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Reviewed May 29, 2019

Stayed for 7 nights package booked through Emirates Holidays. I have stayed at several Palm hotels in the past 5 years and the Waldorf is now my top tip for anyone looking for a luxury hotel that is well managed with all the staff focused on delivering an wonderful customer experience.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
3  Thank MJR1953
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 28, 2019

Spent 7 very enjoyable, relaxing days at the Waldorf. Excellent service and good facilities. Unfortunately we had to change room as there was a bad smell from the shower in our first room but the staff were very helpful and moved us without hesitation.
We chose the half board option and were pleased we had done so as there are no restaurants within walking distance and you have to rely on a limited shuttle service or taxis. The food was good and with the half board option, apart from the main buffet, each restaurant has a three course menu which costs the same as the half board allowance. Also, it came as a pleasant surprise, we had a glass of wine (or alternative beer / soft drinks) included with our dinner each evening.
Rooms are well appointed with all facilities you expect from a 5 star hotel.
There is a family pool and a quiet adult pool (not very deep for serious swimmers). Plenty of sun beds and a very attentive beach and pool service with plenty of drinking water in 'ice bags'. The beach is a bit stony so suggest guests take flip flops or other beach shoes.
We visited during Ramadan so there was no entertainment in the evening, not even a piano player which was disappointing. Guests expecting entertainment should avoid Ramadan.
Overall an excellent hotel

Room tip: Most rooms have sea views or Palm views. Some rooms on the first floor are set back and have a much more limited view.
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank John C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 28, 2019

this property is operated in great excellence and very warm hospitality attitude...especially the entire hotel staff is extraordinary friendly and professional at the same time....what ever you may wish is taken very serious and taken care immediately...Congratulations to whole team and the general manager Mr David..

Room tip: rooms are great especially overlooking the palm island
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank alaeddinbabaoglu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 28, 2019

We stayed in Waldorf 8 nights with my wife and baby of 8 months.
When we arrived, the front desk was very rude, and not professional at all. They clearly lack of competent staff. We arrived late with our baby. Because we did not pay the full deposit amount, they rang almost three times in our room so we could pay the dinner we took in our room the same night, waking up our baby... The beginning of our vacation was basically horrible.
I asked to speak with the manager. I was introduced to Ahmed Kamel Mohamed who took care of the issue in a very professional and kind way. He is a real professional and showed real interest in the issue. He checked all information I provided and made the right decision in a timely manner.
The rest of our stay was really great. The staff (except front desk) is very nice and super helpful. The rooms are large and well designed. The swimming pool are very nice. The only downside is the food (especially the Asian restaurant) which is really not great.
Will definitely come back

Date of stay: April 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Mat0481
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 27, 2019

The beach itself is worth a million - perfect temperature in the pool, clean and tidy beach, a system of ordering using your phone (are we in the future yet??), ice cream and water just by the promenade and suuch a delicious food by the restaurant (try the power salad!) - there is birds, but we liked them, and it looked like the staff is more concerned than us :) speaking of staff, very attentive, pleasant and genuine people. Will be back!

Date of stay: May 2019
Trip type: Traveled with friends
2  Thank casualista
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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