We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Calming amidst hustle bustle”
4 of 5 bubbles Review of Palace Downtown

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Palace Downtown
Ranked #23 of 541 Hotels in Dubai
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
10 reviews
3 hotel reviews
“Calming amidst hustle bustle”
4 of 5 bubbles Reviewed June 27, 2013

This hotel is calming amidst the hustle bustle of the modern Dubai, set overseeing the tallest building in the world Burj Khalifa, with the thousands of people trying to take a glimpse of the Burj, The Palace maintains its impeccable service from its pool overlooking the dancing fountain and the great food that is serve, it is one of the places you keep coming back for.

Room Tip: Take the one overlooking the fountain.
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Albertgayo169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, June 30, 2013
Dear Guest,

Thank you for your post on Tripadvisor. We are truly delighted to learn that you had an enjoyable experience. Thank you for recognizing the quality of our service and the food. It is a great honor to be considered as 'one of the places you will keep coming back for'.

Once again thank you for your wonderful review and we all look forward to welcome you back soon.


Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,481 reviews from our community

Traveler rating
    1,958
    339
    93
    57
    34
See reviews for
501
1,106
129
380
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (443)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Adelaide, Australia
1 review
5 of 5 bubbles Reviewed June 27, 2013

We stayed here last week for a couple of days and I fell in love with it straight away. The hotel has a middle eastern feel, staff were very friendly and more than happy to help. On a couple of occasions I was standing in the lobby area waiting for my husband and within 30 seconds a staff member had come up to me asking if I was needed assistance. When we were checking out, staff saw that we were carrying our luggage and they couldn't get to us fast enough to help us with our luggage.
Our room was a generous size and it was clean, bathroom was also of a generous size and it's only a 5 minute walk to the Dubai Mall.
Breakfast was huge, there was a good selection, probably one of the best spreads while we were away.
I will most certainly be back. 10 star service for a 5 star hotel.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MEDSA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, June 28, 2013
Dear Guest,

Thank you for such a positive post on TripAdvisor. We are truly happy to know that you had enjoyed your stay with us. It is nice to also read your comments about the breakfast buffet, the friendly and helpful staff as well as our proximity to Dubai Mall.

Thank you once again and we all look forward to welcoming you back in the very near future.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed June 26, 2013

This hotel has the best location!

I loved this hotel

Totally faultless

Five star

Staff

Rooms

Service

Breakfast

You have to stay here to experience the standard of this hotel

Location great close to mall and fountains

Will always stay here when in dubai

Room Tip: Try to get a fountain view room
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack1248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, June 28, 2013
Dear Guest,

Thank you for sharing such a positive feedback on Tripadvisor following your stay with us.
We are very glad to know that you enjoyed your overall experience and that you have chosen The Palace Downtown to be your home when in Dubai.

It was indeed our pleasure to have you as our guest and we look forward to welcome you back soon.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 26, 2013

We stopped here for two nights in May and found the hotel beautiful and staff very attentive.
The food was a buffet style (although there was an a la carte) but the choice and quality were both amazing! The best buffet I've ever had.
Drinks were very expensive as the cheapest bottle of wine was £50 and a bottle of water £5! We did expect this though both re the standard of hotel and it being Dubai.
It's really well situated for both the fountains and the Burg.
We left at 4.30am and yet there was still a high presence of staff at that ungodly hour which reflected the standard of the hotel.
Would return but stay for 3 nights on a stopover next time.

Room Tip: We stayed on the ground level which was ideal as I have mobility issues and we could get straight to...
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sully0602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, July 2, 2013
Dear Guest,

We are happy to learn that you had an enjoyable stay with us here at The Palace Downtown.
It is also nice to hear your comments about the breakfast buffet as well as the location being near to the tallest tower Burj Khalifa and Dubai Fountain.

Thank you for sharing your experience with everyone on Tripadvisor and we all look forward to welcoming you back in the near future.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goias
2 reviews
5 of 5 bubbles Reviewed June 25, 2013

1= Excellent Service
2= I Will Return
3= I Will Recommend This Hotel ( Palace ) to my Friends.

I must say Thanks Mr.Mustapha for give us room which we expected and made our stay really memorable i still remember a Excellent Service his name Mr.Waqas . unfortunately i forgot rest name and Mr.Abdullah who is door man we have some picture with them those make us more happy Thank you for everyone Spacial for team and management who give them well training .Fantastic Breakfast and view amazing . Really Fantastic Hotel . Staff well trained and friendly . We impressed .

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FranciscoGoias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, July 2, 2013
Dear Guest,

Thank you for posting your review on Tripadvisor. We are delighted to learn that you were extremely impressed with the service of our associates in particular at the Front Desk, It was a pleasure to have you as our guest.

On behalf of the entire team here at The Palace Downtown, we all look forward to welcoming you back in the near future.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
5 of 5 bubbles Reviewed June 25, 2013

We had a wonderful experience at the Downtown Palace staying for 2 nights and enjoyed excellent service from the moment we arrived. The Arabic decor and finishes were just superb as well as the gorgeous rose petal scent throughout the hotel. We loved the surprise chocolate platter and white long stemmed roses delivered unexpectedly to our room as well. We were situated in a Fountain Room View with private balcony and a direct view of the Burj Khalifa and the dancing fountain show at night. When booking we debated staying at a beachfront hotel or downtown and were really happy to have stayed at the Palace due to the central location next to the Burj Khalifa, Dubai Mall and Souk so that we could maximise our short stay. The hotel is set in a water park setting and even though we were in the heart of Dubai, we felt that we were in a tranquil place. The hotel car transfer to and from the hotel was so relaxing and the excellent personal service from car to check-in counter was much appreciated. The service and staff were superb. Thank you to management and staff. Regards, Margarita & Sam

Room Tip: Choose a Fountain View Room with private balcony so that you can enjoy the Burj Khalifa and Dancing...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Uzivaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, June 28, 2013
Dear Guest,

We are truly delighted to know that you had enjoyed your stay while describing in details the ambiance, location and service from our associates. Your comments are much appreciated and will be shared with the entire team.

Thank you again for sharing your experience and we look forward to welcoming you in the near future.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bunbeg, Ireland
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 24, 2013

Stayed here last week and it was just totally chilled and relaxing.

The staff at The Palace were very friendly and attentive, nothing was too much trouble.

The hotel was impressive and our room was spacious, well appointed and very clean.

Great location right next to the Souk and Dubai Mall (which you would need satnav to find your way around)

Overall we had a great trip and would recommend The Palace to anyone visiting Dubai. Great location for all the 'must do's' and right in the heart of all the action.

Room Tip: We had room away from the fountain, so it was perfectly quiet. Though the fountains are a joy to wa...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TartOnTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, June 25, 2013
Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your stay with us. We are very pleased to know that you had a great trip. Thank you for your kind comments about the room, the associates, and the location.

On behalf of the entire team here at The Palace Downtown we all look forward to welcoming you back soon.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
Taj Dubai
#10 of 541 in Dubai
4.5 of 5 bubbles 1,242 reviews
Raffles Dubai
#2 of 541 in Dubai
5.0 of 5 bubbles 3,226 reviews
Show Prices
Show Prices
Show Prices
Burj Al Arab Jumeirah
#24 of 541 in Dubai
4.5 of 5 bubbles 4,063 reviews
Atlantis, The Palm
#92 of 541 in Dubai
4.5 of 5 bubbles 15,978 reviews
Downtown Dubai
Armani Hotel Dubai
Armani Hotel Dubai
#33 of 541 in Dubai
4.5 of 5 bubbles 1,635 reviews
Show Prices
Show Prices
Show Prices

Been to Palace Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palace Downtown

Property: Palace Downtown
Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#22 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hotwire, Orbitz, Travelocity, Agoda, Priceline, Cancelon, getaroom.com, Cheap Tickets and HotelQuickly so you can book your Palace Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing