After the reviews and accolades we had high expectations. The property delivered but the service was so such a let down that our lasting impression was disappointment.
Starting from the awkward check in where we were asked to sit in the foyer then seemingly forgotten about for quite some time. Staff seemed flummoxed when we didn't have a print out of our reservation even though we had the booking reference number. Our room wasn't ready yet so they told us to come back in a few hours then left us sitting there with no introduction to the hotel facilities nor recommendations for how we could spend the time. Not major dramas, but when you're paying a premium for the special experience we felt let down. This polite but disinterested service was consistent throughout our stay.
Breakfast was good and the location was great, but if you're looking for a treat I think you could get a better experience elsewhere. (Our experience at Grosvenor House was superb.) A shame because a little bit of staff training and it would be perfect.
- Official Description (provided by the hotel):
- The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more less
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- Also Known As:
- The Palace The Old Town Hotel Dubai
- The Palace Old Town
- Palace The Old Town Dubai
- Sofitel Dubai