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“Disappointing Front Desk” 3 of 5 bubbles
Review of Vida Downtown Dubai

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Vida Downtown Dubai
Ranked #28 of 544 Hotels in Dubai
Certificate of Excellence
Cairo, Egypt
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Disappointing Front Desk”
3 of 5 bubbles Reviewed May 15, 2012

Good hotel for business and liesure , excellent location in Down Town Dubai.

I liked the the public areas and room modern design.

Front Desk totally unprofessional , booked Pool View Room through Booking.com , they check me in back view room after waiting for an hour due to the usual "room is not ready" phrase.

I accepted the situation as I was too tired & busy to change the room, I mentioned the rate issue during check out but no actions were taken and I was offered discount on my next visit as well as very cold attitude from the team. It was suppose to be handled with care nothing more nothing less, I don't think it is fair to pay for something and do not get it.

  • Stayed May 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Ashraf2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnAritho, General Manager at Vida Downtown Dubai, responded to this review, May 30, 2012
Dear Guest - Mr El Nahas,

Firstly thank you very much for shaing your feedback regarding your stay.

I must deeply apologize for the mishap with the Front Desk in not getting you the right room.

We have instructed our Front Office Manager to refund the amount for the difference between the room that you had booked and the room that you stayed in.

I know this does not compensate the anxiety that this mistake caused but I hope that you shall be understanding and give us a second chance in teh near future.

I look forward to meeting you personally when you do come back again hopefully.

My Best Regards

John Aritho

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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  • Portuguese first
  • Russian first
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English first
Asia
Level Contributor
106 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed May 14, 2012

First off all It was very difficult to make the booking as my emails were not answered at all. After going through the live chat on their webpage I finalky managed to book. Arrival was disappointing as nobody cares about arriving guests. Check in was very slow although the lady was very friendly. Room was stylish but the bathroom is not practical at all. No door to close and if you take a showwr the whole water goes in the room. Amenities are good. Breakdast and dinner were very good and food and service was great. Be careful on your checkout that you are given your discount as in my case they forgot it and had to discuss with them. Be aware that they block the amount on your credit card for two weeks and they only tell you at check out. Change money outside as their rate is bad. I would return to have a meal there but not for a stay.

  • Stayed May 2012
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Frequent T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnAritho, General Manager at Vida Downtown Dubai, responded to this review, May 30, 2012
Dear Guest - 'Frequesnt T',

I do thank you for taking the time to share some of your feedback regarding your booking and stay.

I must apologize for the mishaps that you had at booking, the Check In, Check Out and the shower.

It is really terrible that your stay was not as expected and I do hope that you shall accept my apologies for this.

I can assure you that we shall work in these issues to ensure that they are not repeated in the future.

Our Best Regards

John Aritho

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 14, 2012

i staid in qamardeen hotel for 4 nights
location : was centrally located just walking distance to the malls and the dancing fountain( there was constructions in the roads but still good location .

check inn : I can just say that it was very fast & easy check inn the employers was very helpful even when i request to change the room to get one double bed instead of twin beds.

Room : the room space was nice and comfortable , clean and quite .

cleaning : housekeeping was changing my sheets twice a day and i was wandering from that luxury service even in 5 stars hotel they don't change the sheets twice a day .

Parking : valet parking service is available on site but you can park your car by your self it's more helpful as the elevator takes you directly from the parking to your room floor

Breakfast : Breakfast was poor but i was nice ,

finally i can just say that qamardeen hotel is one of the best hotels in dubai from the location and the helpful staff ,

Thanks for qamardeen hotel management for the nice time i spent in there accommodation

Walid k . Tawadros

  • Stayed May 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank walidkamal2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnAritho, General Manager at Vida Downtown Dubai, responded to this review, May 30, 2012
Mr Walid Kamal,

We do thank you for staying with us and getting the time to do such a thorough review of the Hotel noting the different aspects of the Hotel and services offered.

We have noted your comment on breakfast and I can assure you we will look at ways of improving this.

I do hope that you will stay with us when in Dubai next again.

Best Regards

John Aritho

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ras Tannura, Ash Sharqiyah, Saudi Arabia
1 review
4 of 5 bubbles Reviewed May 13, 2012

a top notch hotel in every aspect exept the food unfortunately. everything was excellent: the room, the facilites, the free wifi & most importantly: the staff. i've never been to a hotel that made me feel so welcomed. thank you staff. the only downside to my visit was the food, it just wasnt that good, especially when you look at everything else you'd think the food would be great. but im afraid thats not the case. the cooking wasnt that good "it wasnt bad really but it just wasnt on the same level with everything else" & the food didn't taste so fresh or at least of the best that you would buy for yourself. but other than that everything was splendid. and a BIG THANK YOU goes to the staff. your great guys.

  • Stayed May 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HomerElYami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 12, 2012

On arrival the staff was friendly & helpful. The Rooms are very cleaned & very spacious. We love the fact they put little chocolates on our bed every day. Swimming is very nice & the lifeguards are very helpful.
Overall experience is excellent

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SV60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnAritho, General Manager at Vida Downtown Dubai, responded to this review, May 30, 2012
Dear Guest - 'SV60',

Thank you for your prescise description of your stay and your appreciation of the small things like the chocolat dates in the evenings.

We look forward to your next visit.

Best Regards

John Aritho

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Level Contributor
87 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed May 8, 2012 via mobile

Our room was great, plenty of space, comfy bed and superb bathroom. We walked to the Mall / Fountain / Burj Khalifi. Took a taxi to Burj Al Arab and used the Metro to go down to the Creek and then over to Marina. It's not on the beach, but the location suited us just fine. Staff friendly, nice little Pool / Gym etc.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank radiostu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnAritho, General Manager at Vida Downtown Dubai, responded to this review, May 30, 2012
Dear Guest - 'Radiostu',

Thank you for taking the time to share your thoughts on your stay at Qamardeen.

We do hope to see you back one of these days when you are in Dubai again.

Best Regards

John Aritho

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 7, 2012 via mobile

Wow wow wow! What great service. A true five star experience with an excellent location and true Arabian ambience. A literal walk to the grandeur Dubai Mall and the very popular Burj Khalifa building. The friendliest staff and tasty food. A true home away from home. I recommend every South African to stay here when in Dubai. There is even a South African themed restaurant where you can order items such as Jou Ma SE Curry. A special mention to Mr Ismael. Mr Mohammed, Ms Deepti, Ms Faith, Mr Blackwell and Mr John A, the best General Manager in Dubai.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NtsakoBaloyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnAritho, General Manager at Vida Downtown Dubai, responded to this review, May 30, 2012
Mr Baloyi,

Thank you very much for your glowing review on your stay at Qamardeen.

The entire team is extremely humbled by your kind words and recommendations and I can assure you that this will go a long way in encouraging the team to do even better.

We do hope that we shall see you in the near future for another wonderful stay.

Our Best Regards to you and your wonderful wife.

John Aritho

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vida Downtown Dubai

Property: Vida Downtown Dubai
Address: Mohammed Bin Rashid Boulevard, The Old Town | Downtown Dubai, Dubai 114788, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Dubai
#26 Family Hotel in Dubai
#28 Luxury Hotel in Dubai
#46 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Vida Downtown Dubai 4*
Number of rooms: 156
Official Description (provided by the hotel):
Vida Downtown Dubai (previously Qamardeen Hotel) takes shape as six floors of fresh, urban styling with bright, airy private and public spaces. Sitting in the Old Town precinct of Dubai just a short walk from Burj Khalifa, eclectic souks, The Dubai Mall and The Dubai Fountain, and a short drive from, The Dubai International Financial Centre, the airport and beaches. This is, literally, the place to be. Please note that all rooms are non-smoking. ... more   less 
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Also Known As:
Qamardeen Hotel Dubai

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