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“Excellent service”
Review of Manzil Downtown

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Manzil Downtown
Ranked #26 of 545 Hotels in Dubai
Certificate of Excellence
Kobe, Japan
Level Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Excellent service”
Reviewed October 24, 2012

Dubai has a wide range of sparkling new, high end hotels known worldwide for their opulence, places where boatloads of money can be spent for the privilege of great comfort and obsequious service. Though Al Manzil Hotel is new and very comfortable, it differs from Dubai’s putative seven star hotels in that it is affordable, while still retaining the quality service expected from pricier hotels in the area. It is conveniently located, just a ten minute walk to Dubai Mall, said to be the world’s largest shopping centre. From our room we could see the Burj Khalifa, the world’s tallest office building. The hotel is very well maintained, kept spotless by an attentive staff. For me, what separated Al Manzil from other hotels I have stayed in in Dubai was the friendly professionalism of the obviously well-trained staff. To a person they were helpful and polite, from the young lady who greeted us with a glass of cold apple juice on arrival, to Hemantha the concierge, to Babu the driver, to the men and women behind the counter who helped us check out. Hats off to the managers and staff who helped make our brief stay so enjoyable.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thomoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan V, General Manager at Manzil Downtown, responded to this review, October 29, 2012
Dear thomoto,

Thank you for taking the time to write your review on Al Manzil Hotel. I am very happy to hear that you enjoyed your stay so much. Our location is very convenient, however I do also believe it is our staff that distinguishes us. I will make sure to relay your generous praise to the team as a whole and to Hemantha and Babu in particular.
We do hope that your next visit will be a bit longer so that you may enjoy all our facilities.
Kind regards,
Stefan Viard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (294)
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English first
Walsall, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 24, 2012

Booked suite back in july 2012. Today, 24 oct 2012, at 14.15 room still not available 45 min wait also room not of my choice. If hotel is full not my problem that what i pay for! All reviews misleading, never again!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ash v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan V, General Manager at Manzil Downtown, responded to this review, October 29, 2012
Dear ash v,

It was nice meeting with you over the weekend and I do hope that the situation was resolved to your satisfaction. It is a very busy time of year for us, but I do agree that that was no excuse to keep you waiting. Please do not hesitate to contact me directly on your next visit to Dubai, as I will be glad to offer my personal assistance.
Kind regards,
Stefan Viard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat, Victoria, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2012

Thank you so much for an enjoyable stay we enjoyed it very much , Your service was excellent, your staff are to be commended nothing was too much for them. your food well what do you say it was fabulous many thanks to Calvin for making us feel welcome.

To Robert and Kazi on the front desk for seeing us off early in the morning your smiles were terrific and you were so helpful and to Kim and Kazi for helping us when our transport didn't arrive and you sorted it so quick it was so appreciated.

Thank you all so much don't know all your names but your help was great I would not hesitate recommending this hotel to anyone.


Philip & Sandra Gitsham
Ballarat Victoria AUSTRALIA

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhilSandraGitsham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essen, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 19, 2012

Since my first stay @ Al Manzil in 2008 my result never change that hotel ! Next time again Al Manzil Dubai , Dubai Mall, the famous fountains and the Burj Al Khalifa all are literally in walking distance . The staff brilliant, so friendly and attentive !

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JBuhren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan V, General Manager at Manzil Downtown, responded to this review, October 22, 2012
Dear JBuhren,
Thank you for your review and your kind words about our staff and location. We do hope that we will have the pleasure of welcoming you back in the near future.
Mit freundlichen Gruessen,
Stefan Viard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat, Australia
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 19, 2012 via mobile

We stayed here for 2 nights in Oct 2012. Couldn't have asked for a better hotel it was convenient and walking distance across the road to the Dubai Mall and Burj Khalifa. The best staff in the world,a welcoming smile morning noon and night,we felt like we were Kings and Queens they get 150% cleanliness from us. Everything was superb,food,drinks,just everything. Will recommend this hotel to family and friends if they decide to come to Dubai..... If you don't stay here you have rocks in your head........keep up the good work Al Manzil...we love your service...Cheryl and Greg . Ballarat Victoria.....

Stayed October 2012
Helpful?
Thank Cheryl K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan V, General Manager at Manzil Downtown, responded to this review, October 22, 2012
Dear Cheryl and Greg,
Thank you for taking the time to share your comments on Al Manzil Hotel. I am very pleased to hear of your high praise for the staff; they are our greatest asset and I am sure they will be very happy to hear that they managed to exceed your expectations. We look forward to welcoming you back again soon.
Kind regards,
Stefan Viard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 18, 2012

Let me first say I will definitely stay at Al Manzil again whenever we go through Dubai.

I booked a pre-paid Burj Khalifa view suite for 3 nights many months prior to our visit which included airport transfers and breakfast. We arrived at Dubai airport from Moscow, tired and apprehensive as we had not heard from the hotel since we booked and wondered whether we would have to get a taxi.

My fears were soon alleviated when we saw our name being held up in the long line of waiting representatives as soon as you go right to the end of the terminal exit. The friendly turbaned face welcomed us to Dubai and passed us onto driver Paul who helped carry our luggage to a nearby waiting air conditioned car and as soon as we were seated in the back pulled out 2 cold bottles of water from an esky in the boot! Thanks Paul.

This reflected the attitude of the Al Manzil staff for the rest of our stay to the extent it became rather embarrassing (but not for my darling wife) as I am not used to such attention. From the airport to the hotel took us only 15 minutes (although I would allow 30 mins for departure) and after checking in we were shown to the impressive suite with THE VIEW. We were pleased - however - I know some-one has to have the lowest level Mr Viard but when we come back can we have one a little higher?

After asking for an ironing board, some more coat hangers and an extra pillow they were promptly delivered within minutes.

EATING. I cannot really fault anything much about the remainder of the hotel. There is an extensive breakfast with an ample selection of local fresh dates, fruit, cereals and a hot buffet starting at 6.30 am and 3 choices of areas to eat at other times as well as 24 hr room service.

Amongst the hotel eating spots was an Aussie/Kiwi style bar and grill where you could easily be Back O’ Bourke looking for a schooner of cold Fosters. But I must admit when in Rome I like to do what the Romans do so we chose the Courtyard and were not disappointed. Don’t let the little alcoves with people sucking on their bubbling shishas put you off - you can get a non smoking area. We thoroughly enjoyed a sumptuous meal of lamb kebabs presented on flat bread with caramelised onions and salad served with fresh lemonade (she) and vegetable soup followed by a whole roasted baby chicken stuffed with oriental spices and herbs on flat bread with fresh vegetables served with a cold beer (he) – all for 300 AED including tip.

LOCAL AREA. The suite was just great to veg out in after the Moscow traffic but when you care to venture out you can easily walk down to the Dubai Mall (see night picture) or if it is too hot for you the hotel has a shuttle OR you can cross the road and enter the Souk Al Bahar to the left of the Palace Hotel, wind your way through the bazaars to stand on the Burj Khalifa bridge and watch the fountain display (check times). We found this was also the best way to the Dubai Mall rather than turning right down the road and heading for the Dubai Mall sign.

If you cannot find what you want in the Dubai Mall there is always the Mall of the Emirates and this will give you an opportunity to try out the excellent metro. However the metro station is a fair walk from the Dubai Mall so we took a taxi to the Mall of the Emirates and took the metro from there where it is right next to that mall back to Burj Khalifa and walked home to the hotel from there. And if the hotels two pools and adjacent complimentary fitness gym do not satisfy your desire for exercise, there is always the shuttle to the beach.

A LAST WORD. The Al Manzil exceeded my expectations in most areas with a couple of niggling exceptions. Our bathroom suite glass door hinge made an alarming loud crack every time you opened it and on our departure the breakfast staff could only rustle up a half cup of cold coffee by 6.50 am. Perhaps slightly less fawning words Mr Viard and a little more attention to detail and I am positive that you can get into the Trip Advisors top ten. But don’t worry, I would not consider staying anywhere else in Dubai from now on.

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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank globetrotterfromoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan V, General Manager at Manzil Downtown, responded to this review, October 22, 2012
Dear globetrotterfromoz,
Thank you for your candid feedback, it is much appreciated and I will happily relate your high praise for my team back to them. If we have the pleasure of having you stay with us again then please do request a room on a higher floor and we will do our best to make sure you get an even better view. Also, for your next visit, please do note that our shuttle service goes to the Mall of the Emirates as well.
I am very sorry to hear about the cold coffee and I assure you that this will be looked into.
Thanks again for all your suggestions and we look forward to welcoming you back soon.
Kind regards,
Stefan Viard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 16, 2012

We stayed for two nights in early September on route from UK to Australia and have no hesitation in recommending this hotel. It was spotlessly clean, well appointed and the food was excellent. Situated in a nice area of medium sized buildings, its only a five to 10 minute walk from the Burj Khalifa and the Dubai Mall. Great location. All the staff we came into contact with were always polite, attentive and helpful. They seemed to enjoy working there as a good team and that obviously reflects on guests. We arrived and departed at awkward times but Robert checked us in and was very helpful. He also arranged for us to have hotel vehicle to take us on a sightseeing trip of Dubai and our driver Imitaz was very considerate and pleasant. Only regret our visit was short and would automatically stay there if we went to Dubai again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GB H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan V, General Manager at Manzil Downtown, responded to this review, October 18, 2012
Dear GandBUk,
Thank you for taking the time to share your comments. I am pleased to hear that you enjoyed your short stay so much and will proudly pass on your praise to Robert, Imtiaz and the rest of the team.
We do hope that we will have the pleasure of welcoming you back for a longer visit in the near future.
Kind regards,
Stefan Viard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Manzil Downtown

Property: Manzil Downtown
Address: Mohamed Bin Rashid Boulevard | The Old Town, Downtown Dubai, Dubai 114822, United Arab Emirates (Formerly Al Manzil Hotel)
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Dubai
#24 Luxury Hotel in Dubai
#25 Romantic Hotel in Dubai
#40 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Manzil Downtown 4*
Number of rooms: 197
Official Description (provided by the hotel):
Manzil Downtown is an upscale boutique hotel with a contemporary Arabesque design offering engaging service based on Arabic hospitality. Centrally located on Mohammed Bin Rashid Boulevard, the gourmet dining district of downtown Dubai, Manzil Downtown is within walking distance of The Dubai Mall and Burj Khalifa. The hotel provides a stylised hub for today's social explorers, energised by being at the heart of things, combined with a unique and efficient meeting space for business guests looking to make an impression. Technology is embraced throughout the hotel to facilitate the efficiency, convenience and opportunities demanded by an active, modern life. Please note that all rooms are non-smoking. ... more   less 
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Also Known As:
Al Manzil Dubai
Al Manzil Hotel Dubai
Hotel Al Manzil

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