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Villa Rotana - Dubai
Ranked #75 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed November 28, 2013 via mobile

I just remained in this hotel for 2 nights and 1 day. It was amazing experience. I liked the services and everything in this hotel. Best location its just 2 min walking to metro station. So I recommend this hotel.

Stayed: November 2013, traveled on business
Thank Mustafa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this reviewResponded November 30, 2013

Dear TripAdvisor Member,

We would like to thank you for taking time to share on TripAdvisor your amazing experience at Villa Rotana. It is delightful to know that we have met your satisfactions during your stay with us and we are very please for recommending our Hotel. At Villa Rotana our goal is to achieve the highest service we could offer to our guest.

I would like to thank you also for the appreciation you mentioned to my colleagues and the same will be pass along to them.

Once again thank you for the feedbacks and we are looking forward to your next visit and wish you the best.

Kind regards,

Kinan Al Ghraoui
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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647 - 653 of 1,086 reviews

Reviewed November 20, 2013

hotel is very well located (beach, shopping, bars), staff is helpful and friendly. we can also recommend special offers by the hotel as safaris. rooms are comfortable (Sheikh Zayed Road is no issue, AC is controllable), state of gym is good. it was a great stay and we would always recommend it.

  • Stayed: November 2013, traveled with friends
    • Value
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1  Thank 123traveller1232013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this reviewResponded November 23, 2013

Dear TripAdvisor Member,

Thank you very much for sharing your great review about our Hotel on TripAdvisor.
We are happy to know that you enjoyed your stay with us. Thank you for commending that we have comfortable rooms and good gym.
Your appreciation with my colleagues is well noted and will certainly motivate us to keep up the good work.

One again thank you very much for the wonderful feedback and for recommending the Hotel.
We are looking forward on your next visit to Dubai.


Best regards,

Kinan Al Ghraoui
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

Stayed here for 2 nights, was a decent hotel, staff were friendly, location was good near to metro station and Dubai mall. Breakfast was ok, nothing special. The suite we stayed in was nice and bright, was clean but the sofa has seen better days. The pool was small and not really suitable for young children. Was annoyed when someone decided to ring the door bell three times at 5am, by the time I got up and opened the door there was no one there.

  • Stayed: October 2013, traveled with family
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1  Thank HarryJ112013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this reviewResponded November 5, 2013

Dear TripAdvisor Member,

Thank you very much for taking the time to share your comments on TripAdvisor.
First and foremost please accept my apologies for the inconvenience caused as you have been disturbed by someone on an early morning during your stay. Rest assured that the Front Office Department has been informed about this matter. We hope that this experience will not deter you from staying with us again.

Moreover, we are glad to we have pleased by our location, nice suite room and friendly staffs. Your feedback with regards to swimming pool, breakfast and sofa are well noted and will be review for better improvements.

Again, thank you and we hope you will allow us the opportunity to even serve you better in the future.


Sincerely,

Kinan Al Ghraoui
General Manager

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Reviewed October 21, 2013

The hotel is fine- clean and well presented with a nice breakfast. But no wow factor and the interior rooms are very dark, which is a bit depressing. The Rose Rayhaan nearby is a much better option. The staff are nice and friendly.

Both hotels are dry!

Room Tip: Get a room facing outside if you can.
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  • Stayed: January 2013, traveled on business
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2  Thank Cat_holiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this reviewResponded October 25, 2013

Dear TripAdvisor Guest,

Thank you for the feedback on your recent stay with us. It is good to received from our guest where we have done well and where are the areas we need to improve or enhance on.

Once again thank you for sharing your experiences with us and we hope you will give us another opportunity to welcome you back to the hotel in the not too distant future.

Sincerely,

Kinan Al Ghraoui
General Manager

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Reviewed October 19, 2013

We spent several days at the Villa Rotana in Dubai over Eid and it was a very pleasant stay. The biggest plus for VR is location: it is located in the Al Wasl area of Dubai, close to the Dubai Mall, Burj Khalifa and Jumeira beach. Al Wasl has a Santa Monica flavor to it thanks to the ocean front, public beach, public park (Al Safa park) and nice shopping options (the Mercato Mall is especially nice, with an Italian ambience). Other plusses include the excellent breakfast (included in our room price); spacious suite with kitchen, living room and toilet in addition to bedroom with attached bathroom (ideal for a family); excellent all-round service (special mention to the breakfast crew, front desk staff – Anand in particular, and housekeeping). Now for the negatives: you have to pay for wi-fi (80 Dh per day, or a good weekly price option of 300 Dh, there is also a 2-device limit on wi-fi usage!). Make sure to include this charge when comparing prices between hotels. If there is an award for the most un-ergonomic hotel faucet handle, Villa Rotana would be a front-runner. The faucet controls in the bathroom and toilet are bizarre to say the least: it looks like a metal joy-stick and is difficult to operate. But this does not take away from the fact that VR is good value for money by Middle East standards. The hotel is located on Sheikh Zayed Road and offers good accessibility to all the Dubai hotspots. There is also a pool and a well-equipped gym in the hotel. Al Safa park is about a mile away. Business Bay metro station is about a 500-m walk. Walkable shopping/eating options include Eat & Drink, small grocery store, Baskin Robbins, Dunkin Donuts, Safest Way.

Room Tip: You could ask for a room with a view of Burj Khalifa. But you can't go wrong with an interior ro...
See more room tips
  • Stayed: October 2013, traveled with family
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3  Thank NivyUAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this reviewResponded October 21, 2013

Dear TripAdvisor Member,

Thank you for sharing your review on TripAdvisor.
We are glad to know that you had a pleasant stay with us. Your detailed feedback and positive reviews will serve an added motivation to the entire team to consistently maintain the highest level of service to you our valued guest.
With regards, to the internet connection charges, the internet service provided is a leased line connection (good connectivity) which is a stable and faster kind of connection and therefore is charged more by the service provided to the hotel.

I have also noted your appreciation to Anand of Front Office Department who I’m sure will be mostly pleased to receive your kind gesture

Once again Thank you and we are truly looking forward to the opportunity of welcoming you back upon your next visit to Dubai.


Sincerely yours,

Kinan Al Ghraoui
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

We stayed here as part of a 2week trip after visiting Asia. This was the worst hotel we stayed at as part of the trip and cost us the MOST. Checking In late at night we arrived in our room wanting to sleep and so ignored the shabby room we were put in. I've stayed in other Rotana properties in Dubai but this room was POOR. Located on the 3rd floor at the back of the property. There was mould around the cramped bathroom. Toiletries were sparse, it was as if they thought only 1 person was staying there because there certainly wasn't enough for 2. The bed had a musty smell and then the housekeeping fiasco...... As a couple we didn't really plan our time in Dubai and went with the flow spontaneously and so would have breakfast go out and return for an afternoon nap. On returning the room was NEVER made up, despite leaving a sign outside the door. Even after speaking to a housekeeper about making our room up. We were informed the room could be made up any time between 9-6, but we literally had to call them to make up our room and had to cut our sleep short to allow them to make our room up. We should NOT have to arrange our day around housekeeping, they should arrange it at the guests convenience. On one occasion the tv remote went missing after making our room up so we rang housekeeping who sent an engineer? Then someone came to "look at our mini bar". Then finally someone came with a replacement remote. After complaining to a polite gentleman at reception that night we were given a lovely cake as a means of apology which was nice. Breakfast was amazing and loved it, all breakfast staff were lovely and polite.
Overall we were expecting better after the reviews on trip advisor, it is in a great location but don't expect views of the burj khalifa from your room. I would recommend having a suite as our studio was disappointing if you stay here.

Stayed: October 2013, traveled as a couple
3  Thank Barbietravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this reviewResponded October 19, 2013

Dear TripAdvisor Member,

Thank you for sharing your concerns following your recent stay at Villa Rotana.
First and foremost please accept my sincere apologies for all the negative experiences during your stay with us. The feedback provided has been forwarded to the concerned department heads for action to be taken and corrective measures put in place to avoid such incidents again.

I hope despite your experience you will still afford us to serve you again.

Thank you once again for providing us with your valuable feedback


Sincerely yours,


Kinan Al Ghraoui

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

On my move to Dubai we spent almost 3 weeks in Villa Rotana while trying to find our bearings in the city. The location is quite good - just off Sheikh Zayed Road and close to Business Bay metro station. The hotel has a nice traditional exterior. As you enter there is a grand feeling with well done up interiors. The room (suite) was quite spacious and comfy. The gym and swimming pool were well equipped and maintained. The staff was very courteous and there was always a personal touch in their interaction. The breakfast spread was quite elaborate. Perhaps the menu could do with a little more variety. Also I found the room rates on the higher side. Overall it was a memorable experience and a good first step into Dubai.

  • Stayed: September 2013, traveled with family
    • Value
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1  Thank Shishir191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this reviewResponded October 18, 2013

Dear TripAdvisor Member,

Thank you for posting your wonderful review on TripAdvisor.
As I have read through your comments I am very pleased to have learned that we have reached your satisfaction with most of our services and thank you for commending the staff courteousness. It is highly appreciated. Your comment about adding variety of menus on our breakfast buffet is well noted as well as the room rates and will be further review as we always aim to provide you our valued guest our utmost services and facilities.

Again thank you and we are looking forward having you once again in the near future.



Best regards,

Kinan Al ghraoui

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Rotana - Dubai

Address: Sheikh Zayed Rd | next to Mazaya Centre, Dubai 118737, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#58 Family Hotel in Dubai
#66 Luxury Hotel in Dubai
#92 Romantic Hotel in Dubai
#107 Business Hotel in Dubai
Price Range: $95 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa Rotana - Dubai 4*
Number of rooms: 180
Official Description (provided by the hotel):
Villa Rotana-Dubai is conveniently located on Sheikh Zayed Road adjacent to DIFC and Dubai Convention Centre, 10mins away from the Dubai International Airport.Overlooking the Burj Dubai this hotel is perfect for business and leisure. The atmosphere and the ambiance embraces the uniqueness of local Arabian culture. Capturing the very essence of Dubai today, Villa Rotana facilities are sophisticated and contemporary, offering spacious and beautifully presented 118 studios and suites. ... more   less 
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Also Known As:
Villa Rotana - Dubai Hotel Dubai
Hotel Rotana Dubai

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