I spent two days here. My first issue was that they did not have enough staff on reception. I had to wait what seemed like an age to get someone to check me in. This also presented problems. My visit was for business we had booked a meeting room and this is where I took real issue. The meeting room had been booked by the office. A few mistakes were made by the office with regards to timings. I had wanted to have our food that had been ordered in the same room and at the start of the meeting - 1pm as opposed to 3pm that the office requested. First of all i had to plead that they serve the food at 1pm. I had to be put through to some manager who eventually got the kitchen to agree to the time change. 1pm came and went and there was no food. I had to keep coming out to speak to the waiter and the elusive manager on the phone. Rather than continue to bore you with the detail I again had to plead to ask that the food be brought on to the meeting room. Food that had been ready at 1pm eventually got to us at 2.38 pm! Obviously some items were cold. The manager on the phone said the waiter could not take instruction from me as he was "only a waiter". Surely in a business centre there should have been someone that could issue instructions. All the issues led to me having to come out of my meeting about 5 times - not good. I could go on but they really need to improve the way they handle customers. Yes we got things wrong with the booking but they were not insurmountable issues. I also deal with customers and they make mistakes but the mark of good service to my mind is how you handle things when things go wrong.
On a positive note I really liked the Italian restaurant - great service and food. Probably where we got the best service. Rooms are ok. Breakfast not bad.
Location is good if you are visiting a nearby company. Not one I would recommend to a tourist.
- Official Description (provided by the hotel):
- Enjoy the stylish comfort of the Radisson Blu Hotel in Al Sufouh at Media City. The tone for your visit is set by the elegance of the lobby, a stylish composition of wood, stone and glass with Swarovski chandeliers. The 246 rooms and suites of this Media City hotel carry that elegance through in clean lines and warm tones. On-site dining provides guests with numerous options at several restaurants, bars and lounges. For relaxation, guests can luxuriate in the sunshine on an outdoor terrace or in the cool waters of our outdoor pools as well as indulge in a massage or spa treatment at Senso Wellness Center. The hotel's meeting space, which comprises 12 rooms, spanning 582 square meters, is available for private and business events. ... more less
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- Also Known As:
- Radisson Blu Hotel, Dubai Media City Hotel Dubai
- Radisson Dubai
- Dubai Radisson