stayed overnight in this hotel ... after booking a double room i was told i had only paid for one person to stay. Now it stated that the price was per room, i was mortified as others looked on. I have read that they did this with another customer. I wrote to the company i booked it through 3 times with no reply!! what was booked as a treat and surprise was ruined by this approach that was neither explained nor sorted. we were given a lovely room with a balcony and hot tub, and i was getting all excited - thinking the embarrassment had been worth it .... only to find out the hot tub was actually broken!! A second let down, i think as the hotel wasnt full they would have been better not using this room until the problem was sorted. A long walk to actually get to the pool and not so sure it was worth it. Overall wasnt what i expected from a 5* hotel, think the initial check in just spoiled the occasion. checkout was pleasantly and quickly handled. we did pay the extra for club service and would recommend this as it was money well spent.
On a POSITIVE note we went to the fish night in the restaurant and this was one of the highlights of our trip in Dubai.
Stayed in a cheaper hotel for the rest of our stay in Dubai and actually felt we got better treatment, despite the fact we didnt get turn down - we coped very well.
- Official Description (provided by the hotel):
- Five-star Roda Al Murooj Hotel is situated across from Dubai Mall and the famous Burj Khalifa. It features a lush garden with a large swimming pool and free WiFi in public areas. Dubai World Trade Centre is a 10-minute drive away. The luxurious accommodations offer views of the city or the lush courtyard gardens. Each one feature flat-screen TV, a sitting area and a working desk, minibar and tea/coffee facilities. The bathroom includes a hairdryer and complimentary toiletries. The hotel’s dining options include the award-winning Double Decker Pub and Pergolas the all-day- dining restaurant serving international dishes as well as Circle & City lobby cafes. 24 hour in-room dining is also available. Bodylines, the fitness centre, has a fully equipped gym, sauna, and a hot tub. Massage treatments can be booked at a surcharge. The complex also benefits from an on-site beauty salon, babysitting services, steam room and tennis courts. Roda Al Murooj Hotel is a 40-minute drive from Al Maktoum International Airport. The hotel is a 10-minute walk from Dubai Mall, Kidzania and the Dubai Aquarium & Underwater Zoo. Dubai International Airport is 20 minutes by car. Downtown Dubai is a great choice for travellers interested in shopping for clothes, luxury brand shopping and food. This property is also rated for the best value in Dubai! Guests are getting more for their money when compared to other properties in this city. ... more less
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- Also Known As:
- Al Murooj Rotana Dubai