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Reviewed December 11, 2013

My experience at Vida Hotel

I stayed at Vida Hotel 2 weeks ago and it was an unforgettable experience. I remember I came from Abu Dhabi at the midnight without any reservation booked and I asked for a room but they told me the hotel is fully booked. Because I was tired they offered to help me to find a room to another hotel nearby. I was impressed by the design of the hotel and by the staff so on the second day instead to extend at that hotel I made reservation at Vida and I came back there. They allocate for me a nice room with a very big balcony on the 3th floor.
The hotel is located in downtown dubai at 10 mins walking distance from dubai mall and burj khalifa. Very good location.
The only thing that I dislike there was the open bathroom in the room and the tv is too complicated..to use.
The staff and the service was excellent, especially the front office.
The people that I want to thank you for all the help are Robert and Adnana, they helped in that night to find a room to sleep and took care for the next reservation and alla at the restaurant, very friendly and nice.
I will definitely come back and recommend this hotel.

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Adelzaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan V, General Manager at Vida Downtown, responded to this reviewResponded December 19, 2013

Dear Adelzaid,

thank you very much for your great review on Tripadvsior. I am glad that you liked the hotel design and even more important my team members. Please be informed that we have added a little movie to guide you through our interactive Tv System. I hope you will find this as a little help and fun.
We are looking forward welcoming you back soon in Vida Downtown,
Warm regards
Stefan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

All ok hotel is good placement good but staff not getting a good rating. Try hard but not organised and seemed not to be paying attention.
Arrived late and there was lots of confusion around check in.
Otherwise great hotel. Staff just need more attention. Room was good clean and bright, shower good, tv system pretty good too.
Liked free Wifi. Restaurant above normal standards.

Stayed: December 2013, traveled on business
2  Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan V, General Manager at Vida Downtown, responded to this reviewResponded December 18, 2013

Dear Mark W,

thank you very much for the time taken to post your review on Tripadvsior. I am pleased to read that you liked our hotel though i am concerned about your comment about my team. Rest assured that your comment has been shared with the team and refresher trainings have been provided.
Best regards
Stefan

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Reviewed December 10, 2013

The location is just a few minutes walk from Dubai Mall and Burj khalifa. Nice and cozy rooms and good value for money. Definitely would recommend for short stays either for business or leisure. But for the same value I would recommend El Manzel Hotel which is under the same management chain

  • Stayed: November 2013, traveled on business
    • Value
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1  Thank Jobbo42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Vida Downtown, responded to this reviewResponded December 23, 2013

Hi Jobbo42,

Thanks for the note regarding your recent stay, we were pleased to hear that you enjoyed your stay and look forward to welcoming you back on your next visit to Dubai.

Best wishes,

Daniel Kingston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

This is my 1ST review and I'm writing this from my VIDA room, I always read and travel around but with VIDA, I felt the difference. I visit Dubai every month for business and I always like to stay around Downtown Dubai. I like the theme of the hotel, main color is white so my day always shiny while most of the hotels around are using dark theme. the stuff always smile and happy and that reflect on me and made my day. Unique check-in, you sit and the checking-in stuff come to you with IPad and Visa machine. And the way of how they talk you feel they are your friends. Also whom doing the check-in, carried my bags to my room, where you will find this around!!!
What ever you want for in-room dinning or any other service such as rent a car or carry bags etc.. is through the TV system!! and this system is another story and definitely is a new experience. Even you can do it through your laptop or mobile phone when using their network.
sure the location is great in Downtown.
What I'm looking for and which I didn't find is: Nespresso machine is not in all rooms ( I hate Nescafe ), shuttle bus service to malls and membership club or a special system for always returning customer.
With VIDA hotel you will feel the difference, you will feel the meaning of hospitality.

Room Tip: Go for higher floors, so you are away from sport cars noise.
  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shadi_Musalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Vida Downtown, responded to this reviewResponded December 23, 2013

Hi Shadi_Musalli,

Thanks for the great review, we were delighted to hear that you are now a convert to the Vida Lifestyle and that all the team took great care of you.

We also appreciated your additional comments, in regards to the Nespresso machines, we do have these available in specific room types, please just let us know before your next stay so that we can organise this for you. We also provide complimentary shuttles to Dubai Mall as well as other points of interest, the shuttle can be picked up at the main entrance of the hotel.

Thanks again for your review and we look forward to welcoming you back on your next visit to Dubai.

Best wishes,

Daniel Kingston

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Reviewed December 6, 2013

really nice hotel, modern, arty, clean and spacious, but the staff were rude, disinterested, did not welcome me. my company was hosting an event there and spending a lot of money but the staff at reception did not welcome me, messed around with my check-in and generally were not taught how to welcome guests checking in. if you can put that aside they hotel is very good. food in the restaurant was great and also room service. just a shame its let down by the reception staff. There was also building work going on under or outside and a lot of banging going on most of the time.

  • Stayed: October 2013, traveled on business
    • Value
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6  Thank travelwellallthetime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, Manager at Vida Downtown, responded to this reviewResponded December 8, 2013

Hello travelwellallthetime,

Thank you for your review, please accept my sincere apologies for the attitude you encountered, this is certainly not the level of service that we set out to provide and I would certainly welcome the opportunity to discuss this further, if you could please contact me on dkingston@vida-hotels.com.

We receive many positive comments about our staff, so it is disappointing to hear such feedback, however please rest assured that your review has been shared with the team and we will address.

I look forward to speaking with you and having the opportunity to welcome you back to Vida Downtown on your next visit to Dubai.

Kind regards,

Daniel Kingston

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