We stayed here at the end of Feb of this year for 4 nights. Overall a really nice stay - we went as a short couples getaway but if we had brought the family it would have been equally good. A different flavour than the Waldorf in NYC, but met expectations across the board as a premium property. The location on the palm also felt like a nice quiet retreat from the bustle of "central" Dubai. We would stay there again, which with the number of choices in Dubai is as good a compliment as I could give.
Service: Earlier reviews indicated the staff was still getting the experience together but we did not see this at all - from end to end the service was great. We went with no plans except to see the tennis tournament, and the concierge had arranged the tickets for us in advance which saved a lot of time. The concierge team (Amado & Bilal) handled every request very well and considering we planned everything on short notice did not disappoint in getting reservations, arrangements etc (especially during food week!). This is a key sign of strong service. The front desk team was also great, there was a minor problem with the room which was handled promptly and effectively, even though we mentioned it as a passing issue - not an urgent one. Claudia did a great job here.
Rooms: great and what you would expect with a new premium property, minor technical issues but as stated these were addressed in a good manner. Views on both sides of the hotel are good. The best mark of a nice hotel room is that it is unremarkable, and the rooms here are in that category - in a very luxurious way.
Restaurants: we only ate at Lao and the pool, but both were great. staff did a good job of being attentive but not intrusive, important when you are on holiday
Property: as other reviews noted still works going on, but the pool and beach facilities were top-notch. Tennis court also good.
- Official Description (provided by the hotel):
- Discover the abundance of luxury services and amenities at the stunning Waldorf Astoria Dubai Palm Jumeirah hotel. Occupying a magnificent location on Dubai's iconic Palm Jumeirah, this elegant Dubai resort features an inviting private beach and a wealth of leisure activities, including watersports and tennis. Refresh in one of two temperature-controlled swimming pools or simply stretch out on the soft white sands of the hotel's 200m private beach, which boasts a prime position on the sunniest part of the Palm Jumeirah. The resort features six distinct restaurants and lounges including European fine-casual cuisine at Social by Heinz Beck, South East Asian flavors at LAO, and the modern pool-side bistro Palm Avenue. Escape from the bustling city to the tranquil oasis of the grand Waldorf Astoria Spa. The spa features a lush outdoor garden and offers an array of treatments designed to impart a sense of balance and wellbeing. The supervised Coco's Kids Club offers a variety of activities to ensure your children are kept well entertained while you enjoy some time to yourself. Specially crafted activities aimed to entertain specific age groups include hotel scavenger hunt, arts and crafts sessions, sandcastle building competitions, puppet shows, face painting, and sing-alongs. The expert concierge team at the Waldorf Astoria Dubai Palm Jumeirah is ready to offer suggestions on family-friendly activities, arrange a sight-seeing tour, or book a table at one of Dubai's destination bars or restaurants. HOTEL AMENITIES: 200m Private Beach| 2 Outdoor Temperature-Controlled Swimming Pools & 1 Shaded Baby Pool | Personal Concierge Services | Private Limousine Service | Waldorf Astoria Spa | 8 Meeting & Events Spaces | Tennis Court with Tennis Pro Services | 24-hour Business Center | Fitness Center | 24-hour Laundry & Valet | Supervised Kids Club with Outdoor Playground | Babysitting Services | 24-hour Room Service | Sightseeing Tours ROOM AMENITIES: In-Room Seating Area | 300 Thread Count Sheets | Black-Out Curtains | Clock Radio w/ MP3 Connection| Complimentary Pillow Menu with Non Allergenic Pillows | 42-Inch Flat Panel HD TV| DVD/CD Player | Adjustable Thermostat | Work Desk with Adjustable Lamp| Glowing Light Switches | Night Light | Safe|Walk-In Wardrobe | Ironing Board | Laundry Valet Caddy | Furnished Balcony | Separate Bathtub and Shower | Bathrobe & Bath Slippers | In-Bathroom Television| Separate Toilet Area | In-Bath Telephone | Granite Counter Tops & Vanities| Hairdryer | Hand Held Shower | Rubber Shower Mats | Designer Bathroom Amenities | 24-Hour Housekeeping | Nesspresso ™ Coffee Maker & Tea Making Facilities | Work Desk | High Speed Internet Access | Mini Bar | Daily Newspaper | ... more less
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