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BurJuman Arjaan by Rotana - Dubai
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Reviews (1,082)
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All reviewsclassic suitemetro stationpremium suiteshopping mallseparate bedroomwashing machinerooms are hugesmall kitchendirect accessdining tablebed roomliving areaapartment hotelexcellent locationconvenient locationfree wifihome away from home
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Reviewed December 9, 2013

Loved the location - close to BurJuman Metro, lots of restaurants, attached to BurJuman Mall. Suite was a good size with a huge balcony. Hotel service was good.
TV had very limited choices, expensive wi-fi, dryer was not great.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank 2Whisper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded December 18, 2013

Dear Guest,

Thank you for your feedback of your recent visit to our hotel.

Guest feedback is very important to us and we have shared your comments with our team.

We will be having complimentary Wi-Fi for all guests in our all day dining from the beginning of January to ensure that guests who wish to use this service during their stay with us will be able to.

We are currently looking at our annual TV Chanel program so we thank you for your comments also in this regard.

We do thank you for your comments and hope to see you again at our property on your next visit to Dubai.

Best regards,
Chantel Mooore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

I don't need to say much, this is a great hotel... The only thing that let's it down unfortunately is the windows are extremely dirty on the outside of the building and seem to be used as target practice for birds :)

Stayed: December 2013, traveled solo
Thank Clarkejjfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded December 9, 2013

Dear Guest,

Thank you for the lovely review of our hotel on Tripadvisor and we are glad you enjoyed your stay with us.

Unfortunately in Dubai we have many windy nights and due to the desert sands, we can get dusty windows from time to time that are cleaned by a window cleaning company on a rotating basis. We hope that this will not deter from trying our hotel again on your next visit.

We wish you a pleasant onward journey and look forward to welcoming you back to Burjuman Arjaan by Rotana on your next visit to Dubai.

Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013 via mobile

I stayed here with my family, the location is central in Bur Dubai, attached to Burjuman shopping mall which is nice, and within a short driving distance to Dubai Mall, the largest mall in Dubai.
The service is great, and the suites are luxurious.
I recommend this hotel.

Stayed: September 2013
Thank khalid606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded December 9, 2013

Dear Guest,

We were pleased to hear that you have enjoyed your stay with us on your recent visit to Dubai.

We were also delighted to see the pictures you have shared with fellow travellers of your room so that they can experience first hand what our suites look like.

We have shared your comments with our team and really appreciate you taking the time to review our property on Tripadvisor.

Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

Hotel was great, the personal was very helpfull and they gave you help with everything. A lot of restaurants near by. I stayed on 22 floor. It was GREAT!!

Clean and big rooms.

THE ONLY AND A BIG MINUS is their internet charge. I stayed on 3 different hotel, every hotel had free internet but in this hotel, they wanted 95 AED each day, its VERY expensive. So hotel have to change this if I will visit this hotel again. Because I want internet so I can contact family and friend.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ZNE84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded December 9, 2013

Dear Guest,
Thank you for taking the time to share your wonderful experience during your stay at Burjuman Arjaan by Rotana.

The hotel as you have pointed out in an excellent location attached to a large shopping mall, the metro and close to main attractions around Dubai.

We will be adding complimentary Wi-Fi for all guests in our all day dining restaurant as of next year so we hope that guests will be able to use the internet more conveniently if leaving their rooms.

We have shared your comments with the team and are pleased you have enjoyed your stay with us.
We look forward to welcoming you back to our property on your next stay in Dubai.

Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

The rooms were like a modern apartment. We had a livingroom, diningroom, full kitchen with washer and dryer and large closet area. The bedroom was huge and tastefully furnished. It was above and beyond what we had imagined.
We stayed for three days in October. The staff was very helpful with advice on directions to various locations.The location is ideal since it is connected to a huge mall with choices for restaurants of various expense levels. Easy to catch a cab from this location! The restaurant in the hotel was very nice and the staff available to explain various choices.
My advice is to look for the best check out and check in times since the process is very slow.
The generally have two staff member but the process can require some waiting.time.
I would definitely recommend this hotel and would certainly use it in the future.

Room Tip: The rooms overlooking the pool from the health club have a wonderful patio and view!
  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Grandmajan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded December 1, 2013

Dear Guest,

Thank you for your lovely review of our property on Tripadvisor. We were very happy to learn that we were attentive in our service and that you liked your modern furnished suite.

The hotel is an all suite property, so our smallest rooms are 70sqm and all feature a separate living room with a kitchenette, washing machine and dryer ensuring guests have everything they need while traveling.

Our location is also the key reason guests return to our hotel being on the Metro line and attached to the prestigious Burjuman Shopping Mall.

Thank you for sharing your experience of your stay with fellow travellers, and we do hope to welcome you back again to Burjuman Arjaan by Rotana on your next visit to Dubai.

Bets regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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