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“Brilliant service & professionalism”
Review of Flora Grand Hotel

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Flora Grand Hotel
Ranked #110 of 542 Hotels in Dubai
Certificate of Excellence
Lisbon, Portugal
Level Contributor
134 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
“Brilliant service & professionalism”
Reviewed October 28, 2013

When I arrived at 09:30am with my 15 participants group to stay for 2 nights the service at reception was friendly and efficient and the check-in was done right away. It was a great value for all and at 10:00am everybody have rooms.
The AL-Rigga Metro station is a short distance from the hotel and so most of the shopping places and visiting sites are accessible through this new modern underground.
The room and bathroom were very clean, beautifully furnished, fairly large and quiet.
Breakfast is a good buffet style one. There is a cooker who will cook your omelets or eggs to your liking - it is cooked fresh in front of your eyes or they will bring it to your table once ready. In the restaurant you couldn't ask for a wider variety of food, well cooked and brilliant service
The space as excellent interiors, free wi-fi internet only in the lobby, suspend lifts, a small swimming pool and a jacuzzi on the roof.
The hotel staff greeted us with respect, always very courteous, kind and efficient.
In the name of my group I would like to personally thanks to the Duty Manager, Mr. Anzar Ahmed Nishat for our lovely stay in Flora ... is highly professional standards, extremely courteous and kindness makes me recommend this hotel to everybody. I also want to thank's to the entire staff for making our stay in Dubai a memorable one. We we'll definitely stay here during our next visit to Dubai.Congratulations … you're doing a great and brilliant job.

Room Tip: Chose "back" or lateral rooms
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Coutito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, October 29, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are very happy to know that you had a comfortable and memorable stay with us. We are glad to note that you were impressed with our location,quality of room & breakfast and that the services delivered by the team exceeded your expectation.

We look forward to welcome you again at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (373)
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lagos
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 27, 2013

I have used this hotel several times but it was pleasant to see that the lobby had been given a new and vibrant remodelling. The staff were warm as always and cheching in was a piece of cake despite our arriving at 2.00am. However, I was a bit upset that we were asked to make full payment for our 5day stay at the point of check in because in the past we could make a deposit esp as we wanted to pay cash (dollars)and normally hotel rates are the lowest.
Besides that the rest of our stay was real good

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank funmiLagos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, October 29, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are happy to know that you had a great stay with us. We are glad to note you were impressed with our newly renovated lobby & that the services delivered by the team members matched upto your expectation.

We look forward to welcome you back at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 27, 2013

Fairly speaking that this is not related to the hotel itself but just the staff. During my checkout I was being requested to pay for the soft drink in mini bar as one of the coke was found being replaced. The hotel staff Karthik suspected that I drink the coke and put in another one as there's a price label on the can. Problem here is I already stated that I never touch any soft drinks in the mini bar, and there's many other possibilities that the drink being replaced by someone else, but the staff Karthik still insist that I need to pay. Although at the end the onsite manager settled the case and I don't have to pay, but the bad feeling of not being trusted and being treat as a thief and cheater is really horrible. Without really know who did the thing, Mr Karthik refused to apologize to me for what he said. One coke is just 10 Dhs but this little thing makes my trip an unforgetable bad memory and feel with the hotel. Will not come back again as I don't want being treat as cheater. The hotel staff does not have any trust to their customers. Be careful and make sure you check the mini bar during your check in.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Miu_Miu_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, October 27, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

As a continuation to your mail to us & our revert yesterday please accept my humble apologies for this bad experience at the end of your stay which otherwise was very comfortable & satisfying.

Aa mentioned in my reply to you I would like to assure that corrective action has been taken which includes a severe warning to Karthik and also a debriefing to all the front desk team members to be more sensitive to such issues and trust the judgement and the word of the guest as you correctly mentioned that there can be other possibilities for the mini bar consumption.

We once apologise and make a humble request to treat this grave error as a rare issue so that we can hope that you will forgive us and came back to experience our hospitality at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lincolnshire uk
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 27, 2013

Great welcome on arrival ,we have used this hotel on several occasions as it is convenient for metro and shops and have never been disappointed, this time was even better as we were given an upgraded room with plenty of space. This is always our hotel of choice for Dubai .

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wilsonchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, October 27, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are delighted to know that your repeat stay with us has been as memorable as all the previous ones.We are glad that out location and services delivered by the team membera have exceeded your expectation.

We look forward to welcome you back for your next visit at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 25, 2013

On our arrival we were welcome with a glass of orange juice and smile,that's was so nice because we were so tried and thirsty.Guy in the reception explain to us everything very clearly and politely.Room was big with huge comfortable bed.And what I like wooden floor.Bathroom was also big with a lots of nice cosmetics,even toothbrushes.We had complementary breakfast which was good too.We like the location.Close to the train station La Riga,just short walking distance.And area around hotel had lots of nice and cheap places were you can eat.Only one disappointment the price for our stay was bit expensive,I was expecting little bit cheaper but maybe it was high season.All together we where happy to stay the.Big thank you to the great staff of Flora Hotel.You are the best!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank J0lantaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, October 27, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are delighted to know that you had a great stay with us. We are glad that the services delivered by the team exceeded your expectation. We follow a dynamic pricing model where by it is directly related to the demand and it is true that we are in peak season for the year where by the hotels in Dubai are priced on the higher side hence the perceived value for money would be lower than normal.

We look forward to welcome you back at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 25, 2013

It was my first visit at Grand Flora. The reception staff were professional and courtious. The room was specious but with no view. The air condition system was making noise, which became a bit of nuisance. The fact that they provide free Internet in the rooms is really the best offer you can have, their IT staff very helpful in case one needs assistance. All together great experience.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nafha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, October 27, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are very happy to know that you had a comfortable stay with us. We are glad our services matched up to your expectation. The concern on air con has been addressed for action. Your appreciation for the team members have been duly communicated.

We look forward to welcome you again at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
medway
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2013

Booked this hotel for the last 2 nights of our 2 week Dubai stay to be near the airport.
On arrival we were upgraded and allowed ot check in early which was a very nice surprise.
Room was very spacious (executive suite) and in excellent condition and all in order.
Pool and terrance is a little on the small side thou does have a life guard and food/drink service.

Room Tip: all the rooms seem to be a good size
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank guzzuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, October 24, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are very happy to know that you had a comfortable stay with us. We are glad to note that the services delivered by the team members have matched up to your expectation.

We look forward to welcome you back at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Flora Grand Hotel

Property: Flora Grand Hotel
Address: Al Rigga Rd. | 26b Street, 28; Al Muraqqabat; Deira, Dubai 120328, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Dubai
#65 Family Hotel in Dubai
#66 Spa Hotel in Dubai
#70 Romantic Hotel in Dubai
#79 Business Hotel in Dubai
#101 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Flora Grand Hotel 4*
Number of rooms: 200
Official Description (provided by the hotel):
Flora Grand Hotel Dubai is a four star deluxe hotel conveniently located in the heart of Dubai's thriving commercial and leisure district, just 10 minutes from Dubai International Airport and on the famous Al Rigga Street - the most exciting part of town all year round. The hotel offers 200 rooms to choose from, including Superior, Executive, Deluxe, Connecting Rooms and Suites for uncompromising indulgence. Indulge your mind and body at the Health and Leisure facilities at the Flora Grand Hotel Dubai.The facilities includes Free Hi Speed Wifi Internet fro all inhouse guests,Gym and Health Club, Serenity Spa, Outdoor Swimming Pool and Gym. The Monsoon is the hotels all day dining restaurant serving a wide range of international cuisine. You can also enjoy a delightful selection of cookies, fresh pastries, juices and coffee at Al Nakheel coffee shop. Our privileged location in Deira Dubai combined with the highest levels of hospitality and comfort makes the Flora Grand Hotel your best choice in Dubai. Rooms: 200 ... more   less 
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Also Known As:
Flora Grand Hotel Dubai
Hotel Flora Grand
Flora Grand Dubai

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