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“Lovely hotel”

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Grand Excelsior Hotel Bur Dubai
Ranked #245 of 550 Hotels in Dubai
Australia
Level 3 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Lovely hotel”
Reviewed November 24, 2008

We stayed at the Dhow Palace for 2 nights and loved it. Our room was very large and comfortable with a kingsize bed, leather sofa and coffee table. The buffet breakfast was excellent - great choice of food and well cooked - and the staff were pleasant and helpful. We had an excellent dinner at the Indian Restaurant in the hotel. The view from our bedroom was not great. We overlooked a construction site but then Dubai seems to be one vast construction site. We did have trouble finding taxis even outside the hotel as apparently there is a great shortage of taxis everywhere. I would recommend this hotel to anyone visiting Dubai.

  • Liked — Most things
  • Disliked — The view
  • Stayed October 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChumOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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534 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Khobar
Level 4 Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 2, 2008

I stayed there for business for 7 nights. I booked for a deluxe room and they kindly upgraded my room to the admiral room.

The rooms are clean but the decor of the room and bathroom was not that good. The view was not good too.

Most of the staff were friendly. The swimming pool was under maintenance (roof top).

The location is in a relatively quiet place. The major problem was finding taxis especially from 5 to 8 PM. which was really annoying. Bur Dubai is in the middle between Deirah and other parts of Dubai.

Compared to the high rate (~1700 Dh), I think one can find much better hotel but the business event I attended took place in this hotel and the transportation in Dubai is clearly a problem, I had to stay there.

So if you have a car and got a better rate than I had, then it'll be OK to stay in this hotel. Otherwise, better spend money on other much better hotels.

  • Liked — Clean rooms, Food
  • Disliked — Location
  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Faylasof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tehran
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 27, 2008

We stayed in Dhow Palace for a week, very good hotel considering the price. The only problem is getting a Taxi. There are hotel taxis available all the time but they are very expensive. If you had any problem go directly to the duty manager we found this very helpful.

  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank SolyTehran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 1, 2008

Extremely cheap, all the staff were friendly, the breakfast was lovely, I mean lovely. I dont know why all these people are saying its hard to get a taxi becuase as soon as you approach the hotel entrance the staff run out in the road an get one on your behalf - so thats rubbish, that service was great. The rooms were lovely, A/C was good, the cleaner came 3-5 times a day, towels replaced daily and water. The hotel was very nice. The POOL, this is the only disapointing factor, its small, really small, and you have to pay room service prices at the pool. All the staff were so friendly. No tea or coffee facilites in room though. The oriental restaurant in the hotel is one of the best I have ever been to, they cannot do enough for you - fantastic. There is a bus facilty to Jumeriah and Emirates Mall, but I got the impression the hotel does not like to tell guest that (free of charge). I would stay there again, no problem, but would go to the hotel direct as we paid 499AED per night and our friend who walked in from the street was quoted 1999AED per night (and its certainly not worth that)

  • Liked — The cleaners
  • Disliked — The Swimming Pool
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank GemandFido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 27, 2008

I stayed at the Dhow Palace hotel for a week in June 2008. Relatively new hotel with good amenities...Everything in a standard 5 star hotel. Nothing to complain about. However, it would have been nice to have a tea/coffee maker in the room..Two complimentary bottles of water every day was very welcome. If you plan to stay at the Dhow Palace, you would need to set aside additional funds for travel as Dubai taxis are very difficult to come by. If you take the hotel taxis you would have to pay double the fare charged by Dubai Taxis,,,but this is a small price to pay considering you are in a Desert Enviro and at times impossible to walk on the streets due to the heat...The Hotel Help desk are very accomodating and the Food at Docklands was very nice...Try the Steak house too for good steaks..

  • Liked — The Hotel Transport and Taxi service.
  • Disliked — No Tea/Coffee maker in the room
  • Stayed June 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Travelchamp6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2008

My wife and I've just returned from a trip to dubai to celebrate our annevairsery, we have stayed at Dhow Palace Hotel.

The hotel is well defined 4 stars and we have never experienced such incredible service from cooperative and nice staff.

our booking was a regular room and at the time of arrival they have surprised us with a wonderful upgrade to commodore suite.

Overall I would say this is probably the best hotel (in its category) we have ever stayed in.

  • Liked — Staff
  • Disliked — Internet
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank nsd07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 24, 2008

I stayed 10 nights and the hotel was pleasent, it gave value for money, there was a vast choice of food in restraunts. Service was excellent, i didnt encounter any problems and the staff were very friendly and helpful.

To catch a taxi , we found it easy to catch them from the rear exist across the road, but there are private taxi's which are part of the hotel which are a bit more costly then the public ones but you get a more luxury transportation.

The rooms were cleaned and bedding changed 2 times a day

Rooms are a bit dark but we were hardly in the rooms so it wasnt an issue.

10mins walk from burjuman mall,

bad point - there is construction starting next door-, so make sure you let the reception know you want to be on the other side of the building.

swimming pool is tiny.

Overall I had a good experience in dhow palace hotel and it provided a good 5 star service.

  • Liked — food
  • Disliked — swimming pool
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank irfaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Excelsior Hotel Bur Dubai

Property: Grand Excelsior Hotel Bur Dubai
Address: Bur Dubai Al Kuwait St 25, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#204 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Excelsior Hotel Bur Dubai 4*
Number of rooms: 282
Reservation Options:
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Also Known As:
Hotel Dhow Palace
Dhow Palace Hotel Dubai

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