An elderley couple arrived from Geneva at midnight with a written prepaid confirmation of funds paid in full for their stopover in Dubai before they continued their journey, and were denied access to their room by reception as they said the accommodation had not been prepaid. What is the world coming to when old people are left in transit for 10 hours because someone never did their job correctly ! ! ! Of course the check in personel now have no recollection of this incident at all and no one wants to take the blame. When I called earlier I asked to be transferred to a manager but got cut off in the process. I am a travel agent and I will never ever recommend any one to stay with this hotel again
The staff pretend not to know what is going on.
shocking ! ! !
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