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“Nice Place to Stay”

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Flora Park Deluxe Hotel Apartments
Ranked #161 of 565 Hotels in Dubai
Certificate of Excellence
Reviewed December 25, 2011

This Hotel Apartments is an excellent place to stay. Not far from the Airport, near a big mole, and clean with good service.

  • Stayed: December 2011, traveled on business
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3  Thank HaniMustafa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Park Deluxe Hotel Apartments, responded to this reviewResponded January 2, 2012

Dear Hani Mustafa

My sincere kind thanks for your comments. I couldn’t help responding to this as it did make me smile a little I must confess. Just in case any of our readers were a bit worried.

We are actually situated next to a big ‘Mall’ not a mole. It was a lovely mistype and I could resist this clarification.

On your next trip we will most definitely arrange a mole.

Warm regards and happy 2012.

Peter Fenwick

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830 - 836 of 998 reviews

Reviewed December 25, 2011

i booked this hotel due to the availability of a two bedroom appartment, and the fact that it was rated as 5 star, and had recently been refurbsihed according to some reviews. Check in was a lenghty process, with the guy serving me, mutli tasking and serving another guest who was shouting and being rude. Rooms were dull, dark and the master bathroom was full of moudly silicone and yellow stains of wear and tear. the same was noticed in the other bathroom as well, Due to the mould, there was a funny smell in the air. lighting in the apprtments was a huge let down, there were no lamps on dressing tables etc. the kitchen was also dated and somewhere where i would not want to cook. also in the bathrooms there was no place to hang your towels or clothes, infact the showwer was situated right opp the toilet which meant you had to place ur towel on the bidet??? whoever planned the rooms and bathrooms in this place, seriously needs to go back to the drawing board. The issues was not the cleaining as the guy used to clean the room spotless, but mainteance issues in the past. breakfast was ok, though i must say the pastries looked pretty dehydrated, and eggs etc were not offered, btu were available to order. water was also something you had to order to your table, which i found a bit strange. howver the staff ensured that all the buffets were full. although the service was until 11am, the chefs used to bring out ffresh breakfast at even 11am. becasue i was unhappy, i did take this up with the manager, who was extremely empathetic, and supportive of all the issues i had taken up with him. He made sure that the rest of our trip was comofrtable, and he really went out of his way to provide excellent customer service. I was not treated as just another number, but as a valued guest. generally, the entire staff was focussed on providing customer service, which i found soemtimes made up fo rmy smelly dated appartment. location wise ablsoutely perfect, taxis are dropping out of the sky where the hotel is based. room service excelent, there was a wedding party at the hotel, playing really loud mucis at night, but when i complained, the music was turned down within minutes. impressive!h i would not stay here again, simply because there are hundreds of glamorous hotels in dubai, and at the same price i could find something cleaner, as i am a frequent traveller to dubai. but hats of to the staff.

  • Stayed: December 2011, traveled with family
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2  Thank lovedubaiUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Park Deluxe Hotel Apartments, responded to this reviewResponded January 2, 2012

Dear LoveDubaiUK

A big warm thank you. We will most definitely get our teeth into this and work on all the areas. Some will take time but some are easily fixed. We shall and will!

Mind you lots of positives mentioned also. So all in all a very balanced insight. Thank you

Have a wonderful 2012. Look forward to welcoming you back.

Warm regards

Peter Fenwick

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Reviewed December 25, 2011

We arrived earlier than check in time which is 2:00pm and were welcomed by very friendly staff who took care of our luggage. Rooms were not available so we decided to grab lunch at the nearby City Centre Mall, a beautiful shopping facility. When we came back at 2:45pm, rooms were still not ready and when we got them finally, they were on separate wings much to our disappointment as we were a big family (total 8) and needed to be close to each other. They promised to shift us closer as the opportunity arose. I feel they should have pre-arranged this as I had clearly indicated my preference at the time of booking. The property does not have any inter-connecting apartments either. We got the rooms at 3:15pm and got ready hurriedly for our desert safari which we had already reserved directly.

After 3 nights, a very helpful, caring and polite front officer, Mr. Hassan was amazed why we hadnt been shifted to closer rooms as he had requested and immediately got us rooms on 7th floor which we didn mind directly opposite each other.

I must admit Flora Apartmnets are truly nice. We had 2No. 2br apartments which were very spacious, clean and with amenities like stocked mini bar ( I love cold soft drinks), washing machine, prayer mats, LCD, free wifi. The only drawback which we got used to was some noise in the main bedroom which may be in all rooms as even the 1st one had the same noise albeit very loud. The 2nd room wasnt that noisy but it was there. The 1st room aslo had some bad smell in the washroom. I also realized the cleaners didnt actually clean the shower cubicle though the rest of the apartment was spotlessly cleaned everyday. Beddings are not changed everyday unless on request (something to do with protecting the environment) I didnt buy this though...

The concierge services were impeccable with very friendly, polite and smiling staff. Your transport arranged within no time. There is also a travel desk to cater for your extra tours. We got wild wadi tickets right there.

The lift attendant was very hardworking. There was a senior officer at the reception (in black suit, I think of Asian origin) who never smiled and always sounded sort of curt and dismissive.

Personally, the facility is awesome if the management maintains and/or improves on their services. The place is on a very calm street. No noise from cars or the like except if there is a function playing loud music in the facility which cannot be heard from the rooms but causes disturbance at the reception area. The place has its own parking with 2 entrances into the hotel. It also has a swimming pool and spa services which are excellent.

I would recommend this place any time to family oriented travellers. For a single person looking for fun, a busy street full of cafeterias, shops etc, go to al Rigga Street. For my family and I, Flora Park Hotel Apartments were just fantastic overall and I will be happy to return.

Room Tip: Higher Floors are less noisy, Rooms facing the swimming pool are more brighter and quieter...
See more room tips
  • Stayed: December 2011, traveled with family
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2  Thank MeruAlladin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Park Deluxe Hotel Apartments, responded to this reviewResponded January 2, 2012

Dear MeruAlladin

Thanks for taking the time and sharing your experiences. We are breaking down the feedback and we have just completed the Action Plan. Department Heads will now have the task of improving those weaknesses.

One thing for sure is our staff do have a wonderful service mindset. The Front Desk staff mentioned was a new member of the team and guidance has been positively given and received. Don’t worry we don’t bite we coach.

We listen to every bit of feedback and we soak it right up. It is basically why we have shown so much improvement over the last one year.

Thanks again and we hope to see you soon.

Warm regards

Peter Fenwick

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Reviewed December 23, 2011

My wife, and in laws spent 2 nights in the apartments, check in and check out is a little lengthy , some staff seem lost in this process, lucky my guy wasn't. Very good facilities, clean and spacious 2 bedroom apartment.Shower floor does get wet easily though. Breakfast food is plentiful and good, breakfast very busy (10-10:30am) breakfast finishes at 11am.Gym and pool were great. Location is great as Deira City Centre is across the street, so plenty of food options there, metro also nearby so travelling through the city was easy. A good place for families to stay, I recommend it!

  • Stayed: December 2011, traveled with family
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3  Thank wsamuela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Park Deluxe Hotel Apartments, responded to this reviewResponded January 2, 2012

Dear Wsamuela

Thanks for the comments. Yes, it was very, very busy over that weekend. The front desk team did occasionally struggle with the volume. Lots and lots of families. We have a few new reception staff and they are finding their feet. In about a month from now they will be confident, smiley and efficient, I am sure.

Lots of training going on right now.

Look forward to seeing you next time.

Warm regards

Peter Fenwick

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Reviewed December 20, 2011

This hotel was great. We enjoyed our stay there. The location is good as it is close to Deira City Centre, metro station and taxi's are easily available.
The staff were helpful and pleasant. The swimming was great fun for the kids and I loved the fact that the kitchen had a washing machine which made my life a lot easier.
I would recommend that they have more childrens tv channels in English as what they have at the moment is very limited.
I would stay here again and recommend it to anyone who is on a family holiday.

  • Stayed: December 2011, traveled with family
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3  Thank Razia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Park Deluxe Hotel Apartments, responded to this reviewResponded January 2, 2012

Dear RaziaE

We are working on the TV channels as we speak. Can’t promise it immediately but it will
happen.

Warm regards

Peter Fenwick

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Reviewed December 19, 2011

The hotel is localized in a quite place, 2 minutes near the metro station and Deira Cyty Centre mall, the apartment was perfect, big rooms, very clean and with all modern facilities inside, nice and warm swimmingpool, wellcome, friendly and polite staff; we enjoyed the weekend here
Cris, Bahrain

  • Stayed: December 2011, traveled with family
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2  Thank cris2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2011

Good for short time only.
If you have maintenance problem then forget their technical people to come and solve the problem

  • Stayed: December 2011, traveled with family
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2  Thank ALSARAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Flora Park Deluxe Hotel Apartments

Address: Near Deira City Centre Airport Rd | 26a Street, 1, Dubai 114166, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#51 Family Hotel in Dubai
#71 Business Hotel in Dubai
#83 Romantic Hotel in Dubai
#143 Luxury Hotel in Dubai
Price Range: $105 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Flora Park Deluxe Hotel Apartments 4.5*
Number of rooms: 118
Official Description (provided by the hotel):
Flora Park Hotel Apartment is a classified deluxe hotel apartment located in close proximity to the serene Dubai creek, only 100 meters away from the Deira city centre which is less than a 5 minute walk. It is 2km from the Dubai international airport and an ideal place for business travelers and holiday makers alike. These prestigious fully furnished 118 apartments offer 1, 2 and 3 bedrooms and amenities include fully equipped kitchen, en-suite bathroom for each bedroom, IDD facility and voice mail, Free High speed and wireless internet connectivity, in-room safety deposit box and satellite television. In addition to that 24 hour room service, express laundry and dry cleaning service, all day dining restaurant provides the comfort and convenience of home while allowing you to enjoy the amenities and personalized service. ... more   less 
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Also Known As:
Flora Park Dubai

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