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“Nice Hotel”

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BurJuman Arjaan by Rotana - Dubai
Ranked #83 of 547 Hotels in Dubai
Certificate of Excellence
Dubai, United Arab Emirates
Level 4 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice Hotel”
Reviewed April 6, 2014

This is a nice hotel, we got upgraded straight away upon check in. The staff were exceptional as I had difficulties with my mastercard and they were very obliging. The hotel is located in the older part of Dubai and is near the Karama market where you will get very good knock off purses, wallets and everything else imaginable, just make sure you are firm and go half the price the initially say, walk out of the shop if they don't agree, they won't be long calling you back.

The hotel room is very large and extremely comfortable. The pool gets the sun in the morning and because of the tall building beside the hotel the pool is in the shade around 11.30. Also the pool is quiet small.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eoin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, April 9, 2014
Dear Guest,

I would like to take this opportunity to thank you for choosing our hotel during your visit to Dubai and also for sending us your feedback about the hotel and facilities.

We are extremely glad to know that you have enjoyed your stay with us and that the rooms were comfortable to you as well as the location of the hotel which was you mentioned that we were convenient being close to Karama market.

Also, we thank you for the great comment about our colleagues and we definitely be shared with our team.

Once again thank you for staying at BurJuman Arjaan by Rotana and we are looking forward to welcoming you back I near future.


Best Regards,

Chantel Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
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UK
Level 4 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 1, 2014

I stayed for seven night in the Arjaan Burjuman apartments by Rotana in March 2014. I normally prefer somewhere like the Financial area for the Metro access and the sights that are on the doorstep but due to very late booking I had a look elsewhere in Dubai.

The Burjuman Arjaan caught my eye being close to two Metro stations (Burjuman and Al Karama) and close to shops and supermarkets but the room sizes and prices sealed the deal especially as the price on some travel sites dropped by 20% in the latter days although whether this is standard policy I don't know. Given it's not everyone's first choice location in Dubai there may be incentives to give attractive prices. The hotel did email some good upgrade deals but Ireally didn't need the extra space.

The Burjuman area is not the first choice for Dubai holidays not being near the skyscrapers, large shopping malls or the beach. It borders the left bank of the creek and to most using the Metro it's that place where it comes out into the surface before travelling on to the towers of the financial district and beyond. The area visible from the main road seems mainly apartments, restaurant and shops and does not seem unsafe or that downmarket but just doesn't have any of Dubai's attractions locally.

The hotel building itself is quite anonymous despite being reasonably tall is dwarfed by the adjacent Burjuman Tower office block and is set back at the rear of the Burjuman shopping mall. The taxi driver who took me there had a little difficulty until I showed him the map and address. The access to the hotel entrance is around the side down an anonymous looking access road and although there is a pedestrian access through the shopping centre both are not that well signposted. The nearest metro station is Bujuman which is less than five minutes walk from the hotel. This Metro although now renamed 'Burjuman' was called 'Khalid Bin Al Whaleed' and some maps still show it as such.

The hotel lobby was wide but not very deep but immaculately clean and presented, the check-in was quick and painless and conducted by someone who actually seemed happy you were staying in their hotel which is often not the case with hotels in Dubai. The lift / elevator was reasonably quick helped by not having to reach a double figure floor and I wouldn't use this one again until checkout due to the alternative access.

The 'Classic' apartment as stated was large and comfortably big enough for a couple. A Combined kitchenette and living area connected either directly to the bedroom or via the bathroom and all were very clean and well presented. The Kitchenette had a washer dryer, fridge, separate freezer, microwave but no oven. A few utensils were provided but no doubt more could have been supplied if asked for. There was also a smallish glass topped dining table in the kitchen area with four chairs.
The living area was comfortable with large curved sofa and separate leather chair. A reasonably large Sony LCD TV sat on a large chest of drawers although suffered like most by having a poor feed and many channels were fuzzy but this seems to be the case in nearly all hotels. Some English speaking channels but limited to News and some reasonably modern films on the OSN channels. The Bedroom was well set out with another smaller TV set on drawers in full view of the bed and also had large wardrobes to one side. The double bed was very comfortable and the bedroom had a separate air-con system to the living area which in my case did seem to work well and had variable speed to quiet things down at night.
The living area and bedroom were fronted by a continuous floor to ceiling curved window (no balcony) which although large in area unfortunately took in the view of the adjacent Burjuman tower office block which also meant that when you walked in in the evening the first thing was to completely shut the curtains when you kick off your 'shoes' as not to offend the late workers in the offices.To be fair though I did look like many apartments would have a clear view. The traffic noise is minimal but like many places in Dubai the loudspeaker prayers from the local mosque can be quite noticeable at some very early hours.

Being an apartment I didn't try the hotel restaurant preferring to eat out and there a quite few restaurants lining the opposite side of the road ranging from fast food (Pizza hut and KFC) to more local specialities. For those wanting food or apartment supplies to bring back there is a 'Spinneys' supermarket five minutes walk away and a compact mall almost adjacent selling more affordable clothes and accessories. The Burjuman Mall itself is connected to the hotel block but is mainly high end shops which always seemed to have few customers. The Burjuman Mall is also an exit from the hotel via the third floor so you can avoid exiting via the remote lobby entrance although no signposting tells you how to get out of the mall and the same when entering the Mall nothing much points you towards the Arjaan entrance which is itself is not distinctive. The Burjuman apartments did have reasonable gym and a swimming pool on the fourth floor which although of a decent size did not get much sun due to the height of the buildings overlooking them.

So would I stay at the Burjuman Arjaan again? Well it would be on my list to look for. It may not appeal to tourists wanting to step out in the shadows of the Skyscrapers or the Burj Khalifa but the nearby Metro is cheap and only a few stops from the attractions. The area is safe and has amenities nearby and provided the price reflects that it may not be in the glitzy areas of Dubai would be recommended.

Hotel pros and Cons

Cons:

A little off the main tourist or Business areas

Chargeable Wi-Fi (my pet hate) and weak signal

Some external noise

Pros:

Large apartment and well kept and serviced

Near to Metro stations

Staff that seemed happy for you to be there

Reasonable late deal on the price

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThePlodder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, April 9, 2014
Dear Guest,

I would like to take this opportunity to thank you for your choosing BurJuman Arjaan during your 7 nights visit to Dubai.

We are extremely delighted to know that you have enjoyed your stay with us and also for writing us your extensive and constructive feedback about our services and facilities, which will be very informative for the future guests which are planning to visit to our hotel.

Your positive comments about your stay with us will definitely be shared with our colleagues as these go a long way in motivating our entire team.

Once again thank you for staying at BurJuman Arjaan by Rotana and we are looking forward to welcoming you back not too distant future.


Best Regards,


Chantel Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 27, 2014

We stayed in this hotel for 3 nights . I was not very impressed by this hotel . It was apartment style hotel living room was huge with a kitchen . They gave us a king bed instead of two single beds . There was light in the room air conditioning was not very good . The bathroom was average .and worst of all burgman mall was very quite because there was renovation going on so lot of stores very closed . It wasn't worth the money we paid .

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Talpurun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, Front Office Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, March 30, 2014
Dear Guest,

I would like to take this opportunity to thank you for choosing our hotel during your visit to Dubai and also for sending us your feedback about the hotel and facilities.

We deeply regret that our services and facilities were not up to your expectations and that the air condition was not operating properly in the suite.

We would like to inform you that all our suites are having King Size beds except for the Deluxe Suites which have Twin Beds, we recommend you to book this specific room type if you are looking for Twin Beds in the future.

Kindly be informed that the Renovated mall will be opening this summer with new facilities and services that meets all guests expectations.

We look forward to welcoming you back in our hotel.


Thank You,

Assaad Moussa
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 27, 2014

I have stayed here 2 times before and decided to stay here again for my honeymoon (well, on the way back from mauritius), there were a number of problems:

- I requested a high room and was given a low room and was disturbed during the night by people using the pool below
- disturbed in the morning by noise coming from the shopping mall/ exhibition area
- slipped on water from the floor as the window was left open by someone the night before, we did not leave the window open
- Even though it was my honeymoon, I was not given anything "special" or "extra" dispite staying here 2 times before
- house keeping did not replace face towels
- the iron was broken
- the kettle did not work properly

I do not think I will be returning to this hotel. Very dissatisfied and has gone downhill.

Room Tip: Ask for a high room otherwise you will have a sleepless night like I did!
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amira123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, Front Office Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, March 30, 2014
Dear Guest,

I would like to take this opportunity to thank you for choosing our hotel during your visit to Dubai and also for writing to us your valuable feedback about our services and facilities.

We deeply regret the inconvenience that took place during your visit to our hotel especially the noise, we are currently checking what was the reason for that noise in order to ensure that it does not occur again in the future.

We would like to congratulate you on your honeymoon anniversary and would like to wish you all happiness. Kindly be informed that we have special arrangements for the guests celebrating special occasions and we feel delighted if we receive such information and as a team, we all work together to ensure that our guests will have the best memories for such occasions. Kindly let me know if you informed any of our team members about your anniversary celebration. I would like also to personally arrange all your future bookings if you wish to stay with us again in the future.

Please contact me on assaad.moussa@rotana.com and i will be more than happy to do the needful and i assure you that future visits will be memorable ones.

Looking forward to welcoming you back in Burjuman Arjaan by Rotana.


Thank You,

Assaad Moussa
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 5 Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed March 26, 2014

I have mixed feelings about this hotel. The rooms are huge, in fact the "living area" is perhaps too large and could have been used to provide a larger bedroom. The rooms and hotel generally are 'hospital grade' clean. The gym was ok, but it doesn't make sense for this hotel not to have a contract with Fitness First, which is just below the hotel gym. I would recommend this hotel for business trips and it's location next to excellent conference facilities in the tower next door is very handy. For a hotel of this standard the breakfast let a lot to be desired. If you were in Dubai for anything other than business (God knows why), then you'd be better off down at the beach.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alby_Mangles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, Front Office Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, March 30, 2014
Dear Guest,

We would like to take this opportunity to thank you for choosing our hotel during your visit to Dubai and also for writing to us your feedback about our hotel and its facilities.

We are extremely delighted to know that the suite size was up to your expectations, and that the location is convenient to business people who are visiting Dubai.

We have noted also your comments as well with regards to the gym, and we would like to inform you that earlier we had a contract with Fitness First but to ensure that our guests are receiving our personalized service and to have the privacy, we decided to assign them a separate gym where they feel that Rotana team is taking care of them and are receiving our direct attention.
We have noted your valuable comment about our breakfast, kindly rest assure that our chef is always keen to look into enriching the buffet by adding different items and he is always considering the different tastes and tries to accommodate accordingly.

We look forward to welcoming you back in our hotel.


Thank You,

Assaad Moussa
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama, Bahrain
Level 4 Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 23, 2014 via mobile

We really enjoyed our stay in this hotel. Rooms are basically apartments, very clean, well maintained. The area is quiet still in downtown dubai with easy access to the metro. The hotel doesn't have a pub but there is plenty around. Great choice and friendly staff!

Stayed March 2014, traveled on business
Helpful?
Thank Bridget S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, Front Office Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, March 30, 2014
Dear Guest,

We would like to take this opportunity to thank you for choosing our hotel during your visit to Dubai and also for writing us your valuable feedback about our services and facilities.

We are extremely glad to know that you have enjoyed your stay with us and that the rooms were convenient to you as well as the location of the hotel which was convenient being close to the metro station.

We thank you for mentioning the great comment about our colleagues and we passed your comment to them.

We look forward to welcoming you back in our hotel.


Thank You,

Assaad Moussa
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limassol, Cyprus
1 review
Reviewed March 13, 2014

ohh lala..! we have been advised that Rotana group is very good but in my opinion was an excellent choice booking BurJuman Arjan in Dubai.the place is very good,only 3 minutes walking for metro station,the staff there very helpfull and smiling all the time and ready to help you and advise what adventures or facilities you can came across in Dubai.Also they are booking for you nice trips.Is connected to Burjuman center mall and you have access through elevators in it.Very nice gym with programs and swimming pool.You have in-door breakfast and as for the price it fully worth it. Very big rooms,excellent service,good location and a lot of facilities to do and the with all these things the price is too low of what you get. High recommended for good location and luxurey staying.

Room Tip: cheap and luxury. View of Persian Gulf
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gdor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, Front Office Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, March 16, 2014
Dear Guest,

I would like to take this opportunity to thank you for choosing our hotel during your visit to Dubai.

We are extremely delighted to know that you have enjoyed your stay with us and the location of the hotel close to the metro as well as to the shopping mall was convenient to you as well as the size of the room and the recreation facilities.

We are also delighted to know that our colleagues were up to your expectations and we have passed to them your comments.

We look forward to welcoming you back in our hotel.

Thank You

Assaad Moussa
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BurJuman Arjaan by Rotana - Dubai

Property: BurJuman Arjaan by Rotana - Dubai
Address: Trade Centre R/a | Crossing Khalid bin Al Waleed Street, Dubai 111397, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#76 Luxury Hotel in Dubai
#78 Romantic Hotel in Dubai
#85 Business Hotel in Dubai
#90 Family Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — BurJuman Arjaan by Rotana - Dubai 4*
Number of rooms: 148
Official Description (provided by the hotel):
BurJuman Arjaan by Rotana - Dubai has 148 suites that offers classically elegant furnishings, luxury bedding and pampering bath amenities. Rooms are appointed in timeless yet modern decor with such luxurious provisions. Windows open to dazzling views of Dubai city and shoreline. Guests can enjoy meals in the comforts of their rooms with 24 hour room service. Guests can also enjoy all-day dining at The Gallery Restaurant that offers guests a choice of unique international flavours. In addition, there are endless choices of restaurants and cafes within the Burjuman Mall. Available: Swimming pool, Gym, Room Service, All-day dining restaurant, Valet Parking. With charge: High Speed Internet. ... more   less 
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Also Known As:
Burjuman Arjaan By Rotana - Dubai Hotel Dubai
Burjuman Arjaan Dubai
Burjuman Arjaan Hotel Dubai

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