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Roda Al Murooj
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Reviews (2,999)
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1,931
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2,123 - 2,128 of 2,999 reviews
Reviewed November 4, 2013

A lovely hotel in a great location. Staff very helpful and polite. We had a premium club room which is a great size but shower poor and the hair dryer fixed in the bathroom - not good. The internet connection is also poor. The pool is lovely and never any problem getting a bed. The guys at the pool can't do enough for you. Situated within walking distance from the Dubai mall and fantastic views of the burj khalifa. Would recommend but take your own hair dryer!

Room Tip: Make sure you get a room facing the pool as the other side can be quite noisy. Watch for smoking and non smoking!
  • Stayed: November 2013, traveled as a couple
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Thank BlueTomato28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded November 6, 2013

Dear Valued Guest,

Thank you very much for your review from your recent stay with us at Al Murooj Rotana Dubai and recommendation on TripAdvisor.

We are glad to learn that in general you enjoyed your stay with us and are pleased that especially our colleagues
provided you with attentive service. Please be assured that we will share your kind feedback with our team members.

Your comment in regards to the hairdryer being fixed in the bathroom as well as in regards to our internet services
will be assessed. Please accept our apologies for the inconvenience caused.

We do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to Al Murooj Rotana.

Kind regards,


Ulrike Andorff
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

I keep returning because Al Murooj Rotana never disappoint.
The club rooms are clean and fully functional. The housekeeping staff are meticulous, and other. staff have been very helpful.

Furthermore, it is just across the road from world's largest shopping mall, the Dubai Mall.

Room Tip: Club rooms are good, and it could be better if it faces the pools side.
  • Stayed: October 2013, traveled on business
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4  Thank Azhar J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded November 1, 2013

Dear Valued Guest,

Thank you very much for your very positive review of your recent stay with us at Al Murooj Rotana Dubai.
At the same time, thank you for your continuous loyalty.

It is very pleasing to read that much you always enjoy staying with us and that you especially like our
Club Rotana Rooms inclusive facilities.

I appreciate you taking the time to share your experiences and recommending us on TripAdvisor
and look forward to welcoming you back to Al Murooj Rotana Dubai in the future.

Sincerely,


Ulrike Andorff
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013 via mobile

The service from the time we stepped into the hotel to our checkout was exceptional. Every staff were totally service oriented, attentive and have great awareness of their customers' needs. It was my first time in a Rotana-chain hotel and was totally impressed. The only other hotel that had impressed us was the Oriental in Thailand so Al Murooj, you deserved a pat on the back. Breakfast was bountiful & the fresh fruits were great. We were in the club room & were able to have the awesome canapés & drinks. The only drawback is having to pay for the wifi unless you are in a club room. Location is ideal as it is just opposite the Dubai mall and too far from the airport. We will definitely choose this hotel the next time we are in Dubai.

Stayed: October 2013, traveled as a couple
3  Thank fuzzytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded November 1, 2013

Dear Valued Guest,

I am very pleased to read your positive review from your recent stay with us at Al Murooj Rotana Dubai.
Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor.

With delight I read that you have been overall impressed with the quality of our hotel and service.
Your gracious comments will serve as an added inspiration to consistently maintain the high standards
which you have experienced during your stay with us.

I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to Al Murooj Rotana.

Sincerely,


Ulrike Andorff
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

Luxury hotel, we were very lucky by having a room looking at the Burj Khalifa from our bed. Very clean rooms, large rooms (ask for king size bed), very friendly personel - we stayed here for 4 nights and it was perfect to go to the dubai mall by foot or emirates mall by cab. Burj Khalifa is only a few minutes away. Private parking for your car. Breakfast has everything you need - even a pancake machine to make your own pancakes. Yo really have to try also the coffee/tea corner - best cheesecake i ever ate.

  • Stayed: October 2013, traveled with friends
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1  Thank Linda640318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded November 1, 2013

Dear Valued Guest,

Thank you very much for your very positive review of your recent holiday with us at Al Murooj Rotana Dubai.
I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you
have enjoyed your time with us.

Your kind comment about our breakfast buffet in Pergolas was shared with our
Culinary Team, and needless to mention, our Pastry Chef was very flattered to read the compliment about his cheese cake!
Many thanks for this!

I appreciate you taking the time to share your experiences and recommending us on TripAdvisor and
look forward to welcoming you back to Al Murooj Rotana Dubai in the future.

Sincerely,


Ulrike Andorff
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013

We booked Club room at this hotel and would definately recommend. Complimentary airport transfers, breakfast, afternoon tea and evening cocktails with hot buffet. Room was spacious, very comfortable bed, great view of the pools and surrounding high rises. Pool area was fantastic. The staff are welcoming, friendly, helpful and efficient - best we have encountered. It is ideal location for Dubai Mall and Burj Khalifa, a 10-15min taxi away from the beach. Taxi's are inexpensive so no problem with that. For a short stay I would recommend for anyone.

Room Tip: Book a Club Room - the extra is well worth it. Ask for a higher room, better views.
  • Stayed: October 2013, traveled as a couple
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Thank Jockette67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded October 27, 2013

Dear Valued Guest,

Thank you very much for your very positive review of your recent holiday with us at Al Murooj Rotana Dubai.

With much pleasure we learnt how much you enjoyed Club Rotana and its facilities. Thank you especially
for your kind comments about our colleagues being the “best” you ever encountered. Be assured that your
lovely feedback will be shared with our team as it certainly adds to the motivation.

I appreciate you taking the time to share your experiences and recommending us on TripAdvisor and
look forward to welcoming you back to Al Murooj Rotana Dubai in the future.

Sincerely,


Ulrike Andorff
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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