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BurJuman Arjaan by Rotana - Dubai
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Reviews (1,083)
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All reviewsclassic suitemetro stationpremium suiteshopping mallseparate bedroomwashing machinerooms are hugesmall kitchendirect accessdining tablebed roomliving areaapartment hotelexcellent locationconvenient locationfree wifihome away from home
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Reviewed August 16, 2012 via mobile

This hotel had an excellent location close to the underground and attached to the Burjuman centre.

Rooms were huge with airconditioned Balconies.

Breakfast room was always busy and had to wait on occasion to be seated. Selection and quality of the food was really good.

Lots of restaurants close by.

A good place to stay with everything you need within walking distance.

  • Stayed: December 2011
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Thank Diablos5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded August 22, 2012

Dear Diablos,

It was a pleasure to hear the nice feedback of our property in relation to our spacious suites, location and our food. I apologise that during your stay you had to wait for your breakfast table and I have briefed my collegues to try and be more attentive in future to ensure our guests are seated as quickly as possible to enjoy our breakfast buffet offering.

Thank you again for taking the time to review our hotel. All feedback is important to us to continually strive to exceed our guests expectations. We also want our team members to know that they are doing a great job of looking after our guest and are recognised for their efforts.

Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2012

Stayed 1 night at the Burjuman Arjaan. Arrived late from airport which is only 15mins away and was immediately upgraded to panoramic suite. A huge room with all the facilities and a great view. Staff installed a fold away bed for our son despite the late night time.
Breakfast was good although a little limited but offered everything you would possibly need.
The hotel is situated above the Burjuman Mall which includes many designer stores including Saks Fifth Avenue for those who want to shop.

  • Stayed: July 2012, traveled with family
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Thank Adrian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded August 14, 2012

Dear Adrian,

We are delighted you enjoyed your recent stay with us at our boutique property and that our staff was able to make you feel welcome on your arrival and arrange your bedding requirements for your son.

It is always nice to hear feedback from our guests about our service and people as we strongly believe that this is what makes any hotel a place to be remembered most.

I have also taken up your comments about the breakfast maybe being a little limited with our new exceutive chef and he has promised to relook at our offereing and ensure it a more thorough affair from now on. Thank you for commenting on this so we can improve our quality and offering for future guests.

I hope that we will one day see you again at our hotel.

Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2012

This was our first time in Dubai and we choose this hotel because of the good offer, reviews and rooms.

The hotel is located only a 20 minute drive from the DXB airport and only a 5 minute walk from the metro station. We had booked a suite who was very spacious, luxerious and clean.

At the check in we were warm welcomed by the staff and the check in was very fast. Our luggage was brought to our suite and a member showed us everything in our suite. Beds were very comfortable and the bath room was spacious and comfortable too. We had a nice view over the Burjuman Mall who is directly connected with the hotel. To all the men : if a women is with you, think twice before you enter this mall ;).

The breakfast we had every morning was excellent. A lot of choice and you were welcomed like you are the king and queen of the UAE. Please note we did not use the In-Room dining.

I can recommend this hotel to everyone who is planning to visit Dubai. The great staff, excellent rooms, tasty breakfast made this is a very pleasent stay.

  • Stayed: November 2011, traveled as a couple
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1  Thank Willem W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this reviewResponded August 14, 2012

Dear Willem,

Thank you for taking the time to write some lovely comments about our property and location on Tripadvisor.
We are really lucky to be connected to the exclusive Burjuman Mall and I do agree that it is a shoppers paradise of all the international exclusive luxury brands you are able to find around the world and can therefore leave with a smile but a little bit lighter of pocket...

I have shared your comments with my collegues and have noted that you were happy with our breakfast which has been passed on to my chef and that you had a smooth check in.

We spend a lot of time training and developing our staff so that they feel empowered to make decisions for our guests so that they have great service and a warm welcome at our property.

Thank you again and we look forward to welcoming you back to the Burjuman Arjaan by Rotana.

Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2012

When we moved out of our apartment recently, we booked in here for a week on a temporary stay basis prior to moving on to Saudi Arabia.

Its more an "apartment hotel" than a pure hotel but its really excellent. Big well equipped rooms with all the needful appliances in the kitchen - fridge, freezer, washing machine, tumble drier etc. Its clean and well furnished and we were given a Premier suite which gave us a huge living room and seperate bedroom , not to mention the hallway and the kitchen !

All the little amenities you would expect in a 4/5 star hotel are provided and the air conditioning is super efficient - the rooms really are very impressive.

Not much of an exciting view but thats not why people stay there - its a functional hotel, not a tourist attraction.

There is no bar, so don't expect to do any "in hotel" drinking other than that which you bring in yourself, like we did. There is a perfectly adequate restaurant open for buffet breakfast, lunch and dinner but it closes at the weekend, apart from at breakfast time. This is no problem as the hotel is situate in the Burjuman Mall where you are spoilt for choice for food outlets. Room service is also available.

If you want a quiet drink in a bar, there are a number of licensed hotels nearby.

There is no business centre (that I could find) but the "in room" internet is excellent, although it is not cheap at AED250 or thereabouts for 3 days unlimited access.

There is no fitness centre but guests have access to the huge Fitness First gym in the BurJuman mall with direct access from the hotel.

Its good value and an excellent property - well worth a stay as an alternative to the bigger standard hotels, if you want more space and facilities at a reasonable price.

Room Tip: Try to get one of their upgrade deals - the bigger rooms and suites are not crazy expensive and are quite spectacular
  • Stayed: July 2012, traveled as a couple
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1  Thank Johnindee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 16, 2012

Dear Guest - CTC Traveller,

I would like to thank you for your lovely feedback on Trip Advisor about our hotel and facilities. It sounds as though you were extremely happy with the facilities in your room and the hotel services and this has been passed along to our collegues - as it it is always nice to hear good feedback as we hope all of our guests will remember their stay with us.

The hotel is categorised by Dubai Tourism as a Deluxe Star Category Apartment Hotel which means we hold the highest star rating in hotel apartments in Dubai so we are glad that you mentioned that it is much similar to staying in a hotel as we do have all of the same facilities.

The only point for a hotel classified as an apartment in Dubai is that as you correctly stated we can not serve alcoholic beverages to our guests, but as also pointed out by you there are many options in walking distance to our property.

A lot of our higher floor rooms have fantastic views of the Dubai Creek and we do try and accommodate guests where we can in these rooms when requested.

Thank you again for your wonderful feedback of our property!

Best regards,
Chantel Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2012

i am a seasoned Dubai traveller and this time, having to spend six nights there, i chose a suit instead of a room. 109sqm. full kitchen. panoramic, amazing night view of the city from a high floor. the works. price: a fraction of rooms in similar hotels.
it was an excellent experience overall. proximity to the burjuman mall, to the metro station, to the BigBus stop. staff tried a lot to be helpful and most times they were. of course there are improvements possible, but they meant well.
i cannot overstate the positive aspects.
i can also state the negative, starting and finishing with the ourageous and outdated price of wifi internet. come on people, it costs you nothing! why charge this high?
i would be happy to stay there again, thanks everyone.

  • Stayed: July 2012, traveled on business
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Thank ASIacovides
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 16, 2012

Dear Mr Slacovides,

Thank you for your generous comments on our boutique hotel and its surrounding benefits in our Bur Dubai location.

The property prides itself on its large fully self contained suites and we have many travelers who have been surprised by our location on the mall with easy metro access, as well as by our resonable rates and modern rooms.

We hope you will visit us again at the Burjuman Arjaan by Rotana!

Best regards,

Chantel Moore
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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