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“Amazingg”
Review of Palace Downtown

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Palace Downtown
Ranked #42 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed October 22, 2012

I was on a two month trek around Europe and this was one of my last stops before heading back home! The Palace was an amazing place to wind down and just simply relax next to the pool with a breathtaking view of the Burj Khalifa! AMAZING rooms, amazing staff, service and food! I highly recommend staying here; I will defiantly be back soon :)

  • Stayed: August 2012, traveled with friends
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2  Thank taylieee03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Palace Downtown, responded to this reviewResponded October 31, 2012

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are truly delighted to know that you had an amazing and relaxing experience during your stay with us.

It is a pleasure for us to read that you appreciated so much the facilities we offer to our valuable guests.

Thank you again for your kind words and we all look forward to welcoming you back in the very near future.

Kind regards,
Michael Sorgenfrey
General Manager

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Reviewed October 21, 2012

You never get a second chance for a first impression and here it was a perfect first impression! What a great stay we had at the Palace The Old Town! Seated in the lounge with a nice drink you're check-inn is done. They said sorry for the fact they didn't have a Dutch paper, but every morning there was an English newspaper on the doorknob... Spacious clean room, nice kingsize bed, Nespresso machine, free water, nice bathroom with bathtub and rainshower. Great breakfast. Okay, it isn't cheap, but in Dubai nothing is cheap ;-) ... The Dubai Mall is only 5 min walking and a lot of nice restaurants in the neighbourhood. Visit the Burj Khalifa at sunset; it's realy nice to book a seat in the lounge (ask the concierge in the hotel) First you can see Dubai by day, but half an hour later it's Dubai by night... Taxi's are cheap (take an official Dubai cab!!) and a trip to the beach and Burj al Arab costs ca. EUR 12,50.

Room Tip: Ask for a luxury room with lakeside and ask for an upperfloor... we had a room on the first floor an...
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  • Stayed: October 2012, traveled as a couple
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Thank MHD69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Palace Downtown, responded to this reviewResponded October 24, 2012

Dear Guest,

Thank you for sharing your review on Trip Advisor.

It is a pleased to know that you enjoyed your stay with us and we are delighted to read such positive feedback from our guests. Please be assured that your kind comments have been shared with all our associates and we all agree here at The Palace Downtown Dubai that “Service is not a name, but an attitude!!”

We look forward to being able to welcome you back in the very near future.


Kind regards,
Michael Sorgenfrey
General Manager

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Reviewed October 16, 2012

I always stay at this hotel when I come to Dubai. Its big, spacious, very "arabian nights" and it may be pricey but its worth it. Location great, staff friendly, rooms fantastic, breakfast buffet excellent...frankly I have not yet found anything negative with regards to my stays at this hotel.
For business purposes we also organized a cocktail event here which was a smashing success. Lovely terrace with a fantastic view. Service was discreet yet efficient and the food was nice.
I will continue to come back to this hotel!

Room Tip: the diplomatic suite ! :0)
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  • Stayed: October 2012, traveled on business
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1  Thank AlexTedje2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Palace Downtown, responded to this reviewResponded October 21, 2012

Dear Guest,

Thank you very much for your wonderful feedback. I am delighted to hear you enjoyed once again your stay with us. It is always very motivating and encouraging for us to receive such feedback from our regular guests. Our Associates will be thrilled to know you enjoyed our service, the food .

We look forward to welcoming you back at The Palace Downtown Dubai in the near future.

Kind Regards
Michael Sorgenfrey
General Manager

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Reviewed October 12, 2012

we stayed for a week and had such a good time. perfect service, the whole hotel in a very good shape, best housekeeping ever! nice and very clean pool area. thank you for a brilliant holiday! great job everyone

  • Stayed: October 2012
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1  Thank MaxvonSanktPauli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Palace Downtown, responded to this reviewResponded October 21, 2012

Dear Guest,

Thank you for sharing your experience on Trip Advisor. It is always encouraging for us here at The Palace Downtown Dubai to receive such nice reviews.

On behalf of the entire team we all look forward to welcoming you back again.

Warm regards
Michael Sorgenfrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2012

Let down a lovely location with a lack of attention to detail and abrupt attitude. Over 30 min to check in, when I asked the guy in the suit how much longer he said, "he told you it's being made ready". Referring to the guy that was completing our checking in but had actually started serving another customer. When I said I haven't been told anything he then jumped into action. You can't tarnish the entire hotel on the abrupt attitude of one staff member, but that was only the first experience. The second was I had to ring 2 twice over 16 hours about laundry that needed picking up. The third was I had left the room at 8am and returned to the room at 3:10pm, room unmade. The fourth was I needed a new entry key as I left them in the room. When I asked the guy in a suit standing near the front desk all he said was "ID, you must show ID". He could see that I wasn't happy being spoken to in this tone he then tried to recover the situation by explaining why he asked for ID. Even though the gent behind the counter had recognised me from the day before. There were a couple of more poor points but I think you get the message

  • Stayed: October 2012, traveled on business
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6  Thank Bubachunks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Palace Downtown, responded to this reviewResponded October 24, 2012

Dear Guest,

Thank you very much for taking your time to post your feedback on TripAdviosr following your recent stay here at The Palace Downtown Dubai.

I offer you my sincere apologies for the inconvenience caused during your stay in regards to the service. I have discussed the points you highlight with the team. Please be assured that we are continually reviewing how we can enhance the experience of our guests.

This is the first time I have received such comments and rest assured we will address your points to the entire team members.

On behalf of the entire team here at The Palace Downtown Dubai, we all look forward to being give the opportunity to welcome you back.

Kind regards,
Michael Sorgenfrey
General Manager

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Reviewed October 9, 2012

My wife and I stayed only for a long weekend, however it was a truly wonderful experience.

The rooms are lovely, staff helpful and attentive and the breakfast was amazing.

If i had to complain about anything my only gripe would be the lack of sun loungers around the pool - a problem particularly on weekends. Staff do what they can to squeeze in and accommodate as many people as they can, however they can only do so much. You need to be down quick to get a spot!

Really like the 24 hour check in/check out that comes with suites - whatever time you check into the hotel, that is then your check out time on day of departure.

Will be back for sure!!

  • Stayed: November 2011, traveled as a couple
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Thank ExpatNB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Palace Downtown, responded to this reviewResponded October 21, 2012

Dear Guest,

We are delighted to read your review. Thank you so much for your kind words and for sharing your stay experience.

We are pleased to know that you enjoyed and appreciated so much of what the hotel, and surrounding area has to offer and at the same time would like to apologize for the inconveniences faced at the swimming pool.

We all look forward to welcoming you back in the very near future.

Kind regards,
Michael Sorgenfrey
General Manager

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Reviewed October 6, 2012

Stayed at "The Palace the Old Town" for 2 nights as a stopover on a recent trip to Europe, our first time in Dubai. We absolutely loved this hotel from the moment we walked in the front entrance - wish I could replicate the wonderful aroma as you walk in!
It is in a perfect location, close to Dubai Mall, you can see the Burg Khalifa from the hotel and also the spectacular fountain show.
We had a very large room with an awesome bathroom. The whole complex is spotlessly clean.The staff were very courteous. Loved the pool area. Great breakfast food selection.. We used room service a number of times which was just perfect. Will definately stay here i we are ever back in Dubai!

  • Stayed: July 2012, traveled as a couple
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1  Thank KleinKuska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Palace Downtown, responded to this reviewResponded October 15, 2012

Dear Guest,

Thank you for taking time to share your experience with us. We are glad that you enjoyed your short stay with us and are very delighted to read the kind words about the service, the aroma, the location, the breakfast and the pool area. It inspires us to continue providing excellent services to our guests.

It was indeed our pleasure to have you as our guest and we are looking forward to welcoming you back in a not too distant future.

Yours Sincerely,
Michael Sorgenfrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palace Downtown

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#31 Family Hotel in Dubai
#38 Luxury Hotel in Dubai
Price Range: $377 - $839 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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