I stayed in this hotel in March 2011 and was fairly dissappointed, namely because the rooms especially were jaded, old and tired and the bathroom had mould and could have been cleaned better, our group had lunch on arrival which was not very good at all and since I never ever saw anyone eating breakfast there I followed suit and ate at a local Mcdonalds.
I paid for wifi which did not work (the receptionist did not seem surprised) and I got my money back, customer service is a bit hit and miss although the staff try and seem willing to help, sometimes it is blindingly apparent that they have no idea what to do apart from to smile, nod and to say yes irrespective of the question. some of my party did not fare very well and complained of noise and sub-standard rooms.
On the plus side the rooms were big and spacious and I was lucky enough to have a suite, and the hotel in Bur Dubai is very well located for getting taxi's, buse's or the Metro, however, given a choice I would not stay at this hotel again, as I believe it could be bettered easily elsewhere.
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- Also Known As:
- Dolphin Hotel Dubai