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“Fantastic hotel for a humble price”

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BurJuman Arjaan by Rotana - Dubai
Ranked #88 of 549 Hotels in Dubai
Certificate of Excellence
Woodbridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic hotel for a humble price”
Reviewed September 20, 2013

Really nice suite, booked via the UK from later rooms and got a great price, had a great 2 room suite for 5 nights, luxurious, comfy, really happy. Breakfast was good, only criticism was that the meat was fake sausages and bacon, you know the stuff, aside from that loads of choice including tuna pastrami, YUM! Nice pool, solid gym for a hotel, happy and will be back to stay on business later in the year!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenCoomber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, October 1, 2013
Dear Mr Coomber,

Thank you for taking the time to give us your valued feedback on Tripadvisor. I was extremely pleased to hear that your stay with us was a very positive experience and that you will come back and visit us later in the year!

Guest feedback is very important to us as we always want to strive to exceed our guests expectations. We have taken note of your comments about the bacon and sausages on our breakfast buffet and our F&B team will look into the quality of our items.

We sometimes do get comments about these particular dishes as we are a smaller hotel so we do not have a separate pork kitchen in our property for these dishes to be prepared, so as per law we can not serve pork in our property. We therefore have turkey, beef or chicken options on our breakfast buffet.

We look forward to welcoming you back to our property later in the year and wish you a safe onward journey!

Best regards,
Chantel Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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809 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
london
Level 6 Contributor
273 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed September 20, 2013

Location - very close to the metro and quick to get to the airport. Good for sightseeing in the older parts of Dubai

Room - large for a hotel room. Separate living room with kitchen. Very clean and extremely comfortable. Nice large balcony too.

Service - friendly and generally helpful - but delivered breakfast 40 minutes late

Negatives - very expensive wifi charges - not many hotels see this as an added extra anymore, and so it just feels like a fleecing - it's about 15 pounds a day!

overall a good choice to stay if you don't want to spend hundreds of pounds a night

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevenss4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, October 1, 2013
Dear Guest,

Thank you for sharing your experience of your stay at Burjuman Arjaan by Rotana. We noted that you were very happy with our location, services and especially your spacious room.

Your comments have been shared with our team, and we hope that you will chose to stay again at our property on your next visit.

Best regards,
Chantel Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dammam, Saudi Arabia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2013

We have stayed couple of times in this hotel. We really enjoyed our stay at BurJuman Arjaan, the rooms were spacious, clean and comfortable with modern furniture. House keeping were perfect. The adjacent mall adds value since its food court and shopping facilities can be reached through the hotel premises. Assaad Mousa and his staff always make our stay in Dubai unforgettable.
Overall it is a wonderful place to stay if you are traveling as a couple or family. It does have lots of value for money.

Room Tip: It depends in how large family is. They have different sizes of rooms. I assure you that you will...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaafarIbrahim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, September 22, 2013
Dear Guest,

We were really happy to receive such lovely comments about your recent stay at our hotel.
Our guest feedback is very important to us and we have shared your comments with our team. We were also happy to note that our Housekeeping and Front Desk Team did an excellent job at ensuring your upmost comfort throughout your stay.

We hope to welcome you again to our hotel, and thank you once again for your valued feedback.

Best regards,
Chantel Moore
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, Qld, Australia
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 17, 2013

We stayed twice in the Burjuman Arjaan, on stopovers to and from London/Brisbane. The apartments are very good value for money, well appointed, spacious, clean, and comfortable. The hotel dining room was being renovated during our stays, but this was no inconvenience because the hotel links directly with the Burjuman Mall, which offers a wide choice of dining (and shopping) options. It is only a short drive from the airport. Assaad Moussa and his staff are nothing short of fantastic!

Room Tip: Poolside rooms tend to be quieter.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, September 22, 2013
Dear Guest,

Thank you for your wonderful comments on your recent experience of staying at the Burjuman Arjaan by Rotana.

We are pleased to announce that the soft refurbishment of our restaurant has been completed and the new look restaurant has been reopened for our guests today.

I have shared your comments with our team and was pleased to hear that our Front Office Team has been attentive and helpful throughout your stay.

We wish you a safe onward journey, and hope to see you again at our hotel next time you are in Dubai.

Best regards,
Chantel Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh
1 review
Reviewed September 9, 2013

I have really enjoyed my stay at BurJuman Arjaan, the rooms were spacious, clean and comfortable with modern furniture. Valet, check in check out, house keeping were perfect. The adjacent mall adds value since its food court and shopping facilities can be reached through the hotel premises.
Overall it is a wonderful place to stay if you are traveling as a couple or family. It is value for money.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sportster188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, September 18, 2013
Dear Guest,

Thank you so much for your lovely review of our hotel, colleague attentiveness and facilities. We have shared your comments with our team, and were really happy to hear that you and your family enjoyed your stay with us!

We hope to have the opportunity in future to welcome you back to our property on your next visit to Dubai.

Best regards,
Chantel Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
Reviewed September 3, 2013

Stayed at the Clasic suite alone. The suite is very spacious and comfortable. Everything is clean and well maintained. This hotel is conveniently located next to BurJuman shopping mall. I am happy with everything and would have been more happy if the hotel has free wifi. so it was a little disappointing. Staff are friendly, professional and know their job,

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mustaffa2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, Front Office Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, September 5, 2013
Dear Guest,

We would like to thank you for taking the time to give your valuable feedback about our property.

We are delighted to know that the suite was up to your expectations and the location of the hotel which is close to the shopping mall was also convenient. We are happy to know that our colleagues were also up to your expectations and we have passed on your comments to them.

We have noted your comment about the free WIFI and we are currently discussing it.

We look forward to welcoming you in Burjuman Arjaan by Rotana.

Thank You,

Assaad Moussa
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level 5 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 2, 2013

We stayed at the BurJuman Arjaan by Rotana - Dubai in late August 2013.

The Good:
This is a good hotel not far from the Dubai airport and historic Creek area. Staff are friendly, professional and know their job, take good care of the guests, which makes for a great travel experience. Rooms are a generous size and kept clean.

Most rooms are a small suite consisting of Bedroom, living room both with TV set each, open space dining area in the living room, Good size bathroom, small kitchen with a microwave and even a washing machine. Pretty good in all.

Not So Good.
This is an upper end Hotel. However there is no free Wifi - you have to pay and quite a lot for it.

Internet access Rates charged as of late August 2013 were:
30 minutes = 15 AED ~ €3.08
1 Hour = 25 AED ~ €5.14
2 Hours = 45 AED ~ €9.25
1 Day = 95 AED ~ €19.25

No free Airport shuttle either. Hotel can arrange transfer but it is pretty pricey.
Hotel Costs:
AED 175.00 Nett per car per way for Airport Pick up (Terminal 1 & 3)
AED 200.00 Nett per car per way for for Airport Pick up (Terminal 2)

Compare: Regular Taxi from Airport to Hotel, costs ~50 AED.

Hotel arranged Drop Off: AED 100.00 Nett for Airport (Terminals 1, 2, or 3)

Local Taxi from Hotel location to Terminal 1, ~30 AED.

Even relatively modestly priced hotels provide both free internet and Airport shuttle these days. So this place is behind the times on these points. Given the higher room rate, I would give it a score of 3.5 out of 5. with these improvements (free Wifi and complimentary airport shuttle) it would deserve a 4 or even 5.

Note1. Use of Gym (Fit First) may have been included but we did not have time for it.
Note 2: Nearest Metro station is the Burjuman served by Red and Green lines. But I am told stations do change names periodically (this was previously Khalid bin Alwaleed). Local business can bid at auction and rename the station. So beware.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, Front Office Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, September 5, 2013
Dear Guest,

We would like to thank you for taking the time to write your feedback about our property.

We are delighted to know that the hotel location and the size of the suite and its facilities were convenient to you. Thank you for giving great comments about our colleagues and we are happy to know that they were very helpful, friendly and professional, we have passed on your comments to them.

We have noted your comments with regards to the WIFI and airport charges, we are always keen to take into consideration very seriously our guests' feedback, and certainly the point mentioned in this regards will be discussed within the team to seek best options and alternatives that meet with our guests' expectations and preferences.

We look forward to welcoming you back in Burjuman Arjaan by Rotana.


Thank You,

Assaad Moussa
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BurJuman Arjaan by Rotana - Dubai

Property: BurJuman Arjaan by Rotana - Dubai
Address: Trade Centre R/a | Crossing Khalid bin Al Waleed Street, Dubai 111397, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#78 Romantic Hotel in Dubai
#80 Luxury Hotel in Dubai
#85 Business Hotel in Dubai
#90 Family Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — BurJuman Arjaan by Rotana - Dubai 4*
Number of rooms: 148
Official Description (provided by the hotel):
BurJuman Arjaan by Rotana - Dubai has 148 suites that offers classically elegant furnishings, luxury bedding and pampering bath amenities. Rooms are appointed in timeless yet modern decor with such luxurious provisions. Windows open to dazzling views of Dubai city and shoreline. Guests can enjoy meals in the comforts of their rooms with 24 hour room service. Guests can also enjoy all-day dining at The Gallery Restaurant that offers guests a choice of unique international flavours. In addition, there are endless choices of restaurants and cafes within the Burjuman Mall. Available: Swimming pool, Gym, Room Service, All-day dining restaurant, Valet Parking. With charge: High Speed Internet. ... more   less 
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Also Known As:
Burjuman Arjaan By Rotana - Dubai Hotel Dubai
Burjuman Arjaan Dubai
Burjuman Arjaan Hotel Dubai

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