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“Well managed hotel with an excellent location”

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Flora Park Deluxe Hotel Apartments
Ranked #143 of 540 Hotels in Dubai
Certificate of Excellence
Karachi, Pakistan
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Well managed hotel with an excellent location”
5 of 5 bubbles Reviewed June 11, 2013

We booked the hotel for 2 weeks and found it to be very clean, spacious and highly affordable. With the city centre mall and the metro station at a 5 minute walking distance and taxis available at the doorstep, we were never late for anything. We booked a 3 bedroom apartment and it had a huge kitchen and lounge. We were also given complimentary extra wifi connections. The rooms were immaculately cleaned everyday no matter when you left the room. Overall the staff was very friendly and accomodating. However, my only complaint is that we were charged for taking on the rooms earlier than 2 o clock which is the hotel's check in time. I would have understood it had i booked the room for 1 or 2 nights but we were there for 2 weeks and yet we were not allowed to access the empty rooms without a charge.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank humera J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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920 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Zellik, Belgium
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 10, 2013

Flora Park Hotel Apartments is a fantasting place; quite, clean, very friendly, affordable and spacious apartment. I strongly recommend to stay in Flora Park as well for business trip sharing an apartment with collegues as for vacation with family.
Nice outdoor swimming pool!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Agnes M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review, June 19, 2013
Thank you for posting your comment on Trip Advisor following your recent stay in Flora Park Hotel Apartments.

We pride ourselves on delivering a fantastic experience to all our guests, and I am delighted to learn that we were successful in achieving this for you. I have shared your feedback with the rest of my team and we will continue to work hard to make further improvements in service, standards and product.

Again, I would like to say THANK YOU for your recommendation and we would be delighted to welcome you back to the Flora Park Hotel Apartments

Warm regards,

Ivo Tzvetkov
Cluster Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed June 5, 2013

arrived 6/4/13. . .Everything seemed fancy and nice, once in room it's spacious just like the previous reviews mentioned But the kitchen and bathroom (masterbath) needs to be updated or cleaned with a scrub brush or something also we are from USA and this hotel do not have face clothes or wash clothes so bring your own. And we are staying in a 2 bedroom and currently here now (staying 2 nites only ). . Would we stay here again the answer would be No. . .You get what you pay for. . .Perfer a cleaner unit.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lexxus98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 3, 2013

I stayed with my family for one week it is very good hotel. staff was very nice . rooms were clean and big.
room service is very good. location is good only 5 minutes from airport. the near mall city center is only 3 minutes walking with all conveniences.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AbdulNasser A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review, June 9, 2013
I would like to thank you for taking time to post a review following your recent stay with us at Flora Park Hotel Apartments.

We pride ourselves on delivering a fantastic experience for all our guests and I am very delighted to learn that we were successful in achieving this for you. I have shared your feedback with the rest of team and we will continue to work hard and focus our efforts on achieving even higher standards of guest satisfaction.


Once again, thank you very much for recommending our hotel. We look forward to welcoming you back in the near future.


Warm Regards,


Ivo Tzvetkov
Cluster Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
343 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 266 helpful votes
5 of 5 bubbles Reviewed May 29, 2013

"We are here for you" is what we were told by the manager when we checked in & they were. The apartment was excellent with generous rooms, a large bathroom, living room, a well equipped kitchen, two large flat-screened TVs, one in the bedroom & one in the lounge room, daily newspaper, a second toilet, plus more. The apartment was only supposed to be serviced when requested, but is was serviced daily & done very well. There was always a generous supply of complimentary water. There is a travel desk in the lobby to book tours. The price is excellent for Dubai, which has some of the most expensive accommodation in the world. The location is excellent, with a fantastic mall nearby & the trains as well. There are several money changers at the mall, lots of shops and a very good food court. We will stay here again whenever we are in Dubai. When you have found The Best, why would you bother with the rest!

Room Tip: Don't get a room near the lift as it chimes loudly when it opens at each floor.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HAVEFUN000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review, June 5, 2013
Thank you very much for choosing Flora Park Hotel Apartments in your recent stay here in Dubai.

We were happy to hear that you enjoyed and found everything to your satisfaction. Thank you so much for complimenting our team members. It really reflects our service attitude and encourages us to continue to go for the “extra mile”.

We look forward to seeing you again in the not so distant future.


Warm Regards,


Ivo Tzvetkov
Cluster Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 25, 2013

One of the best hotel appartments location wise staff was very caring and i would like to thank especially NEHA she was very kind and helpful loved staying there and the best thing is that it is located in the heart if dubai you can go to whereever u want shopping malls etc.. I will recommend this hotel to all my friends and family

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shami78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivo_tzvetkov, Director of Sales at Flora Park Deluxe Hotel Apartments, responded to this review, May 28, 2013
Thank you for your kind comments following your recent stay at Flora Park Hotel Apartments.
It is a great boost of confidence to receive your positive feedback. We are delighted to assist our guests in every possible way and I have shared your comments with our team who are delighted to hear about your positive experience.

Thank you once again and we all hope to have the pleasure of welcoming you back in the near future.

Warm Regards,


Ivo Tzvetkov
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mermaid Waters
Level Contributor
165 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 bubbles Reviewed May 24, 2013

Stayed twice at this hotel whist in transit in Dubai and was not very impressed. First time we arrived 8am only to be told that although they had rooms available we couldn't check in until 11am unless we paid an extra $74.50 because we were too early. Reluctantly paid the amount but had diffficulty obtaining a receipt and therefore thought it could be a scam. The apartment was OK but the shower was ridiculous and went all over the bathroom floor. Also had to ring housekeeping to get hand towels as there were only 2 bath towels (thin) supplied, this was on both occasions of our stay. Kitchen was OK with bottled water supplied and plenty of tea and coffee supplies, but the stove (which we didn't use) looked like it could do with a good clean. The whole unit was spacious but the furniture looked as if it needed some attention. There were greasy fingermarks on all the cupboard doors etc. Bed was comfortable and the sheets nice and clean. The room has a safe. Location is excellent as close to Metro and shopping centre as well as a big shop selling everything including souvenirs etc. I wouldn't stay here again although I think the price was good and it is very close to the airport.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margaret V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review, June 9, 2013
Thank you for sharing your comments on Trip Advisor following your recent stay at Flora Park Hotel Apartments.

Firstly please allow me to extend my sincere apologies for the shortfalls in service and product you experienced. I can assure you that this is not the standard to which we operate, as reflected by the predominantly positive comments on Trip Advisor and your feedback is taken on board very seriously indeed.

I will make not excuse for the missing items in the room and cleanliness issues. I have shared your feedback with my managers and we are already undergoing refresher training for all staff and supervisors in the related areas.

Our normal check-in time is 12 P.M. which is in line with industry standards. Our early check-in service is optional, based on availability and at an extra charge which is priced competitively within our market place. We do however offer receipts for any services rendered by the hotel and I would very much appreciate, if you have the time to discuss your experience further, so please do not hesitate to contact me at my email address -ivo.tzvetkov@florahospitality.com.

Once again, thank you for taking the time to post your review on Trip Advisor, and I hope that you will give us another opportunity to restore your confidence in our product and service.


Warm Regards,


Ivo Tzvetkov
Cluster Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Flora Park Deluxe Hotel Apartments

Property: Flora Park Deluxe Hotel Apartments
Address: Academic City Rd | 26a Street, 1, Dubai 114166, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#54 Family Hotel in Dubai
#71 Business Hotel in Dubai
#83 Romantic Hotel in Dubai
#130 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Flora Park Deluxe Hotel Apartments 4.5*
Number of rooms: 118
Official Description (provided by the hotel):
Flora Park Hotel Apartment is a classified deluxe hotel apartment located in close proximity to the serene Dubai creek, only 100 meters away from the Deira city centre which is less than a 5 minute walk. It is 2km from the Dubai international airport and an ideal place for business travelers and holiday makers alike. These prestigious fully furnished 118 apartments offer 1, 2 and 3 bedrooms and amenities include fully equipped kitchen, en-suite bathroom for each bedroom, IDD facility and voice mail, Free High speed and wireless internet connectivity, in-room safety deposit box and satellite television. In addition to that 24 hour room service, express laundry and dry cleaning service, all day dining restaurant provides the comfort and convenience of home while allowing you to enjoy the amenities and personalized service. ... more   less 
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Also Known As:
Flora Park Dubai

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