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“Crumbling Hotel with Frustrated Staff”

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Grand Excelsior Hotel Bur Dubai
Ranked #220 of 565 Hotels in Dubai
Reviewed December 7, 2013

I've stayed at Dhow Palace several times, its never been a great hotel in terms of service, but the rooms have been good and the location always suited me along with the price.

On my last trip here however, the staff were once again quite rude at check-in, and were over-whelmed with the rush of people. The were not helpful about room-selection or the fact that it came with complimentary wifi (for which they needed to give you a scratch-card).

The room looked tired. The chair on the dresser was wobbly and was going to fall any minute. I complained and asked the chair to be removed. They said ok, but never changed it. I had called them twice.

The internet password on the scratch card never worked, this again lead to several phone calls to the reception where someone on the other end only huffed and puffed (you could hear her frustration through the reciever).

I have decided not to stay here any longer.

  • Stayed: November 2013, traveled solo
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1  Thank Gailani I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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343 - 349 of 620 reviews

Reviewed December 1, 2013

Check in is fast and rooms are spacious and clean. No news paper is delivered to rooms. Indian restaurant is very good and food is great. The high decibel songs makes the Indian restaurant unfit for any meetings and we hardly able to speak to each other when they were singing and had to restrict our talks to song breaks. It is in the heart of the city and taxis between 8.30am to 10.00 am are hard to get near the hotel.

Room Tip: Rooms on higher levels are silent and peaceful.
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  • Stayed: November 2013, traveled on business
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1  Thank selvan_koilpillai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

I executed a convention of 350 pax last month in this property. Outstanding support extended from the hotel staff. This review would remain incomplete if I don't mention Fadoua El Mesbahi - Director Sales n Marketing for Dhow, the kind of attention she provided for every small detail made the difference.

  • Stayed: November 2013
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Thank Shivdutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2013 via mobile

We stayed over for just 1 night having been to Dubai for a few nights before. Hotel is ok but a bit in the middle of nowhere. Its a 10 min walk to nearest Metro station (Al Karama) though taxis are reasonable and readily available. It has a number of restaurants but we didn't use any. Room was ok if anything a bit over furnished for size.

  • Stayed: November 2013
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2  Thank Rhinosfan17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2013 via mobile

I stayed at the Dhow Palace Hotel for a conference. The hotel itself was perfectly fine, with large clean rooms and comfortable beds, however it was a bit bland and characterless and not in a good area of town. It had good meeting facilities though!

Stayed: November 2013, traveled on business
1  Thank magicpixiejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

Very comfortable stay. It is having full value of money. Rooms are spacious and over all ambience is very good. Reception area is showing its grandness. Above all restaurant as well as food quality is good. its in the heart of Dubai.

Room Tip: Try to take rooms at higher floors
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  • Stayed: March 2013, traveled with friends
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Thank Upendramp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2013

Very good experience on my stay for a week with friends. Lovely food and drink. Good location. Close to market like meena bazaar, Karma market, etc. Hotel staff are helpful. Very good room size specially if u r staying in room facing the street.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Cleartrip
2  Thank Ajay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Excelsior Hotel Bur Dubai

Address: Bur Dubai Al Kuwait St 25, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#188 Luxury Hotel in Dubai
Price Range: $67 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Bur Dubai 4*
Number of rooms: 282
Reservation Options:
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Also Known As:
Hotel Dhow Palace
Dhow Palace Hotel Dubai

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