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Reviewed 4 weeks ago via mobile

The best experience ever! We went for our anniversary and they've arranged a great room for us with flowers and a cake! ❤️ Special thanks to ladies in red
The bed is so extra comfy, the bathroom is amazing! Other facilities are great.
I'm coming back for sure

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Ruridesu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiMOEDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded 4 weeks ago

Dear Guest,

We thank you very much for taking the time to share your feedback. We are delighted to know that you had a nice stay with us and had a fantastic anniversary celebration.

We appreciate your kind compliments to our service, facilities and staff.

We certainly look forward to welcome you back again soon.

Kind regards,

Slim Zaiane
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Excellent service, ..I really recommend Mr. Rami Ezzitouni for his great hospitality and well experience in the field.
And his support for the customers day and night is amazing. The hotel is amazing

Date of stay: January 2020
Trip type: Traveled with family
Thank 130hadid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiMOEDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded 4 weeks ago

Dear Guest,

We thank you for taking the time to share your feedback. We are delighted to know that you loved your stay with us.

We appreciate your kind compliments to our service, facilities and staff. Thank you for the special compliments to Rami.

We certainly look forward to welcome you back again soon.

Kind regards,

Slim Zaiane
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I would care to recognize one of the amazing people I have cross path with, while my stay at your hotel, MOUNIA was one of kind , go extra miles to exceed expectation . Very professional ,She would do her best to make u feel ur home even ur far from it , her friendly attitude, make u want to come back again. thank you Ms Mounia for making my stay amazing .

Date of stay: January 2020
Trip type: Traveled solo
Thank SdMounia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiMOEDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded 4 weeks ago

Dear Guest,

We thank you for taking the time to share your feedback. We are delighted to know that you loved your stay with us.

We appreciate your kind compliments to our service, facilities and staff. Thank you for the special compliments to Mounia.

We certainly look forward to welcome you back again soon.

Kind regards,

Slim Zaiane
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

As usual Kempinski Hotel give the great experience every time, from good reception experience, hospitality, cleanest and amazing food
The stuff is really helpful and understanding, Mr. Hazem from the night shift at the reception won’t hesitate a second to help the guest and goes to the extra mile assisting the guest, thank you Kempinski and keep up the good experience please
Regards,
Shaimaa Abdelhamid

Date of stay: January 2020
Trip type: Traveled on business
Thank shaimaa05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiMOEDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you very much for taking the time to share your feedback, we are delighted to know that you had a nice stay with us.

We appreciate your special compliments about Hazem who would certainly appreciate your feedback.

We certainly look forward to welcome you back to the Kempinski Hotel Mall of the Emirates, in the not too distant future.

Kind regards,

Slim Zaiane
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Good hotel good staff Abel and Ahmed(doorman)welcomes us at the hotel with nice smile I would to come again because of good service thanks to him I would like to recommend him as a good personality thanks
Connection to the mall and easy access to every where to metro or taxi
Restaurant 2 floors cozy

Date of stay: January 2020
Trip type: Traveled with friends
Thank 87olaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiMOEDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you very much for taking the time to share your feedback, we are delighted to know that you had a nice stay with us.

We appreciate your special compliments about Abel and Ahmed who would certainly appreciate your feedback.

We certainly look forward to welcome you back to the Kempinski Hotel Mall of the Emirates, in the not too distant future.

Kind regards,

Slim Zaiane
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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