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“good location & nice staff.”

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Kempinski Hotel Mall of the Emirates
Ranked #25 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed June 4, 2013

we stayed here for 3 nights.The stay was very nice & enjoyable.the location of the hotel is beautiful.the mall is also near & connected from the hotel.The staff is very helpful in each & every time during my stay.i would like to specially thank a italian lady kiara who was very good & smart managable to give a good room & another Small young bellboy we dont remember the name properly who was very helpful & gave us good information about all things nicely , We would sure tell us our friends to come & stay here. we will also come again next year.......hope to see you all again thanks very much once again.

Room Tip: room are nice especially facing front view of the hotel
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  • Stayed: April 2013, traveled with family
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3  Thank john_emry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded June 11, 2013

Dear john_emry,

We would like to thank you for your kind feedback and recommendation on our hotel and team members. We are very happy that you enjoyed our location, level of services and accommodation.

We are also pleased to know that you had great experiences with us. Please also note that your appreciation has been acknowledged by Ms. Chiara and the rest of the team.

We are looking forward to welcoming you back in the future.


Yours Sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,056 - 1,062 of 1,760 reviews

Reviewed May 30, 2013

The room was beautifully decorated and had everything we could possibly need. The poolside staff delivered complementary cold water, fresh fruit and cool towels for our heads. The room was priced well but the food and drinks were quite expensive. That may just be the norm in Dubai.

  • Stayed: May 2013, traveled on business
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2  Thank AdrienneArtist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded June 1, 2013

Dear AdrienneArtist,

Thank you for your kind feedback on our hotel.

We always do our best to provide the high level of services according to our guests’ expectations and needs. It is such a pleasure to know that we can contribute to make your stay as a great experience.

Once again, thank you and we look forward to welcome you back in the future.


Yours Sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

The hotel was nice and clean. I appreciate the free upgrade I received, it was a nice gesture from the receptionist. The only sad thing, the food service in the hotel; when I stayed in the lobby restaurant I didn't receive an waiter to ask me what I wanted. It wasn't busy, which is strange.

  • Stayed: May 2013
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Thank akalban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded June 1, 2013

Dear akalban,

Thank you for taking the time in sharing your feedback on TripAdvisor.

We are happy to hear that you had a good experience with us. We sincerely appreciate your comments and hope to accommodate your sincere feedback.

We would like to apologise in regards to your experience at Aspen by Kempinski, our lobby lounge. Please note that we have taken your comment into account and informed the respective Head of Department in order to avoid such scenario in the future.

Once again, thank you and we hope to welcome you back in the future.


Yours Sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

we have enjoy our four nights in Kimpinski Hotel in Grand Deluxe Room, i wish that it was inculding the Breakfast. our Room was a view of Sheikh Zeyad Road and swimming Poo. Getting Twin Bed Room was havin an excellent View with Sheikh Zeyad Road and swimming Pool

Room Tip: Getting Twin Bed Room was havin an excellent View with Sheikh Zeyad Road and swimming Pool
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  • Stayed: January 2013, traveled with family
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2  Thank Fahad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded June 1, 2013

Dear Fahad A,

I appreciate your feedback. It is always a pleasure to see that all of our guests had a wonderful stay with us.

Once again, thank you and hope to welcome you back in the near future.


Yours Sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2013

Grand Deluxe Room
I am only over nighting in Dubai and thought I would stay here because it's near the mall and I might want to do some shopping.
Well the Grand Deluxe Room is huge. It has a separate King size bedroom with loads of storage if you were here long enough to unpack. The lounge area has armchair and stool and a queen sofa bed. It also has a bar area with sink, kettle, mini bar and a table and 2 chairs to eat at. The bathroom is big too and it has a separate bath and shower, there is also a powder room off the bathroom that guests could use whilst sitting in the lounge area.

So the room is great, the trade off price and noise! It was not a cheap room and I was at first very impressed, but after spending quite a big of time in my room (traveled with a baby needing sleeps), I began to be disappointed. The noise from the hallway was quite loud, but to top it off the noise coming from what could be the adjoining room was horrendous. They obviously had kids because there was screaming and carrying on and then at 7.45pm just as I was trying to get my baby to sleep, the TV was turned on so loud that I could hear every word.

Admittedly, I didn't hear anything from the other side where there was NOT the adjoining door, whether there was anyone in that room or not, or if it is because the adjoining door is not sound proof.

Staff all seemed friendly.

I think probably I just got a bad room and loud neighbours but unfortunately it made me think I won't be returning in the future. Disappointing for me in the end.

Room Tip: Don't get room 651, and if you don't need an adjoining room, don't get one because the n...
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  • Stayed: May 2013, traveled with family
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2  Thank aliandluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded June 1, 2013

Dear Aliandluke,

Thank you for sharing your feedback on TripAdvisor.

We are happy to hear that you are satisfied with the size of our room, note that the Grand Deluxe room is one of the biggest room category in Dubai.

Please note that the hotel is currently enhancing its accommodations, facilities and services in order to meet with our guests’ expectations. We would also like to apologise in regards to the inconvenience happened during your stay.

Once again, thank you and hope that you will give us another chance to have a better experience in the future.


Yours Sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates 

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Reviewed May 23, 2013

It all started wlww: we have a loyalty card and we were entitled for a room upgrade; I had wrote it down not to forget it... But I did. As soon as we werechecking in, the clerk told methat since we were members they would upgrade our room. It wasniceto count on that kind of amability.

I did not like that having booked on a room with breakfast buffet included, they did not stated that such buffet wasthe one provided i. The executive lounge, instead of the large buffet, the one in the regular restaurant.

Our room was very big, may be not luxurious but according to the price of the hotel. Not disappointing but not awesome. It was agreat room with a boureau, middle table, 1.5 bathrooms and a very nice bed and walk in closet.

Help of the concierge was extraordinary.

Convenient location inside the mall.

The lobby will be very nicewhen they finish the renovation. It is now very little.

Room Tip: Pay more and get more.
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  • Stayed: May 2013, traveled as a couple
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Thank alejandroisaac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded June 1, 2013

Dear Alejandroisaac,

Thank you for taking the time in sharing your feedback and experience at our hotel. It is such a pleasure to know that we can contribute to make your stay as a great experience.

The development happening in the hotel will enhance our accommodations, facilities and services in order to meet with our guests’ expectations.

Once again, thank you and we look forward to welcome you back in the future.


Yours Sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2013

The hotel is conveniently located within the emirates mall. 2 mins walk - within the mall to the following:
- Cinema
- Carrefour store
- many major outlet stores.
- food court area.
- ski tower.

This hotel is a must whether you're traveling for business or leisure.

  • Stayed: April 2013, traveled on business
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    • Cleanliness
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1  Thank Azzam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this reviewResponded June 1, 2013

Dear Azzam A,

Thank you for your kind feedback and your recommendation. We are very happy to hear that you enjoyed our facilities and location.

We are looking forward to welcoming you back in the future.


Yours Sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Mall of the Emirates

Address: Sheikh Zayed Road, Al Barsha | Attached to Mall of the Emirates, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Dubai
#23 Luxury Hotel in Dubai
#39 Romantic Hotel in Dubai
#46 Business Hotel in Dubai
#54 Family Hotel in Dubai
Price Range: $249 - $924 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
Number of rooms: 393
Official Description (provided by the hotel):
With its ideal location next to Mall of the Emirates, this hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 520 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets - and not to forget the world's first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy. ... more   less 
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Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai

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