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“Perfect for shopping and ‘Ski’”

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Kempinski Hotel Mall of the Emirates
Ranked #30 of 563 Hotels in Dubai
Certificate of Excellence
Reviewed November 17, 2013

Mall of Emirates is connected to the hotel. There you find all brands, upscale, medium range, casual, formal, you find yourself shuttling back and forth with shopping bags.
Breakfast at the hotel is not recommended but there is no shortage of restaurants at the mall, Cheesecake factory is just at the door, plenty of all day dinning
Man-made ski slope is next door and you can watch from behind the insulated glass, keeps the kids busy for a while
It is not a resort hotel, it has a swimming pool but it mainly caters to business travelers and shoppers.
Suites are more expensive but well worth it, very spacious

Room Tip: Choose suites if you are a couple and want a perfect stay
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  • Stayed: November 2013, traveled as a couple
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Thank nodiscrimination88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded November 18, 2013

Dear nodiscrimination88,

Thank you very much for taking the time to review our hotel.

It is a pleasure to hear that you have enjoyed your stay and benefited from being attached to the Mall of the Emirates.

Once again thank you very much for your comments.


Yours sincerely,


The Hotel Management
Kempinski Hotel Mall of the Emirates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,069 - 1,075 of 1,836 reviews

Reviewed November 6, 2013

We stayed at the Kempinski Hotel, Mall of the Emirates the last week in October, from booking in to booking out it was a fabulous experience. The food was excellent and included two barbeque nights and a seafood night. Ramon and Christopher along with the other restaurant staff were superb in their attention to detail and service. The reception staff were equally as brilliant with special mention for Karan, Ahmed and Ashraf. The hotel was very well situated with the metro station only 5 minutes walk through the Mall. The room was an upgrade and just sheer luxury.
All in all an exceptionally good holiday in a fantastic hotel. Will certainly visit again

  • Stayed: October 2013, traveled as a couple
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1  Thank Anna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded November 11, 2013

Dear Anna T,

Thank you very much for your kind words.

It is a pleasure to hear that you have enjoyed your stay with us and the service, location and offers were to your satisfaction. We always aim to offer the highest level of service and we are pleased that you have experienced this during your stay. Please be assured that we have passed along your comments on our employees to the concerning departments.

Once again thank you very much for taking the time to write your review and we are looking forward to welcoming you back.

Yours sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

10/10 service at its best. Going back there. The rooms are great. Go for the corner room. The food is not cheap but it's awesome. A hotel not for backpackers. The best part is, the hotels has a mall, so you can avoid traffic to anywhere.

Stayed: October 2013, traveled on business
Thank Nicky D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded November 6, 2013

Dear Nicky D,

Thank you very much for your lovely comments and the excellent rating.

It is a pleasure to hear that you have enjoyed your stay, the delicacies served in our restaurants and the prime location of our hotel.

Once again thank you very much for taking the time to review our hotel. We are looking forward to welcoming you back again.

Yours sincerely,


The Hotel Management
Kempinski Hotel Mall of the Emirates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

Being first timers to Dubai, we decided to book Kempinski upon seeing good reviews from friends and colleagues.
The service is impeccable: Staff is friendly and very professional. Special mention to the Concierge team Vijay and Socrates who helped in preparing arrangements.

Check in was fast, took around 5 minutes or less. Same goes for check out.

The room is really really impressive. All the amenities we need are there.
Location: right next to Mall of the Emirates. Very good location.
I will stay again in Kempinski hotel. Very good experience.

  • Stayed: October 2013, traveled with family
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1  Thank HershC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded October 30, 2013

Dear HershC,

Thank you very much for taking the time to write such a lovely and kind review.

We are very happy to hear that you have enjoyed your first stay in Dubai and that we were able to contribute to this. Please be assured that we will pass on your comments to our front office team and especially to Vijay and Socrates.

Once again thank you very much for the kind comments and we are looking forward to welcoming you back again.


Yours sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

We decided to have our annual family holiday in Dubai. With the kids being 4 and 8 we did not want to go to a "party" destination like Bali. Being located at the Mall of the Emirates, the Kempinski right on the door step to the shops, cafes and of course Ski Dubai. There is also a metro station to easily travel to other attractions such as the Burj Khalifa or the Souks. We stayed 8 nights and had lots of fun. The staff of the hotel are very friendly and the rooms were great. The pool also got a big work out, but be warned that if like us you are not a smoker then you will notice that this is the designated area for smokers. Overall we will return again in a few years time.

Room Tip: As we landed at 11.30 at night we organised to be picked up from the by the hotel's chauffeur wi...
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  • Stayed: October 2013, traveled with family
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2  Thank AussieWanderer73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded October 28, 2013

Dear AussieWanderer73,

Thank you very much for your valuable feedback.

We are happy to hear that you and your family have enjoyed your stay with us and were able to benefit from our facilities, services and location. Being attached to the Mall of the Emirates, Ski Dubai and the Metro station is very convenient for our guests.

Once again, thank you very much for your time to comment on your stay with us. We hope to welcome you back in the near future.


Yours sincerely,


The Hotel Management
Kempinski Hotel Mall of the Emirates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013

Stayed with them for 4 nights for business purpose. The hotel is located is very near the metro station which is inside the mall of emirates, very convenient to go around the city. Food is very nice with a good choice in breakfast and meals. Its also very conveniently located in the mall of emirates where you can step out for food in food courts/restaurants. The concierge has limited knowledge about the city and did not have answers to questions i was asking about cities history etc. The only and only bad experience that i had was the billing when i was checking out, there were two wrong entries for mini bar consumption, i asked the guy to remove it and he did it with a frustrated face, then after i at in taxi i figured that there was another wrong entry of 90 Dir, but i just left. I have also written to the hotel, but in their reply its only flowery language without any action of returning my money back. Very disappointed with the experience in Kempinski, did not expect this.

  • Stayed: September 2013, traveled on business
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1  Thank abhi g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded October 22, 2013

Dear Abhi G,

Thank you very much for your valuable feedback and advice on our hotel.

We are glad to hear that you enjoyed your stay and the services offered. Being attached to the Mall of the Emirates is an additional added value to our guests. We are very sorry to hear that you experienced inconsistency at our concierge desk and during check out. We have passed your message to our Front Office Manager who already sorted out the issue and contacted you. We hope that the action taken was to your satisfaction.


Once again thank you very much for your review and we are looking forward to welcoming you back.


Yours Sincerely,


Hotel Management
Kempinski Hotel Mall of the Emirates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

The hotel is to expensive to the quality. They are not doing the extra effort, they should with the level of hotel they would like to be. We arrived late with two small children and had ordered a room for two adults and two kids, but thee was no beds for the kids and when we asked, they wanted to charge extra. We did not end up paying though. They also gave us a smoker room - not my idea of a room for two small kids. Water pressure was very low and the aircon. old.

  • Stayed: October 2013, traveled with family
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Thank RasserH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded October 21, 2013

Dear RasserH,

Thank you very much for taking the time to review our hotel.

We regret to hear that you did not have a pleasant experience. We are deeply sorry for the inconvenience you have faced during your stay. Your valuable comments have been passed to the concerned departments for improvement.

Once again thank you very much for your review and we hope that we can welcome you back again and offer you a better impression.

Yours sincerely,


The Hotel Management
Kempinski Hotel Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Mall of the Emirates

Address: Sheikh Zayed Road, Al Barsha | Attached to Mall of the Emirates, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Spa Hotel in Dubai
#28 Luxury Hotel in Dubai
#39 Romantic Hotel in Dubai
#46 Business Hotel in Dubai
#54 Family Hotel in Dubai
Price Range: $241 - $722 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
Number of rooms: 393
Official Description (provided by the hotel):
With its ideal location next to Mall of the Emirates, this hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 520 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets - and not to forget the world's first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy. ... more   less 
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Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai

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