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“Staff treat everyone like royalty”
Review of Roda Al Murooj

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Roda Al Murooj
Ranked #111 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed December 7, 2013

What can I say. From start to finish of this 4 day break we were treated like royalty. We booked a transfer with the hotel from the airport for 150dhms and as soon as we got to their desk at the airport we never lifted a finger for 4days. Chauffeur driven Lexus. Reception fantastic. The porter (Mon) spent 10 minutes explaining the hotel services to us. When we went down to reception he took us in a golf buggy to the double Decker pub(only 30 yard walk). The pub was great with a good atmosphere the prices were quite high compared to England but very competitive for Dubai. Ate in there one night and food was very good. On the 3rd Morning the F and B manager came up to us at breakfast and asked us if we were enjoying our stay. He stayed chatting to us for 45 minutes with all the local knowledge of what trips should be done, where to get the best bargains and gave us a great insight into local customs. In passing he said he had worked in The Savoy London ( it shows) His name was Amit. I would say seek him out but don't worry he will find you. We fitted a lot in 4 days here is a summary of dos and don'ts.
The hotel is 5 minutes walk from the Dubai mall. Do wait for the green man the road is like the M25 but if you are patient it is no hassle.
The Burj Khalifa is brilliant do book in advance and take your choice at the top. The photographer is professional but it is 250dhms for one photo. You do the maths but you are only there once. Don't go to "the meat co". Ok food but drinks a rip off. "Red Lobster" in the Mall very good value but they haven't got an alcohol license(bottomless soft drinks). If you are a first time visitor the Big bus tour is great to see everything, if you have time get a 2day pass as we tried to fit everything in one day and were very tired and rushed a bit. Finally DO go to Dubai, DO go to this hotel and don't worry about the Arabic customs just respect them and enjoy yourself.

Room Tip: We had the basic room and couldn't fault it. If I could give 6 for service and cleanliness I wou...
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  • Stayed: December 2013, traveled as a couple
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2  Thank peterho1904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded December 10, 2013

Dear Valued Guest,

I am very pleased to read your positive review from your recent stay with us at Al Murooj Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor.

With delight I read that you have been overall impressed with the quality of our hotel and service and that you felt like “Royalty” which is a wonderful praise for our team. Please be rest assured that your lovely feedback will be shared with all.

Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.

I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to Al Murooj Rotana.

Sincerely,


Ulrike Andorff
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,460 - 1,466 of 2,224 reviews

Reviewed December 6, 2013

First of all - Dubai Downtown area is just at the corner, which is great. However, Dubai in general is not "pedestrian-friendly", so it takes 15 minutes to cross the road to the Dubai Mall.
The hotel itself is great, rooms are spacious and clean. Staff is very helpful (not always friendly). The swimming pool is not really big - but it is almost always empty and has a great view on the Burj Khalifa, so it compensates.
Food is average at the most - both the breakfast and the restaurants, but Dubai Fountain area is fully packed with great places, so rather eat there.
What I liked the most is the eco-friendliness of the hotel - actually this was the first hotel where they have not changed the towels and bed sheets unless I asked them so.

  • Stayed: November 2013, traveled on business
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2  Thank Nettie1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded December 8, 2013

Dear Valued Guest,

Thank you for your comments about your recent stay at Al Murooj Rotana posted on TripAdvisor.

Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations.

With much regret we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize for any inconvenience caused. Please be assured that your valued feedback will be addressed to avoid re-occurrence.

May I take this opportunity again to thank you for bringing this matter to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.

Kind regards,


Ulrike Andorff
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2013

Everything in Dubai is madness, and this hotel is no exception. In a good way. Helpful staff, ok pool area, slightly overpriced drinks and gold everywhere. For not really a lot extra you Get access to an executive lounge where they serve light foods and drinks of your choice. And you get picked up from the airport in a brand new Lexus. Dubai Mall is seconds away, as is Burj Khalifa.

  • Stayed: January 2013, traveled as a couple
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2  Thank Tulutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded December 8, 2013

Dear Valued Guest,

Thank you for sharing your experience from your recent stay with us at Al Murooj Rotana Dubai on Tripadvisor.

I am pleased to read that you opted for our Club Rotana and consequently enjoyed your stay with the additional perks the Club Rotana offers. I am glad that you were overall happy with the services provided by our colleagues.

Once again, thank you for taking the time, and we look forward to welcoming you back on your return to Al Murooj Rotana Dubai.

Sincerely,


Ulrike Andorff
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2013

What an absolute pleasure it was staying here.

Large room, great pool area and impeccable service.

Great atmosphere in the Double Decker pub.

Bang in the centre of downtown Dubai, within walking distance to the Dubai Mall and the astounding Burj Khalifa.

  • Stayed: November 2013, traveled as a couple
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1  Thank Paloma0111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded December 8, 2013

Dear Valued Guest,

Thank you for your positive feedback from your recent stay with us at Al Murooj Rotana Dubai.

With much pleasure we read how much you enjoyed your stay with us and glad that you especially liked the Double Decker atmosphere. We are glad that you also found the location of Al Murooj to be an excellent one.

I appreciate you taking the time to recommend our hotel on TripAdvisor and look forward to welcoming you back soon.

Kind regards,


Ulrike Andorff
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

I would have to say living out of suitcases and hotel rooms, it such a pleasure to have such an amazing experience from the moment you walk in the front door. Although we were only there for 24 hours, i cant talk highly enough of the staff at the hotel.

They go out of their way to make sure everything ok, and offered us an early check in when we arrived. We paid the extra for the club floor, and had Breakfast, High Tea and Night drinks in the club along with free Wifi. Upon checkout we were asked if everything was ok, and there was nothing i would change. We were given a courtesy car service to the airport.

I suggest if you plan on going to Dubai, this is a must!

  • Stayed: December 2013, traveled on business
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Thank quay5043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded December 8, 2013

Dear Valued Guest,

I am very pleased to read your positive review from your recent stay with us at Al Murooj Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor.

With delight I read that you chose to stay in our Club Rotana and that you were overall impressed with the quality of our hotel and service. Thank you also for emphasizing our culinary offers in our Club Rotana which is highly appreciated.
Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.

I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to Al Murooj Rotana.

Sincerely,


Ulrike Andorff
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

I visited this place for Lunch for 2 days as we were having a meeting in one of their conference rooms. The service at the hotel is a bit average. The buffet lunch choice was limited. The food was good. The dessert choice was slightly better. They do have outdoor seating as well.

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Thank SivaDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

Perfect location near shopping mall, nice room, great service and amentities!
I enjoyed the pool and work out gym. Staff very friendly and helpful. Everythign worked out perfect during my 4 days stay. Will definitely go back there.

  • Stayed: November 2013, traveled on business
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Thank Maria Teresa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded December 5, 2013

Dear Valued Guest,

Thank you very much for your very positive review of your recent stay with us at Al Murooj Rotana Dubai.

I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us, especially our gym and pool.

I appreciate you taking the time to share your experiences and recommending us on TripAdvisor and look forward to welcoming you back to Al Murooj Rotana Dubai in the future.

Kind regards,


Ulrike Andorff
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Roda Al Murooj

Address: Al Saada Street, Dubai 117546, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Romantic Hotel in Dubai
#51 Family Hotel in Dubai
#74 Business Hotel in Dubai
#101 Luxury Hotel in Dubai
Price Range: $150 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Roda Al Murooj 5*
Number of rooms: 251
Official Description (provided by the hotel):
Five-star Roda Al Murooj Hotel is situated across from Dubai Mall and the famous Burj Khalifa. It features a lush garden with a large swimming pool and free WiFi in public areas. Dubai World Trade Centre is a 10-minute drive away. The luxurious accommodations offer views of the city or the lush courtyard gardens. Each one feature flat-screen TV, a sitting area and a working desk, minibar and tea/coffee facilities. The bathroom includes a hairdryer and complimentary toiletries. The hotel’s dining options include the award-winning Double Decker Pub and Pergolas the all-day- dining restaurant serving international dishes as well as Circle & City lobby cafes. 24 hour in-room dining is also available. Bodylines, the fitness centre, has a fully equipped gym, sauna, and a hot tub. Massage treatments can be booked at a surcharge. The complex also benefits from an on-site beauty salon, babysitting services, steam room and tennis courts. Roda Al Murooj Hotel is a 40-minute drive from Al Maktoum International Airport. The hotel is a 10-minute walk from Dubai Mall, Kidzania and the Dubai Aquarium & Underwater Zoo. Dubai International Airport is 20 minutes by car. Downtown Dubai is a great choice for travellers interested in shopping for clothes, luxury brand shopping and food. This property is also rated for the best value in Dubai! Guests are getting more for their money when compared to other properties in this city. ... more   less 
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Also Known As:
Al Murooj Rotana Dubai

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