We stayed for 3 nights at the Waldorf Astoria on the Jumeira Palm, Dubai. It was a beautiful hotel with fabulous service and we had a room overlooking the Burj Al Arab.
We had one major issue which we didn't even realise when we booked our holiday, it was the month of Ramadan. This means that you shouldn't drink or eat in public during the hours of daylight. This made it very difficult as the temperatures were in excess of 45 degrees. However, this was our issue and nothing to do with the hotel.
This is a very high class hotel and with that comes some high class prices. I felt that the prices of drinks were far too excessive, even for Dubai. My wife and I are regular visitors to the United Arab Emirates and this was unquestionably the most expensive prices we've experienced.
I also felt that as the hotel was so quieton less than 20% occupancy), we should have been offered an upgraded room. We have had this many times whilst in Dubai or Ras Al Khaimah.
The service was exceptional at this hotel, from Jullia on Reception, to Das in the Restaurant and also the Restaurant Manager - the were a wonderful asset to the Waldorf team and great ambassadors for you brand. It would be great if your teams wore name badges so they could publically get the recognition they deserve.
Overall, a great hotel with a fantastic team.
- Official Description (provided by the hotel):
- Discover the abundance of luxury services at the stunning Waldorf Astoria Dubai Palm Jumeirah. Occupying a magnificent location on the iconic Palm Jumeirah, this elegant Dubai resort features an inviting private beach and a wealth of leisure activities, including watersports and tennis. Refresh in one of two temperature-controlled swimming pools or stretch out on the soft white sands of the hotel's 200m private beach. The resort features six distinct restaurants and lounges including European fine-casual cuisine at Social by Heinz Beck, South East Asian flavors at LAO, and the modern pool-side bistro Palm Avenue. Escape from the bustling city to the tranquil oasis of the grand Waldorf Astoria Spa. The spa features a lush outdoor garden and offers an array of treatments designed to impart a sense of balance and wellbeing. The supervised Coco's Kids Club offers a variety of activities to ensure your children are kept well entertained while you enjoy some time to yourself. | ... more less
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