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“Like staying in your own apartment”

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BurJuman Arjaan by Rotana - Dubai
Ranked #96 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed November 26, 2013

The rooms were like a modern apartment. We had a livingroom, diningroom, full kitchen with washer and dryer and large closet area. The bedroom was huge and tastefully furnished. It was above and beyond what we had imagined.
We stayed for three days in October. The staff was very helpful with advice on directions to various locations.The location is ideal since it is connected to a huge mall with choices for restaurants of various expense levels. Easy to catch a cab from this location! The restaurant in the hotel was very nice and the staff available to explain various choices.
My advice is to look for the best check out and check in times since the process is very slow.
The generally have two staff member but the process can require some waiting.time.
I would definitely recommend this hotel and would certainly use it in the future.

Room Tip: The rooms overlooking the pool from the health club have a wonderful patio and view!
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  • Stayed: October 2013, traveled with friends
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Thank Grandmajan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded December 1, 2013

Dear Guest,

Thank you for your lovely review of our property on Tripadvisor. We were very happy to learn that we were attentive in our service and that you liked your modern furnished suite.

The hotel is an all suite property, so our smallest rooms are 70sqm and all feature a separate living room with a kitchenette, washing machine and dryer ensuring guests have everything they need while traveling.

Our location is also the key reason guests return to our hotel being on the Metro line and attached to the prestigious Burjuman Shopping Mall.

Thank you for sharing your experience of your stay with fellow travellers, and we do hope to welcome you back again to Burjuman Arjaan by Rotana on your next visit to Dubai.

Bets regards,
Chantel Moore
General Manager

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653 - 659 of 975 reviews

Reviewed November 13, 2013

We stayed for one night on 22nd Oct 2013 during a business trip. We checked-in at 11:00 and had to wait rather a long time in order to be allocated our suite, however this is probably to be expected since latest checkout time for guests is 12:00, hence the delay in allocation. Thus if checking-in early in the morning, do not expect to be allocated your room quickly, although reception seemed to try their best.

We were very pleased with the hotel and the size of our suite and the standard of furnishing, decoration and equipment. There was only a shortage of hair dryer in the bathroom and the shaver mirror not have lighting. Breakfast was very nice and hotel staff very friendly. The hotel benefits from rather nice views and is very well located for shopping, restaurants and the banking district.

This hotel is very good value for money with a price which is very competitive against hotels of similar standards in the area.

Room Tip: Ask for a room on higher floors and with a view of the Persian Gulf
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  • Stayed: October 2013, traveled on business
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1  Thank Rokneddin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded November 24, 2013

Dear Guest,

Thank you for choosing to stay at Burjuman Arjaan by Rotana.
Our hotel is in an excellent location for business travellers being very close to the World Trade Centre - only 3 stops on the Metro Line.

The check in time at the hotel is 2pm and unfortunately the hotel has been very busy this year, and we do not always have rooms available early in the morning due to this, but our team do try and help early arrivals with an early check in if we do have rooms available.

Your comments have been shared with our team and we were pleased you found us to be a friendly hotel.

We hope to welcome you back to our hotel on your next visit to Dubai.

Best Regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

We stayed at this hotel for a week during the UK half term break.
THE GOOD:
Excellent breakfast. Plenty of variety including eggs cooked to order, cereal, pastries, cakes, salads, fruit, an Arab selection and a hot selection including pancakes and waffles. YUM! The staff in the Gallery restaurant were superb especially Marly who took note of what we liked to drink (Peppermint tea and hot chocolate) and made sure they were brought to us without asking. She also made sure out little boy got his Frosties!

Fantastic room. We had a classic suite which was a one bedroom apartment with separate living area. We were a bit concerned when arrived and realised that there was no additional bed for our five year old but to be honest the King Size bed was HUGE. Plenty of room and we all slept soundly on the most comfy pillows.
Thanks to Jasmine who came by with a smile each day to clean our room -spotlessly. Cannot fault the room at all. It was lovely with a fabulous view (14th floor) across Dubai and the creek. You could even see the airport on a clear day.
The fridge came in so handy for our water and soft drinks. We did however ask for the mini bar to be cleared as we had no intention of using it (far too much chocolate temptation for a five year old) and this was done politely without fuss. All of the staff we encountered were polite and friendly.
One word about the bathroom, it has two entry doors, one off the bedroom and one off the living area. Our Son thought this was just the BEST thing and enjoyed running in through one and out through the other. The bath was massive and the robe, slippers and luxury toiletries came in very handy.

Pool. A bit of a trek through the gym but perfect for young families. Our son loved it and was entertained by the pool attendant who kindly played ball with him. If you're not a fan of the sun the pool is excellent as it is well shaded. It was a little too cool for me with a breeze blowing but like the rest of the hotel it was perfectly maintained and spotless.

Location: 15 minutes from the Airport and a quick 5 minute walk to Burjuman metro station. This makes it so easy to get around. The hotel is attached to the mall but there are plenty of places to eat in the area at reasonable cost. Try Murchi across the road. We went there a couple of times and had lovely meals. Our son loved the chicken sherwarma which was a bargain at 10AED (around £2). Spinneys is also a short walk up the road for you to get supplies. We can never resist those bakery cakes!

THE BAD
Wifi. As mentioned in other reviews the hotel charges for wi fi.You can pop down to Starbucks in the mall if you're desperate but If this hotel wants total satisfaction from its guests then this policy needs to be reviewed immediately.
Hot water. The water was lovely and piping hot. However, by the time our son had his bath and hubby had his shower there was no hot water left for me! A minor niggle.

We normally stay in a private apartment in Dubai Marina so this was a very different, but positive, experience for us. All in all fantastic stay at a lovely hotel it a great location.

  • Stayed: October 2013, traveled with family
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1  Thank silvergirlracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded November 24, 2013

Dear Guest,
Thank you for your lovely and detailed review on Tripadvisor!
I think you have covered most of what the hotel has to offer and we appreciate you sharing your comments with fellow travellers.

Your comments have been shared with out team to ensure they are aware of the praise you have given to some of our team members who will be very happy to hear their friendliness was appreciated by you and your family during your visit.

We hope you will chose to stay again on your next visit to Dubai at Burjuman Arjaan by Rotana.

Best Regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

Being close to Burjuman, this property has the added mall benefit. In Burjuman you get the classy to super classy stuff with various top international brands vying to attract tourists, residents, et al..Coming to the hotel, we booked into the suite room on the 19th floor with the view of the sea at a distance. The buildings, Port, docks, creek and other landmarks made the views at night spectacular. Just be careful of the strong winds at night. Careful if you have kids. The balconies are huge and just protected by glass and cylindrical railings.
The rooms are clean, big and they provide a microwave and small cooking range as well. The bathroom very good and overall superb. The in house food and room service is very nice indeed and the breakfast does reach 4 star standards. Some Staff, need to be much more friendlier and helpful. We had an issue with the water heater and they suggested that we move to another room to take a shower( in the next wing) and then get back. (Wow). Problem solving ability was an issue. Otherwise a nice place to stay. Overall a 3.8 out of 5. Would have been higher if not for the issue..

  • Stayed: April 2013, traveled with family
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Thank AjSilverblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded November 24, 2013

Dear Guest,
Thank you for taking the time to share your experiences at our hotel on Tripadvisor.
We do have an excellent location on Burjuman Mall which can be accessed via our hotel lifts, giving guests direct access to shopping and the foodcourt.
As you have stayed in April, we were unable to trace why you were asked by our front desk colleagues to have a shower in another room due to something wrong in your room with this facility, but I do offer our sincerely apology for the same as this is not our normal practice.

It may have been due to the hotel being full for this particular month so maybe it was another room type that had been reserved for another guest and we are sorry for the inconvenience.
We have shared your comments with the team to help us understand our guests needs and to ensure guest satisfaction in future.

Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

We stayed for 4 days at this hotel, after we booked this hotel my niece who works in Ras Al Khaimah uses the local Rotana cove facilities and mentioned this chain as having a great reputation. The hotel is connected to the Burjuman mall and the metro is 5 minutes walk and 30 minutes to Dubai Mall, the Burj Khalifa is on top of the Mall. We also used Spinney's the Supermarket on a few occasions this was very convenient. We had a quick dinner at McDonald's in Spinney's as we arrived late on Sunday, KFC is opposite.

The hotel was of a good standard clean and tidy, as my two kids are eleven and eight they wanted to use the hotel pool every day shaded by the buildings around us. On the second day my son swam to the bottom of the pool without goggles hit his chin and came out of the pool upset and bleeding. Rohan the life guard ran over and immediately placed him under the shower to wash away the blood. Around six staff including the manager and general manager ran to the pool upon hearing what had happened, the manager advised us to go to the hospital or the walk in center. We went back to our room to get changed and after assessing his mouth we decided against going to the hospital as he had only bit his lip. Two hours later we had a knock on the door and was greeted with a complimentary bowl of fruit, we then received a call from the manager asking how my son was doing! We thought this was great gesture not including the accident Rohan the life guard would play ball games with my son by the pool, on another occasion we ordered cold ice tea and lunch by the pool we received hot lemon tea we said it did not matter but they came back with the iced tea at no extra cost. On the last day we needed a taxi to Ras Al Khaimah at a specific address but address was only associated in Abu Dhabi, the concierge rang his taxi friend who is familiar with RAK and found the address.

The service of Rotana is outstanding always willing to help with a smile on their face. We would like to thank Rohan the life guard the manager and the team.

Room Tip: Even though we booked through expedia for the classic suite we didn't get extra single beds for...
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  • Stayed: October 2013, traveled with family
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1  Thank Tony206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded November 9, 2013

Dear Guest,

Thank you for taking the time to share your experience with other travellers on Tripadvisor.
We have shared your comments with our team and we will be recognising Rohan, our Lifeguard, at our next colleague event to ensure all our team knows that you have appreciated him for his quick efforts and support during your sons injury at the pool area. We do hope he is now feeling much better!

Our hotel as you have advised is in an excellent location and very close and easy access by metro to many of Dubai's key attractions, so we are happy that you have utilised the local area and what we have to offer and got to see as much of Dubai as possible during your visit.

Thank you again for the feedback on our colleagues in Concierge and our Lifeguard as it is important for us to know that guests have enjoyed their stay due to their extra care. Our colleagues are our best asset in Rotana and we are proud whenever they are recognised by our guests.

We hope you will chose to stay with us next time you are in Dubai.

Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2013

Took my wife for a four day holiday in Dubai and had a pleasant stay. Rooms were very spacious and check-in/out was convenient. The hotel is connected to the Burjuman Mall so there are plenty of food options available. We came by Metro and had about a 10 minute walk. I recommend you access through the mall to save yourself from the often hot days in Dubai. Note the hotel access is on the top floor of the mall at the opposite side from the metro stop.

  • Stayed: October 2013, traveled as a couple
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1  Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded November 9, 2013

Dear Guest,

Thank you for taking the time to share your experience at our hotel.
We were happy to hear that you enjoyed your stay with us, and felt we were an affordable place to stay in Dubai with good location and facilities.
We do hope that you will stay with us again on your next visit to Dubai.

Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

Everything is just excellent ..the service ,the location , the cleanliness ..we had a great time and will surely come back here only !! Special thanks to Mr Assad Moussa for his excellent care & service . Mrs Priti Batavia.

  • Stayed: October 2013
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Thank pritimanav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded November 6, 2013

Dear Mrs Batavia,

Thank you for taking the time to review our hotel on Tripadvisor.
We are very happy you enjoyed your stay with us, and we have read your lovely comments out today to the Front Office team in the hotel, so that they area aware that they have been thanksed by our guests and were of exemplary service during your visit.

We hope that next time you are in Dubai you will chose to stay with us again.

Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BurJuman Arjaan by Rotana - Dubai

Address: Trade Centre R/a | Crossing Khalid bin Al Waleed Street, Dubai 111397, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#78 Romantic Hotel in Dubai
#84 Family Hotel in Dubai
#85 Luxury Hotel in Dubai
#85 Business Hotel in Dubai
Price Range: $112 - $1,081 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BurJuman Arjaan by Rotana - Dubai 4*
Number of rooms: 148
Official Description (provided by the hotel):
BurJuman Arjaan by Rotana - Dubai has 148 suites that offers classically elegant furnishings, luxury bedding and pampering bath amenities. Rooms are appointed in timeless yet modern decor with such luxurious provisions. Windows open to dazzling views of Dubai city and shoreline. Guests can enjoy meals in the comforts of their rooms with 24 hour room service. Guests can also enjoy all-day dining at The Gallery Restaurant that offers guests a choice of unique international flavours. In addition, there are endless choices of restaurants and cafes within the Burjuman Mall. Available: Swimming pool, Gym, Room Service, All-day dining restaurant, Valet Parking. With charge: High Speed Internet. ... more   less 
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Also Known As:
Burjuman Arjaan By Rotana - Dubai Hotel Dubai
Burjuman Arjaan Dubai
Burjuman Arjaan Hotel Dubai

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