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“THE BEST (Almost)”

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BurJuman Arjaan by Rotana - Dubai
Ranked #95 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed February 8, 2014

If you are looking for a mini (read huge) apartment space like hotel. Look no further. I have stayed more than 20 times at this property. Few complaints with the new staff then hired post Nov 2013, but nothing major that cannot be overlooked. The best selling point is the space and the access to mall. Maintenance Staff and House keeping staff is very helpful and so is the concierge. Breakfast could be a better variety and so could in-room dinning. But i always make it up for by going to the mall, where there are more than 20 options to choose from. I would recommend this place for families with small children.

  • Stayed: November 2013, traveled with family
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1  Thank Tanujrastogi84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded February 11, 2014

Dear Guest,

Thank you for taking the time to share your wonderful experience during your stay at Burjuman Arjaan by Rotana.

The hotel as you have pointed out in an excellent location attached to a large shopping mall and where more than 20 options to choose from.

We have shared all your lovely comments to the Engineering, Housekeeping and Concierge team in the hotel, so that they area aware that they have been appreciated by our guest.

We wish you safe travel on your onward journey, and hope next time you visit Dubai you will stay with us again!


Best Regards,


Chantel Moore
General Manager

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554 - 560 of 876 reviews

Reviewed February 3, 2014

Staff friendly, clean tidy rooms, with a nice view of the city.
Breakfast excellent varieties ,rooms complete features, safety deposit box, tea making facilities and huge room for me and my husband, closer to the city. We will be back soon !

  • Stayed: April 2013, traveled as a couple
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Thank Lliana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded February 10, 2014

Dear Guest,

Thank you for taking the time to share your wonderful experience during your stay at Burjuman Arjaan by Rotana.

We are pleased to know that you have enjoyed your stay with us. We are constantly striving to achieve the highest standards of service whatever the circumstances are, so it is always very rewarding for us to know Burjuman Arjaan by Rotana, Dubai has met your expectations.

We do hope to have the pleasure of welcoming you back to our hotel sometime in the near future.


Best Regards,

Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

Stayed twice in this super amazing place, loved everything things over there, great rooms, spacious, great staff, love the room decoration, attention to the details was phenomena, breathtaking view from ceiling to floor window, room amenities 5 star, kitchen was great, we stayed 10 days over there although the original plan was 5 days, valet parking was on time, and great service. great breakfast, access to Burjuman Shopping center is another great plus. Kids had such great time in the hotel. balcony was great.
Although we live far from Dubai, but anytime we plan to go back i dont think any place else than Rotana.

Room Tip: Delux Suite have extra bathroom and Very big kitchen, you can party on the huge balcony. Higher floo...
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  • Stayed: May 2013, traveled with family
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Thank VAM74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded February 10, 2014

Dear Guest,

We were delighted to receive the wonderful comments about your stay at BurJuman Arjaan by Rotana.

Thank you for sharing your positive feedback about our hotel, kitchen amenities and spacious room. I was pleased to know that you are return guest and our level of servise on each of your stay met your expectation.

Your comments have been shared with our team, so that they are aware of their contribution to your happy stay with us.

We look forward to welcoming you back on your next visit and we wish you a pleasant onward journey.


Best regards,

Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

This was our third time in this Hotel and the standards are still so high. It is in fact an Aparthotel, as the rooms are suites with small Kitchenette. The rooms are spacious and very well designed. Apart from the usual fridge, cooker and Microwave, the Kitchenette has got freezer and washing-drying machine. Everything works well and if there is any problem they come to solve it immediately. Internet connection is good and fast. Bathroom is large and well provided. All the rooms are well soundproof, so one can sleep well in spite of being in a very busy street. The hotel is located in a very nice shopping mall, which is being extended and will have cinemas and all kind of entertainment very soon. There is Metro station at the end of the Shopping Mall with the two lines, red and green, so one can move around in Dubai very fast without needing a taxi, which is difficult to get in that area. It is also near enough the Creek, so one can have a nice walk to that arae in the evenings. There is a supermarket around 100 metres from the hotel with all necessary supplies. Overall is the perfect place to stay in Dubai for business, family and romance trips. It is far from beach areas, so this is not a Hotel for sunbathing holidays. The price is a little high, but all the Hotels in Dubai have become more expensive lately, so it is in the line of the quality offered. The staff is very attentive, fast and welcoming.

Room Tip: Rooms to the back side street are usually nicer. In spite of being soundproof there us a light hummi...
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  • Stayed: January 2014, traveled on business
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Thank MARTHA91256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded January 26, 2014

Dear Guest,

Thank you for taking the time to share your positive experience at our hotel with us. Guest feedback is very important to us to ensure we are meeting your expectations.

I was pleased to note that you are a return guests and that our level of service on each of your stays has been a good experience.

Our rooms are very spacious and have modern furniture and amenities.

We look forward to welcoming you back to our hotel on your next visit.
Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

Stayed for one night with my family and the service levels were a disaster....Arrived at 04:00pm and had to wait for more than 30 minutes to check in with a long queue and one receptionist...Upon reaching my room I had to call Housekeeping to re-stock complimentary tea & coffee facilities...and guess what....had to call 3 times and waited for more than 2 hours till I lost hope ! A manager called back from the front office claiming that the house keeping are searching for tea bags and can't find any !!!
Moreover....I called evening to clean my room (evening cleaning) and was advised that I am not eligible to get my room cleaned as I have checked in today morning & while I will be checking next day I am also not eligible to get my room cleaned !!!! Check out took also ages and had to wait for another 45 minutes to finish.
Bottom Line : Terrible service which is not at all the usual level of any ROTANA property. Though I'm a rotana rewards member (loyalty program membership) and have stayed at all Rotana's across UAE I have never ever encountered such a lousy poor service. I will never come or recommend this hotel to anyone...To add don't even think to complain as your complains simply get ignored and no one gets back to you. If any of Rotana Management reads my post I wish to be contacted by email on ayyadfawzi@yahoo.com. I shall provide more feedback in the guest satisfaction survey shortly directly to the hotel management.

  • Stayed: January 2014, traveled with family
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Thank Fawzi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, Front Office Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded January 19, 2014

Dear Mr.Fawzi,

I would like to take this opportunity to thank you for choosing our hotel during your visit to Dubai and also for giving us your valuable feedback on Trip Advisor which is very important to us and helps us improve our services and facilities.

We deeply regret what happened with you during your last visit and we are currently investigating all the points mentioned in order to rectify the issues and ensure such things do not happen again in the future.

Mr.Fawzi, kindly be informed that we are always keen to provide the highest levels of satisfaction to our guests and we strive to meet their expectations at all times. We kindly request you to spare us a chance and stay with us again in the future, and i will ensure your stays will be memorable ones. I sent you an email to the email you have provided us and i mentioned my contact details, Kindly contact me directly in order to arrange for your next visit.

Once again, our sincere apologies and we are looking forward to welcoming you back in our hotel.

Until then, kindest regards

Assaad Moussa
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

We had the privilege (family of 4) to stay here just for 1 day and we all wished we could stay here longer. The hotel has apartment like suite rooms with a kitchenete and a small laundry too. They also have a heated swimming pool which we sadly did not get time to use and is well connected with Metro and has a mall interconnected to the hotel.

Room Tip: Classic suites for a family
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  • Stayed: January 2014, traveled with family
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Thank ManojMPune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded January 14, 2014

Dear Guest,

Thank you for taking the time to share your wonderful experience during your stay with your family at Burjuman Arjaan by Rotana.

The hotel as you have pointed out an excellent place to stay with complete kitchen amenities and attached to shopping mall and the Metro. We do appreciate your feedback and we take pride on having above factor for the convenience of our guest.

We look forward to welcoming you back for a longer stay to our hotel on your next visit to Dubai.


Best Regards,

Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

My family (wife & two kids - 10 & 14) enjoyed a relaxing 5 nights at the BurJuman over the new years holiday. The hotel is very clean and offers very nice suite/apartment like accomodations with small kitchenette (microwave, stove, sink, dinnerware, dining area) and a small laundry machine.

The price for the hotel was also extremely reasonable when considering its Dubai. Although the room was advertised as accomodating 2 adults and 2 children, there was only one bedroom with king bed and a sofa (which my kids didn't mind sleeping on - fortunately).

The hotel is connected to the BurJuman mall which is great (even with half of the mall closed for renovation still plenty to see and shop). The BurJuman metro stop is also just a few minutes walk outside as well which connects you with pretty much all of Dubai.

The hotel has a nice shallow heated outdoor pool for hotel guests which was never busy (although it was "cool" in Dubai ~70's fahrenheit during our stay). Staff were friendly and easy to communicate with in English.

Very happy to have picked this hotel. The only downside is that the hotel rooms don't really offer a view of the famous Dubai high rises (it seems only the penthouse has 360 degree views) and the view from our bedroom was right into trade center offices across the way. other than these minor things, we really enjoyed our stay here.

  • Stayed: December 2013, traveled with family
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Thank CrabSnak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded January 14, 2014

Dear Guest,

We were delighted to receive the wonderful comments about your recent stay at our property.

Thank you for sharing your positive feedback about our hotel, location and kitchen amenities. Our hotel as you have mentioned is in convenient place next to the mall as well as few minutes’ walk and easy access by Metro, by using which you can travel to most of the Dubai's attractions. We recommend in your future booking to try our Premium Suite Panoramic so you could see different views around our Hotel from the suites including of the high-rise part of Dubai.

We look forward to welcoming you back on your next visit and we wish you a pleasant onward journey.


Best regards,
Chantel Moore
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BurJuman Arjaan by Rotana - Dubai

Address: Trade Centre R/a | Crossing Khalid bin Al Waleed Street, Dubai 111397, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#78 Romantic Hotel in Dubai
#85 Business Hotel in Dubai
#86 Luxury Hotel in Dubai
#90 Family Hotel in Dubai
Price Range: $109 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BurJuman Arjaan by Rotana - Dubai 4*
Number of rooms: 148
Official Description (provided by the hotel):
BurJuman Arjaan by Rotana - Dubai has 148 suites that offers classically elegant furnishings, luxury bedding and pampering bath amenities. Rooms are appointed in timeless yet modern decor with such luxurious provisions. Windows open to dazzling views of Dubai city and shoreline. Guests can enjoy meals in the comforts of their rooms with 24 hour room service. Guests can also enjoy all-day dining at The Gallery Restaurant that offers guests a choice of unique international flavours. In addition, there are endless choices of restaurants and cafes within the Burjuman Mall. Available: Swimming pool, Gym, Room Service, All-day dining restaurant, Valet Parking. With charge: High Speed Internet. ... more   less 
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Also Known As:
Burjuman Arjaan By Rotana - Dubai Hotel Dubai
Burjuman Arjaan Dubai
Burjuman Arjaan Hotel Dubai

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