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“good hotel location wise but no additional beds for children!” 3 of 5 bubbles
Review of Villa Rotana - Dubai

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Villa Rotana - Dubai
Ranked #84 of 544 Hotels in Dubai
Certificate of Excellence
Jersey, United Kingdom
1 review
“good hotel location wise but no additional beds for children!”
3 of 5 bubbles Reviewed December 29, 2013

Check in was easy and pleasant we booked this hotel on last minute.com on our way back from aus to london . We booked a 5 night stay for a reasonabke cost for dubai at christmas. On arrival we were asked if we wanted to upgrare the room to a premier suite for an extra £50 approx per night and thank goodness we did. The room was a great size and clean but with one bed, for us all! The hotel say you are supposed to all sleep in one bed even though my children are 6 and 10. The upgrade of the room provided us with a sofa and a chair for my children to sleep on despite several requests with the hotel to provide beds as we did have the room with the upgrade we were told we have a shortage of beds so no. This appeared to be a very common problem as we noted other guests complaining of the same thing with teenage children! Last minute response was their system does not recognise the ages of children and assumes you can all sleep in one bed????? Well that was news to me! If your looking for a hotel with good location to the burj khalifah etc this is for you. Staff are very helpful, breakfast is good value for money and rooms are clean and spacious. If you need more than one bed look elsewhere!

Room Tip: Premier suites are worth their money as much more space if you have children and youll need itfor th...
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tenny1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, January 5, 2014
Dear TripAdvisor Member,

Thank you for sharing your concerns following your recent stay at Villa Rotana.
First and foremost please accept my sincere apologies for the negative experiences during your stay with us. We understand the situation must have been difficult with the two children in the room. As a standard, we try our level best to meet each and every request of our clients. The period wherein you stayed with us was a high occupancy period with a lot of families with children in house. Our children policy states that the suite can accommodate 2 children below twelve years free of charge in the same room in existing bedding. Any requests for Extra beds can be made which will be subject to availability and charge.
We have put in efforts towards corrective measures since we received your feedback. I hope despite your experience you will still afford us to serve you again.

Thank you once again for providing us with your valuable feedback


Sincerely yours,


Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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726 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Al Muharraq, Bahrain
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

It’s a very good hotel in term of room size, room cleanness and location. The hotel staff are very helpful and the breakfast hotel was very good in term of food quality and variety.

I was impressed that even the smoking rooms were not having smoke smell.

I tried another hotel managed by Rotana (Burjuman Arjan) in my previous visit which was 6 month ago. Villa Rotana was much better in term of hotel location and breakfast.

The only mistake was asking the hotel receptionist to recommend me a tourism agency for a Safari tour including a barbecue dinner.

The agency recommended by the hotel was called “North Tourism”. Since I am an Arab, I would never ever recommend this agency to any one even if it will be free of charge tour.
The 4x4 car driver smelled really bad and for the whole trip we were really suffering from his smell. It seems that he didn’t take a shower for a long time !!

One more this was the quality of food provided by North Tourism for dinner was below average. Majority of the items are vegetarians from the Indian cuisine, only two grilled items were provided and all food was cold and tasteless .

The amount I paid for this tour was not worth it comparing to the quality of the food provided.

If you want to go to a Safari trip, don’t ever think of doing it with North tourism or any other
agency targeting vegetarians unless you are vegetarian.

Room Tip: Do not do the Safari trip with North Tourism agency
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ahmed_Al_Khayyat_BHR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, December 27, 2013
Dear TripAdvisor Member,

Thank you for taking the time to review our hotel and share your experiences. We are delighted to hear that you had a pleasurable stay with us. Thank you for your kind words about the helpfulness of my colleagues, very good breakfast and hotel location. Further in to your Review, I have taken a good note about on what you experienced and encountered during your Safari Tour booked with North Tourism and the same will be communicated to them.
Once again we would like to thank you for your valuable feedbacks.

We are looking forward to your future stay with us.

Warm regards,

Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 22, 2013

Everything was so great about this hotel. Food, service, parking, staff. I stayed in the Business Escape room. The room was fantastic and spacious. Great and luxurious overall experience with great view.

Room Tip: Room with view on Shaikh Zayed was great.
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nadeem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, December 27, 2013
Dear TripAdvisor Member,

Thank you for the wonderful and very detailed review following your recent stay at Villa Rotana.

We are delighted to read that you enjoyed your stay with us and your kind comments will be shared to with my colleagues.

We are truly looking forward to the opportunity of welcoming you back upon your next visit to Dubai.

Sincerely yours,

Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed December 18, 2013

Stayed here for a second time. Last time was in Feb early this year. This time the front desk lady fatima offered an upgrade to the suites for just an extra 100 AED per night and the suites was great value for money. Anyone staying at Villa rotana should pay for the extra cost of the suite and stay in the suite as it is one of the best suites in the price range i have stayed in.

It is extremely well located and i also noticed that the tv channel offerings had also increased compared to my last time, which i had mentioned in my previous review.

Room Tip: Choose the suites
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Munzir L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, December 22, 2013
Dear TripAdvisor Member,

Thank you for staying once again at Villa Rotana and for sharing your experience during your stay.
We are glad to know that you find our Suite Room Rate a good value for the Money. We would like to thank you also as you noticed the additional offerings of our tv channels compared to your last visit.

Once again thank you very much and we are looking forward to having the pleasure of serving you once again in the near future and rest assured that we would continually provide you with the best service and personalized care at all time.

Best regards.

Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrenton, Virginia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 8, 2013

Villa Rotana has been where we have always stayed when visiting Dubai. We just returned from another visit and found it as relaxing and enjoyable as always, the service superb. The hotel is quiet and smaller than many, which we really like, with an Italianate style, classical music playing in the background, a lovely rooftop pool and delicious breakfast in a bright, comfortable, tasteful atrium, traditional architecture with a very contemporary flair.

Since our college-age son was meeting us in Dubai, we rented a suite, which was well equipped with a comfortable living room and small kitchen; staff provide an extra roll-away bed. Our main complaint from prior stays was charges for internet and this time with our suite upgrade we received free internet. (I gather that it is common practice in many Dubai hotels to charge for internet. I hope this practice changes. Hotels who offer free internet are definitely attractive.)

The overall service couldn't be better, with very friendly, helpful staff at every level from reception and concierge to housekeepers and technicians. We especially like the location, as it is very close to the Business Bay metro and only one stop from the Dubai mall and the Burj al Khalifa. The proximity of the metro makes it easy for my husband to get to business meetings from a very central location. For those who like to eat some meals in the room, there is a grocery store less than a block away. We also discovered a delicious Lebanese restaurant in the same building as the grocery store.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NellieN57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, December 10, 2013
Dear TripAdvisor Member,

Thank you for sharing your kind and detailed review about your recent stay at Villa Rotana.
We are more than happy to know that you enjoy stay and find our service a superb one! Should an opportunity permit you back at Dubai, we are more than happy to assist you. You concern with regards to the internet charges is well noted and will review the same further.

Thank you once again for providing us with your valuable feedback.

Best regards,

Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 5, 2013

I cannot comment on any stay at Villa Rotana as we have not yet stayed there. However, I can say that we had a slight problem with our booking there for New Year's Eve 2013. Without any hesitation the General Manager sorted things for us in a professional and courteous manner - offering a totally unexpected solution. If this is the pre-stay service then we are looking forwards to a great stay at Villa Rotana soon.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Service
Helpful?
Thank LynUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, December 10, 2013
Dear TripAdvisor Member,

Thank you for the comment.
It is such a pleasure to receive your positive feedback. Here at Villa Rotana we are enthusiastic to serve our guests and make sure they have all the care and attention they expect. Me and my colleagues are looking forward to your stay and please let me know if I could be at any assistance.

Sincerely,

Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed November 28, 2013 via mobile

I just remained in this hotel for 2 nights and 1 day. It was amazing experience. I liked the services and everything in this hotel. Best location its just 2 min walking to metro station. So I recommend this hotel.

Stayed November 2013, traveled on business
Helpful?
Thank Mustafa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, November 30, 2013
Dear TripAdvisor Member,

We would like to thank you for taking time to share on TripAdvisor your amazing experience at Villa Rotana. It is delightful to know that we have met your satisfactions during your stay with us and we are very please for recommending our Hotel. At Villa Rotana our goal is to achieve the highest service we could offer to our guest.

I would like to thank you also for the appreciation you mentioned to my colleagues and the same will be pass along to them.

Once again thank you for the feedbacks and we are looking forward to your next visit and wish you the best.

Kind regards,

Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Rotana - Dubai

Property: Villa Rotana - Dubai
Address: Sheikh Zayed Rd | next to Mazaya Centre, Dubai 118737, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#63 Family Hotel in Dubai
#80 Luxury Hotel in Dubai
#92 Romantic Hotel in Dubai
#107 Business Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Villa Rotana - Dubai 4*
Number of rooms: 180
Official Description (provided by the hotel):
Villa Rotana-Dubai is conveniently located on Sheikh Zayed Road adjacent to DIFC and Dubai Convention Centre, 10mins away from the Dubai International Airport.Overlooking the Burj Dubai this hotel is perfect for business and leisure. The atmosphere and the ambiance embraces the uniqueness of local Arabian culture. Capturing the very essence of Dubai today, Villa Rotana facilities are sophisticated and contemporary, offering spacious and beautifully presented 118 studios and suites. ... more   less 
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Also Known As:
Villa Rotana - Dubai Hotel Dubai
Hotel Rotana Dubai

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