We have stayed in this hotel a number of times in the past while transitting through Dubai airport. This time we were travelling through the new terminal 3. The terminal does not live up to all the hype. The inbound flight parked at a terminal 1 gate, involving a long walk into terminal 3 to get though the security. The outbound was also from terminal 1, involving a long walk back!
We found the sign for the hotel (east wing) in teminal 3. There was also a sign to hotel (west wing). The east wing reception was not very efficient, with a trainee on duty, alone. After about 20 minutes queueing we completed the registration process and were given a room in the west wing. That involved a further 5-10 minute walk.
Having stayed in the 'old' hotel in terminal 1 previously I had some expectations. These are definitely not met in the new hotel. Despite being advertised as a luxury hotel the room is really little more than a good budget hotel room, at luxury prices.
I know that the terminal and the hotel are new but the hotel is not yet ready for use. There was complementary water in the room, but the tea making facility was missing.
If you have an option, try to get your room in the terminal 1 hotel, the rooms are significantly better in quality, value, etc.
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