We are in the middle of a 9-night family trip and felt compelled to post our opinions on this site. The apartment is well sized, big living room, nice kitchen, and bedroom. For the most part, the staff is nice, but some don't seem to make the effort to accommodate your needs. The place is very clean and well kept. However...
We are paying a moderate price for 2 adults and 1 child and yet the child has to sleep on the uncomfortable coach cushions, otherwise we would be charged AED 675.00 (~ USD 200) for an extra mattress. Nickel-n-diming is not something you'll usually see on a 5 star. I'm also disappointed that the dvd player barely functions, the image is missing the 'blue' color and the remote is precarious.
If you're staying on a single bedroom unit, don't expect a good view, as all of these units face buildings in very close proximity. The pool is nice and the gym is basic.
Therefore this is an average hotel, but far from a five star.More