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“Not the most comfortable rooms...”

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Villa Rotana - Dubai
Ranked #77 of 547 Hotels in Dubai
Certificate of Excellence
New York
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not the most comfortable rooms...”
Reviewed February 3, 2012

Good:
-Very clean
-Spacious living room & Kitchen
-Good location for Dubai Mall
-Close to Metro
-Breakfast was decent, but not excellent.
-Service was excellent, staff was very polite and helpful.

Bad:
-Twin beds were very uncomfortable and small (note: we were charged 100aed more per night for switching from King to twin room)
-Room size was pretty small
-Internet is very expensive (20AED / Hour )
-Sauna/Jaccuzzi/Steam room were very poor (barely working)

I wouldnt stay here again simply because of the comfort of the bed was too poor. Next time I would recommend staying near Dubai Marina/ JBR.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bassil Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review, February 5, 2012
Dear Trip Advisor Member,

Thank you for your comments and we highly appreciate your feedback as this allow us review our service and facilities and only through comments we will able to do so.

I would like to sincerely apologize for the inconvenience we have caused you during your recent stay here in Villa Rotana. We have taken a good note of its content and we shall address and discuss all matters with the team to prevent similar problems occurring in the future.

We deeply value our relationship with you and committed to providing you the highest level of service.

I hope that despite your experience you will still afford us a chance to serve you again.

Sincerely,

Kinan Al Ghraoui
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 20, 2012

We stayed here for a couple of nights and found it to be an excellent hotel. The staff were wonderful, the rooms were clean, modern and comfortable. The location is not bad, very close to the metro, and close enough to other attractions to ensure that taxis were not expensive.

The breakfast was also fantastic. The rooftop pool was very nice, and there are great views of the Burj Khalifa.

The only downside is that the internet is not included. We have been on a 5 week vacation in the UK, Europe and Middle East, and this was the only accommodation we had where we had to pay for internet access. The cost was AED80 (slightly more that USD20) for 24 hours.

The hotel is great, and the service was good too, but I think that this aspect, ie having to pay for internet access will be a deal breaker for many.

In any case, thanks for a great stay.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tarobabette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review, January 22, 2012
Dear Trip Advisor Member,

Thank you for your review and we are delighted to hear that you have enjoyed your stay with us.

I have taken a good note of your comment and will review the same at the earliest.

Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel soon.

Sincerely,

Kinan Al Ghraoui
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 5 Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 18, 2012

The hotel has good amenities, lovely roof top pool and the best breakfast ever. The reception staff could have been more helpful.

Room Tip: Better to have a room looking out to the street rather than into the courtyard
See more room tips
  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kinacollector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review, February 1, 2012
Dear Trip Advisor Member,

Thank you for posting your review on Tripadvisor. It is delightful to hear that you have enjoyed our amenities and breakfast

Your comment and feedback has been shared with our team. We look forward to welcoming back on your next visit.

Best regards,

Kinan Al Ghraoui
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 5 Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 17, 2012

Booked for 4 days without knowing much about the area and were pleasantly surprised with the extremely high standard of this hotel. Nothing was too hard for the staff who went out of their way to help. Pool and gym were great up on the roof where Khalifa and Dubai from up there. Our room at the front on the fourth floor, was large with a view to the Burj. Only problem was the constant hum of the twelve lane freeway that runs in front of the hotel, however, that is just a constant noise which blends into the background after a while. If you wanted a quiet room then the back of the hotel is very quiet and secluded. We opted for the view and were not disappointed.
Breakfast was very good with variations each day. Staff were very attentive and provided exceptional personal service... just had to ask. The Hotel is within five minutes walk to the Metro which is inexpensive and is one one stop (AED 2.50 for one sector)to Dubai Mall(best of all the shopping Malls) and the Burj Khalifa. There is usually a 3 day wait list for a trip to the top of the Burj so book on line well before you leave to ensure you get to visit the top. The cost is AED 100 but if you miss out you can pay AED 400 for instant access. We were going to spend the AED 400 as we missed out on the normal visit but were plagued by dust in the air and extremely poor visibility (1.5 km) so it is a bit of a gamble as to what is the best time. Thought the cost was a bit extreme for just being at the top without the view so will get there next visit.
The Metro will take you right to Dubai Creek where it is 5 mins walk to the Old Souk. Catch one of the many small ferries up the Creek from the far end for a taste of the hectic water life...cost AED 1.00, best money we spent. See the large sea going dhows and the incredible cargos sitting on the docks waiting to be loaded.
Taxis are cheap but from the airport there is a AED 20 flagfall to start but on the return it is only AED 3.00 day or AED 3.50 night. Usually round AED 60 from and AED 40 to. Watch where you catch the taxi at the Dubai Mall. I cost us AED 10 just to get out of the underground car park to where we were dropped off the previous day. Water show starts every half hour from 6 pm to 11 pm but only last for about 5 mins. Disappointing if you have seen the fantastic show at the Bellagio in Las Vegas

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Leafau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review, January 22, 2012
Dear Guest,

We are pleased to know that you enjoyed your stay with us and were happy with our services and facilities. You are welcome to come again for another memorable experience at our hotel.

We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments by our valued guests we will be able to do so.

Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel in the near future. Rest assured that we would continually provide you with the best services and personalized care at all time.

Kind regards,

Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 16, 2012

We spent a couple of days at the Villa Rotana on the way back from Africa to NZ. From every point of view our stay was a delight. The staff were brilliant, the location ideal. Midway between the Dubai Mall and the Beach and half an hour to the airport - so taxis were quick and easy. Great views from the room and the roof pool. I would recommend this hotel for business or pleasure.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ergopro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review, January 17, 2012
Dear Guest,

Thank you very much for your recent stay at Villa Rotana Dubai and your positive feedback "Outstading review" posted in Trip Advisor.

We are pleased to know that you enjoyed your stay with us.

Once again thank you for staying at Villa Rotana - Dubai and we are looking forward to welcoming you back in the not too distant future.

Best regards,

Kinan Al Ghraoui
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level 5 Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 15, 2012

A very nice hotel, out of the main hustle and bustle of mainstream Dubai but very comfortable and enjoyable. Lovely buffet breakfast, nice roomy clean modern rooms.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StewartR216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review, January 16, 2012
Dear Mr Stewart,

Thank you for posting your review on Trip Advisor.

We are pleased to know that you enjoyed your stay with us and were happy with our services and facilities. You are welcome to come again for another memorable experience at our hotel.

Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel in the near future. Rest assured that we would continually provide you with the best services and personalized care at all time.

Best Regards,

Kinan Al Ghraoui
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vlierden, The Netherlands
Level 6 Contributor
419 reviews
208 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed January 12, 2012

Hotel is located near Business bay metro station, so very easily acessible by metro from the Airport. It is somewhere in the middle of the Dubai city close to the burj al khalifa. The hotel is of a really good quality and has a nice set-up. People go the extra mile to help you and serve you. rooms are big and look very nice. Only disadvantage is that some rooms have interconnecting doors which can give some noise from one room to the other. Breakfast is a very big buffet with all you can wish for. All? well the only thing I missed was the live cooking, as I like a fresh omelet in the morning.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PeterEijsbouts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this review, January 14, 2012
Dear Trip Advisor Member,

Thank you for posting your review on Trip Advisor.

We are pleased to know that you are happy with the services provided by our staff and for the compliments shared.

We have taken a good note of the comments mentioned and shall address and discuss all matters with the team to prevent similar problems occurring in the future.

Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel in the near future. Rest assured that we would continually provide you with the best services and personalized care at all time..

Kind regards,

Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Rotana - Dubai

Property: Villa Rotana - Dubai
Address: Sheikh Zayed Rd | next to Mazaya Centre, Dubai 118737, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#63 Family Hotel in Dubai
#72 Luxury Hotel in Dubai
#92 Romantic Hotel in Dubai
#107 Business Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Villa Rotana - Dubai 4*
Number of rooms: 180
Official Description (provided by the hotel):
Villa Rotana-Dubai is conveniently located on Sheikh Zayed Road adjacent to DIFC and Dubai Convention Centre, 10mins away from the Dubai International Airport.Overlooking the Burj Dubai this hotel is perfect for business and leisure. The atmosphere and the ambiance embraces the uniqueness of local Arabian culture. Capturing the very essence of Dubai today, Villa Rotana facilities are sophisticated and contemporary, offering spacious and beautifully presented 118 studios and suites. ... more   less 
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Also Known As:
Villa Rotana - Dubai Hotel Dubai
Hotel Rotana Dubai

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