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“Excellent customer service!”
Review of Flora Grand Hotel

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Flora Grand Hotel
Ranked #110 of 542 Hotels in Dubai
Certificate of Excellence
Amstelveen, The Netherlands
Level Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Excellent customer service!”
Reviewed January 5, 2013

Small and excellently serviced hotel. Staff couldn't do enough to make you feel welcome and comfortable. Our flight into Dubai was delayed 4 hours, so after a full day of waiting around at the airport and our plans being completely messed up for our first day in Dubai, it was refreshing and uplifting to check into such a welcoming establishment. We were upgraded upon arrival, and all our needs were seen to with a smile and great attitude.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CynSpecht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, January 6, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are delighted to note that you had a wonderful stay and all the service were upto your expectation. You appreciation towards the team has been duly conveyed.

We look forward to welcome you back at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,102 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (373)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Baku, Azerbaijan
2 reviews
Reviewed January 5, 2013

Location of hotel is very good.
what about the service for me it is also not so good but all of staff are very friendly. :)
if i trip to Dubai again i will try hotels on other side of lake (in Bur Dubai area).

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Turgutto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, January 6, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are keen to know our areas of improvement hence may I request you to let us know on grandfeedback@florahospitality.com how we could improve our services to bring you back.

We look forward to seeing you again at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baku, Baki, Azerbaijan
1 review
Reviewed January 3, 2013

Very friendly staff, convenient location (airport, City Center and etc)б very clean and cozy, calm, reasonable prices, spacious rooms, four lifts, quiet. Staff also knows Russian language other than English, which is not available in many hotels.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Javadov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, January 19, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are happy to note that you had a wonderful stay and the services delivered by the team were above expectation.

We look forward to seeing you back at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 2, 2013

We visited dubai in the last week of Dec'12 and had booked our stay at the flora grand hotel at Al Rigga Road. Right from the booking, the hotel staff was very helpful and a very good feature is that they listen to you!! The hotel lobby is very welcoming.The check in was very easy and extremely proffessional but at the same time very warm. all the things were explained properly and questions were answered very patiently. The hotel room was great and perfect. All facilities are there in the room. the bed is comfy, writing table is good, lighting is good, the cupboard is awesome!! A small advise thought - the hair dryer in the bathroom is not all that strong and is kind of weird - can be improved!! the room is cleaned and made tidy every single day. it used to just feel great to come back to the hotel room with the bathroom and bed so nicely done!! the breakfast buffet is really worth paying for!! simple and neat tastes with both veg and non-veg variety is great. we being vegetarians had a good spread too!! the staff at the restaurant are very nice. they cater to your every single request. Overall the hotel is great. The staff is exceptions right from the welcoming person, the check in guys, the luggage guys, housekeeping staff, restaurant staff etc. please keep the same tempo in your hospitality and give good rates!!! :))

Room Tip: All rooms are good - probably higher floors are preferable.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank medhansh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, January 6, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are delighted to know that your stay was memorable and the team looked after you well.
The area of improvement has been noted and we shall attend to the same at the earliest so that it does not become of any inconvenience to our future guests.We are glad that our breakfast buffet impressed you.

We look forward to welcome you again at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 2, 2013

From the moment we entered the hotel I knew we had made the right choice. The staff were very friendly and as we were a five, (2 parents and 3 siblings - all over 16) they had kept their promise and kept a triple room and a king room on the same floor. We realised that the triple room was a smoking room and the staff were very kind and moved us to a non-smoking room with no hassle.
Breakfast was good variety and a lot to eat. All staff were friendly and even a simple thing like an iron would be sent up to the room in a matter of minutes. Very efficient, clean and helpful staff. Location was about 10 mins from Dubai Mall and lots of food places around. Perfect and away from the much more expensive and overpriced Jumeirah Beach. In fact during this trip I stayed with a friend at Jumeirah Beach for one night and it was noisy and I missed my hotel!
Thanks everybody

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank s b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, January 3, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are delighted to note that your stay was enjoyable and memorable with all the aspects of the hotel. Iam glad our breakfast buffet was satisfying.Your kind appreciation to the team has been duly conveyed.

We look forward to welcome you again at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
3 reviews
Reviewed January 1, 2013

Well, for starters, I've to say the room is pretty clean and nice. But then again, I've also stayed in vision hotel, abu Dhabi and it's pretty much the same, if not, better facilities. The hotel is pretty and near the metro, which you can take to almost anywhere cos the union (interchange) is there. It is also near the airport, like 20mins drive. But the services at the hotel was not too good. Housekeeping refuse to add more blankets for us and even needed an explanation for asking for more. One of the conciege directed my bf to walk to the souk, which is like a half hour walk, but when we checked again, we realised that the souk was too far go walk and that guy didn't even bother to let us know. Imagine if we had walked there. well, I'm a sucker for good service so I expect to be treated well when I pay for it.


Oh yes, and heads up on Altanis tourism. The company at the reception practising tours might send you to this your when you ask for desert tour. They provide desert tours but it's called desert camp, which pretty much sums up what the 'tour' really is.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samchionh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, January 3, 2013
Dear Guest,

Thank you for your feedback on your stay at the Flora Grand Hotel !

Please accept my humble apologies for the inconvenience caused by the team in housekeeping and concierge.We have put the concerned staff on a retraining mode so that our future guests do not get to experience such a situation in the hotel.

We request you to give us another chance and allow us to show you the difference your valuable feedback has made to the services of the hotel.

We hope to see you in the near future at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed December 30, 2012

Overall it was good but we had a bad
experience! One of our shopping bags, which was in the room, was thrown away or stolen. We didn't like that at all ! Advice; don't
leave your shopping bags on the ground and try to keep the receipts with you all the time.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abo-moaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFGH, General Manager at Flora Grand Hotel, responded to this review, January 3, 2013
Dear Guest,

Thank you for the feedback on your stay at the Flora Grand Hotel !

We are happy to know that your overall experience was above expecatation.Please accept my apologies for the mistake on the part of the room cleaning attendent who has been briefed to be very careful with belongings of the guest.

We hope you will put this issue behind and give us another oppurtunity to display our hospitality to provide you with a satisying and memorable stay at the Flora Grand Hotel !

Warm Regards,

Satish Nambiar

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Flora Grand Hotel

Property: Flora Grand Hotel
Address: Al Rigga Rd. | 26b Street, 28; Al Muraqqabat; Deira, Dubai 120328, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Dubai
#65 Family Hotel in Dubai
#67 Spa Hotel in Dubai
#70 Romantic Hotel in Dubai
#79 Business Hotel in Dubai
#102 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Flora Grand Hotel 4*
Number of rooms: 200
Official Description (provided by the hotel):
Flora Grand Hotel Dubai is a four star deluxe hotel conveniently located in the heart of Dubai's thriving commercial and leisure district, just 10 minutes from Dubai International Airport and on the famous Al Rigga Street - the most exciting part of town all year round. The hotel offers 200 rooms to choose from, including Superior, Executive, Deluxe, Connecting Rooms and Suites for uncompromising indulgence. Indulge your mind and body at the Health and Leisure facilities at the Flora Grand Hotel Dubai.The facilities includes Free Hi Speed Wifi Internet fro all inhouse guests,Gym and Health Club, Serenity Spa, Outdoor Swimming Pool and Gym. The Monsoon is the hotels all day dining restaurant serving a wide range of international cuisine. You can also enjoy a delightful selection of cookies, fresh pastries, juices and coffee at Al Nakheel coffee shop. Our privileged location in Deira Dubai combined with the highest levels of hospitality and comfort makes the Flora Grand Hotel your best choice in Dubai. Rooms: 200 ... more   less 
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Also Known As:
Flora Grand Hotel Dubai
Hotel Flora Grand
Flora Grand Dubai

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