encountered which will help us look into it to ensure that it would not be experienced again by any of our guests.

I apologize once again and I hope to hear from you in the near future.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 11, 2013

My fiancee and I visited the Palace for 3 nights at the end of June.

Upon arrival at 9am, we were swiftly checked in and upgraded to a suite on the 6th floor with outstanding views of the lake and fountain. 9am arrival, 920 sat in our suite drinking an espresso from the in-room Nespresso machine.

Housekeeping, butler, concierge, room service, everyone was only too happy to help and the service was impeccable and very timely anytime we needed anything. Whether it was in the room, at the pool or at breakfast. If you needed a bucket of ice, a Tempur pillow from the pillow menu or your shoes polished, nothing was too much trouble.

The breakfast was a thing of true beauty. Never before had we seen or had so much choice. The endless juices, coffees made to order (including lattes, espresso, cappucino, etc) hot and cold foods, fruit, camel milk based smoothies and yogurts, pastries, meats... I could go on and on.

The location can not be beat. The obvious things are within easy walking distance from the hotel, as well as many other attractions, restaurants, beaches. Downtown really is the new place to be when in Dubai.

While my fiancee was having a nap in the cabana at the pool, I went to the Spa for a little relaxation and wow, what a spa it is! From beautiful silk slippers provided to the mint infused crushed ice used to scrub the body after a steam, every detail was thought of and very well executed. I left the spa needing a nap of my own.

We came back to our room one evening after dinner and found a beautiful chocolate cake and bottle of date bubbly with a lovely congratulatory card from the front of house congratulating us on our engagement. Such a nice touch and so personal. It provided a delicious dessert for us to eat on the terrace watching the lake and fountains.

I do not have enough superlatives to say about this hotel, it truly deserves all the praise it gets, and we cannot wait for another visit in November.

The Palace is now the ONLY hotel we will stay in when visiting Dubai.

Thank you to all the hotel staff for making this visit unforgettable.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, July 14, 2013
Dear Guest,

I am very glad to read such a positive feedback about your experience here at The Palace Downtown Dubai. It is a pleasure for all the team to know that you and your fiancée enjoyed our facilities and had the time to experience the pool, Ewaan Restaurant while also appreciating our location.

We thank you again for your comments and we look forward to welcoming you back in November.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palace Downtown

Property: Palace Downtown
Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#31 Family Hotel in Dubai
#34 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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