We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wonderful Hotel” 5 of 5 bubbles
Review of Manzil Downtown Dubai

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Manzil Downtown Dubai
Ranked #26 of 544 Hotels in Dubai
Certificate of Excellence
Australia
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Wonderful Hotel”
5 of 5 bubbles Reviewed June 17, 2014

We checked in late at night and the receptionist was lovely, refreshing after the flight from Rome. The room was amazing; so clean, modern, decorated beautifully. The bed was huge and so comfortable. The hotel grounds are nice; breakfast was to die for! Hands down one of the best buffets I've been to in the world! All staff were friendly and accommodating. The location is great, 5 min walk to the Dubai Mall and the Burj. Lots of restaurants in the area too. Loved this hotel. Only downside is the frosted shower and toilet, not very private if you're travelling with someone you don't want to share everything with! My tip - leave the shower light off and the bathroom light on so you dont stand out so much!

  • Stayed May 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paivar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Manzil Downtown Dubai, responded to this review, June 20, 2014
Dear Paivar,

Thank you for the review, we were delighted to hear that you enjoyed your stay and that all the team took great care of you.

We also appreciated the additional comments regarding the bathrooms and you will be pleased to know that from the 1st July, Al Manzil will be closed for a full refurbishment and part of this refurbishment is to increase the privacy of the bathrooms, so you will have to come past and have a look on your next visit to Dubai.

Once again, thank you for your feedback and we look forward to welcoming you back.

Best wishes,
Daniel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,022 reviews from our community

Traveler rating
    1,517
    412
    65
    20
    8
See reviews for
278
802
205
468
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed June 16, 2014

We stay in Al Manzil nearly every time we visit Dubai (once every 3months). This hotel USED to be excellent in all area. Not anymore.
There was no porter to help me the pregnant woman with luggage and my husband. And there was no one to help with the door with us wheeling in our luggage. When we asked for a porter after exiting the taxi, the hotel staf didn't understand the term porter.
Breakfast service was poor. The tables were not wiped and re-set. So I had to sit on a table with no napkins and cutleries just breadcrumbs. No one came to offer tea and no one cleared the dirty plates off my table after I finish using them. And the restaurant wasn't even full, only 3 tables out of the 12 in my area were occupied. The waiter walked back and forth, but took no notice of the pile of dirty plates on my table. (I will post photo of my dirty plates while the manager walks past my table empty handed).
When I had drinks by the pool I had to wait for the bar staff to return to the bar so I can sign the bill!!! I was there waiting, could've just left it and he won't know which room number to charge.
Bottom line: hotel service is going down hill. Only good service experienced was checkin.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank aramic86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Manzil Downtown Dubai, responded to this review, June 20, 2014
Dear aramic86,

Thank you for your review, I would like to sincerely apologise that your stay was less than satisfactory. As you know, we do place high standards on the level of service that we provide and I would like to re-assure you that we will address your points with the relevant teams.

It is very disappointing, after so many great experiences, that we dropped the ball in a lot of areas and I would welcome the opportunity to discuss your stay in more detail, I can be contacted on dkingston@vida-hotels.com.

Thank you once again for your feedback and I do hope we have the opportunity to welcome you back on your next visit to Dubai and giving you the experience you have become accustomed to with Al Manzil.

Kind regards,
Daniel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 7, 2014

My family of four, myself, hubby and two daughters spent four night at this beautiful hotel late April, from when we arrived at the hotel early hours of Sunday morning we were welcomed with a smile till the day we left. The hotel is very neat, the staffs are very warm, the food in there breakfast restaurant was great too. Had a lot of variety of tv channels for the kids to watch and was also given complimentary massage thou couldnt go for any... Couldn't resist sleep on that bed..lol. There are buses for in house guest to take you to the malls, you don't pay for that also, we were also giving a complimentary ride with an Audi to burj arab for our culinary flight lauch when there rolls Royce rolls developed a minor technical fault, what a treat.. Big thanks to the management and staffs you all were simply amazing! I would love to recommend Qureshi, for all his relentless effort in trying to get us a comfortable van that could fit our luggage, since most of the cabs couldnt. Thank you for changing our room to the one with the burge khalifa view without any extra cost... Sure to visit again.

Room Tip: Choose a room with the burge khalifa view, it's an amazing view at night.
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nkechi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Manzil Downtown Dubai, responded to this review, June 20, 2014
Dear Nkechi,

Thank you for the great review, we were delighted to hear that you and your family enjoyed your time with us and that all the team provided fantastic service with a smile. We also appreciated the recognition of Qureshi, he does a fantastic job and we have shared your comments with him.

Please let us know when you are next thinking of visiting Dubai as we would love to see you and the family again at Al Manzil.

Best wishes,
Daniel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Australia
Level Contributor
118 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed June 5, 2014 via mobile

Wow, what a great hotel. We had booked the Burj Suite which was located on the 8th floor. Including complimentary transfers. Staff were very polite, and the view from the room was world class. Defiantly staying here again. Breakfast in the Observatory Cafe was sufficient. Very clean establishment, beds were very comfortable.

Stayed June 2014
Helpful?
Thank Macleej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Manzil Downtown Dubai, responded to this review, June 20, 2014
Dear Macleej,

Thank you for the lovely comments, we were delighted to hear that you enjoyed your stay and look forward to welcoming you back on your next visit to Dubai.

Warm regards,
Daniel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
1 review
5 of 5 bubbles Reviewed June 5, 2014

Very convenient location for holiday, shopping and relaxing.
Staff is very friendly, helpful and professional.
I will certainly come back and recommend Al Manzil to friends.
The Boulevard Café has a very good street view. In the evening you can also have an excellent view of Burj Khalifa.

Room Tip: Room with view of Burj Khalifa are amazing...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gabriela12014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Manzil Downtown Dubai, responded to this review, June 6, 2014
Dear Gabriela12014,

Thank you for the lovely review, we were delighted to hear that you enjoyed your stay with us and appreciated the recommendation for others to come and try us.

We look forward to welcoming you back on your next visit to Dubai.

Kind regards,
Daniel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 5, 2014

We stayed four nights in the Al Manzil in early April, 2014 and thoroughly enjoyed our stay. This hotel is a short walk to Dubai Mall (for shopping and the must see Aquarium) and the Burge Khalifa and transport to the Marina and other parts of the city is easily organized with taxis being very inexpensive. The hotel features authentic Arabian architecture with a modern touch. The breakfast was excellent and we also enjoyed dining one night in the courtyard area. I believe the hotel will be closed for two months around June to undergo an upgrade. We had a small problem with a leak above our bathroom which woke us at 3am but the night staff were quick to move us to another room. These things happen so this did not impact on our overall impression. Would definitely stay here again.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank moremusicbuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Manzil Downtown Dubai, responded to this review, June 6, 2014
Dear moremusicbuzz,

Thank you for the lovely comments, we were delighted to hear that you enjoyed your stay and that you got to explore. Our apologies for the leak in your bathroom, however I was pleased to hear that the team was able to quickly resolve the situation.

You are correct about the refurbishment, we will start this on the 1st of July and will be renovating the entire hotel, so it is very exciting for us, you must come past and see the new look on your next visit to Dubai.

Kind regards,
Daniel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casino, Australia
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed June 3, 2014

Stayed for 4 nights on my way home from Italy trip, travelling as a single female.Arrived late at night and was checked in straight away upgraded to a pool view room which I found a bit noisy and asked if I could be moved to somewhere quieter, this request was acted on promptly the area was quieter but unfortunately the room next door contained 3 young children that were awake all night and asleep all day not that this was the fault on the hotel, I didn't want to be asked to be moved again so just put up with it.
The location is excellent for the Dubai Mall which I found a bit too big and much preferred the Mall of the Emirates and Diera City Centre as they were much more manageable to look around.
The hotel is clean and the rooms were quite large compared to what I had been use to in Europe the pool area is very nice but get down there early as is gets very hot and the pool water gets quite warm
All the staff were very friendly and helpful and would Irecommend this hotel.

  • Stayed May 2014, traveled solo
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank haveaplan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Manzil Downtown Dubai, responded to this review, June 6, 2014
Dear haveaplan,

Thank you for your lovely comments, we were delighted to hear that you enjoyed your 4 nights with us and that the team took great care of you, our apologies for the noise issues. We do hope the rest of your trip went well and look forward to welcoming you back on your next visit through Dubai.

Kind regards,
Daniel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
Downtown Dubai
Vida Downtown Dubai
Vida Downtown Dubai
#28 of 544 in Dubai
4.5 of 5 bubbles 1,904 reviews
Downtown Dubai
The Palace Downtown Dubai
Downtown Dubai
Ramada Downtown Dubai
Ramada Downtown Dubai
#69 of 544 in Dubai
4.5 of 5 bubbles 1,812 reviews
Show Prices
Show Prices
Show Prices
Taj Dubai
#10 of 544 in Dubai
4.5 of 5 bubbles 1,165 reviews
Downtown Dubai
The Address Downtown Dubai - TEMPORARILY CLOSED
Show Prices
Show Prices
Show Prices

Been to Manzil Downtown Dubai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Manzil Downtown Dubai

Property: Manzil Downtown Dubai
Address: Mohamed Bin Rashid Boulevard | The Old Town, Downtown Dubai, Dubai 114822, United Arab Emirates (Formerly Al Manzil Hotel)
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Dubai
#25 Romantic Hotel in Dubai
#26 Luxury Hotel in Dubai
#40 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Manzil Downtown Dubai 4*
Number of rooms: 197
Official Description (provided by the hotel):
Manzil Downtown Dubai is an upscale boutique hotel managed by Vida Hotels and Resorts with a contemporary Arabesque design offering engaging service based on Arabic hospitality. Centrally located on Mohammed Bin Rashid Boulevard, the gourmet dining district of downtown Dubai, Manzil is within walking distance of The Dubai Mall and Burj Khalifa. The hotel provides a stylised hub for today's social explorers, energised by being at the heart of things, combined with a unique and efficient meeting space for business guests looking to make an impression. Technology is embraced throughout the hotel to facilitate the efficiency, convenience and opportunities demanded by an active, modern life. Please note that all rooms are non-smoking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Cheap Tickets, Agoda and Travelocity so you can book your Manzil Downtown Dubai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Al Manzil Dubai
Al Manzil Hotel Dubai
Hotel Al Manzil

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing