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“hotel / food”
Review of Roda Al Murooj

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Roda Al Murooj
Ranked #109 of 555 Hotels in Dubai
Certificate of Excellence
Reviewed April 24, 2012

stayed overnight in this hotel ... after booking a double room i was told i had only paid for one person to stay. Now it stated that the price was per room, i was mortified as others looked on. I have read that they did this with another customer. I wrote to the company i booked it through 3 times with no reply!! what was booked as a treat and surprise was ruined by this approach that was neither explained nor sorted. we were given a lovely room with a balcony and hot tub, and i was getting all excited - thinking the embarrassment had been worth it .... only to find out the hot tub was actually broken!! A second let down, i think as the hotel wasnt full they would have been better not using this room until the problem was sorted. A long walk to actually get to the pool and not so sure it was worth it. Overall wasnt what i expected from a 5* hotel, think the initial check in just spoiled the occasion. checkout was pleasantly and quickly handled. we did pay the extra for club service and would recommend this as it was money well spent.

On a POSITIVE note we went to the fish night in the restaurant and this was one of the highlights of our trip in Dubai.

Stayed in a cheaper hotel for the rest of our stay in Dubai and actually felt we got better treatment, despite the fact we didnt get turn down - we coped very well.

  • Stayed: March 2012, traveled as a couple
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1  Thank shopperdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHachem, Manager at Roda Al Murooj, responded to this reviewResponded April 25, 2012

Thank you very much for sharing your concerns following your stay with us. We noted your comment in regards to the reservations process as well as the check in and the allocated room.
Please do accept our apologies for any inconvenience caused during the check in process and the allocated room. We have arranged for the required retraining and actions to be taken to prevent reoccurances. Further, please rest assured your feedback has been addressed with all concerned Departments. Once again, we are truly sorry not being able to meet with your expectations. We would very much appreciate a future opportunity to regain your confidence in our services and facilities.

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Reviewed April 23, 2012

We had a wonderful time in the Al Murooj - for 3 nights and then 2 nights travelling to and from Australia. It was a perfect place to break the journey. The staff were unfailingly helpful and appeared to do so without any desire for remuneration. Our bags were whisked from taxi to bedroom without hassle. The rooms were excellent - and good. The first room we had was overlooking the pool, witha view of the Burj Khalifa. It was a delight to wake up in the morning and see the view. The second room (for 2 nights) overlooked a building site and a six lane freeway - not so pleasant! However, it was for a short time - and we were so pleased to get early entry - at 7-00am - so we understood the choice.
Breakfasts were first class with a large, tasty choice. I particularly liked the fruit selection. We ate outside, overlooking the pool and were well supplied with tea and coffee by attentive staff.
We ate in the hotel restaurant and, while not unduly cheap, it represented reasonable value for money - and very well prepared and presented.
We sat by the pool on several occasions and were well looked after by the pool staff - and the cafe attendant. The only negative point was that, at the slightest breath of wind, the pool attendants rushed to collapse the umbrellas - which were really needed for shad ein the firece sunshine. The hotel is excellently placed to visit the 1200 shop Dubai Mall - and the Burj Khalifa - although getting over the six lane road is a bit scarey - and pavements oten non-existent. I believe that a better solution is under way - and it can't come soon enough.The hotel is well served by taxis- although do be aware that using the 'hotel' taxi does cost a bit more.
A lovely, well appointed place with friendly staff- and helpful concierges.

Room Tip: The higher up you are, the better the view. Try to avoid a room overlooking the building site!
  • Stayed: April 2012, traveled as a couple
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Thank NB2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHachem, Manager at Roda Al Murooj, responded to this reviewResponded April 25, 2012

Thank you for choosing to stay with the Al Murooj Rotana during your visit to Dubai. We greatly appreciate your feedback in regards to the location, breakfast as well as the helpfulness of our Team Members. Your comments have been noted and shared with the Team here at the hotel.
It would be our pleasure to be of service to you again soon.

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Reviewed April 16, 2012

Just got back from an 8 day stay in Dubai at the Al Murooj Rotana. I only have positive things to say about this establishment. I stayed in the Club Rotana rooms and was impressed by the attention to details. Everyone referred to me by name and the staff are just world class. Used the Club Rotana lounge for refreshments and Pergolas for breakfast which was just amazing. They also had an excellent dinner buffet. The location is excellent if you like shopping as its opposite the Dubai Mall and Burj Khalifa. Cant wait to book another stay with this hotel.

Room Tip: Book Club Rotana for free breakfast buffet at Pergolas restaurant in the lobby.
  • Stayed: April 2012, traveled with family
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Thank manyce400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHachem, Manager at Roda Al Murooj, responded to this reviewResponded April 22, 2012

Thank you very much for your posting on TripAdvisor. It is a pleasure for us to know you have enjoyed your eight days at the Al Murooj Rotana. We are looking forward to welcoming you back soon again.

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Reviewed April 14, 2012

This hotel may have been 4 star, but competed with the 5 star hotels in Sydney! The location (near the Dubai Mall and Burj Khalifa) was convenient, and the staff served us to perfection. The rooms were well maintained, including the bathrooms, the beds were extremely comfortable, and the buffet breakfast was to die for!

  • Stayed: November 2011, traveled as a couple
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Thank NezzieMilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHachem, Manager at Roda Al Murooj, responded to this reviewResponded April 22, 2012

Thank you very much for your recent visit. We are glad to read that you have enjoyed your stay in the hotel. It might be of interest to you to know that the Al Murooj Rotana is classified as a 5 star hotel and reading your comments we are pleased to know that we were able to meet with your expectations. We have noted your positive feedback on Food and Beverage, in particular Breakfast and we are looking forward to being of service to you again soon.

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Reviewed April 12, 2012

We stayed on 14th Floor in the Club rooms. Beautiful, well equipped rooms with turn down service in the evenings and lovely L'Occitane toiletries in the bathrooms.

Food in the Club Lounge was more than nibbles and presented very nicely. Free internet access available here along with free drinks!

Breakfast was fine but quite busy and there was a bit of pushing and shoving which occurred at the buffet! Service was slovenly from the waitress.

We were collected from the airport in a beautiful Mercedes and sent back with a mini van.... slightly disappointing!

It is easy to walk to the Mall but we did use the taxi's as sometimes it was too hot to walk. We got ripped off by a taxi driver who took us on a VERY long "detour" to the hotel. This is no reflection on the hotel but generally just on service in Dubai where we felt everyone is out to make a quick buck from you.

Good hotel though and would definitely stay here again but as there is so much choice in Dubai will try another hotel.

Room Tip: Choose the Club rooms.
  • Stayed: January 2012, traveled as a couple
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1  Thank SueInTheSudan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2012

I stayed at the hotel apartments as my dad was in Dubai long-term for work. From the outisde, the hotel complex is a welcome change to the more modern buildings of downtown Dubai as it is a bit more traditional in style! The location is second to none with Dubai Mall and the Burj Khalifa just a five minute walk away. It is also great for transport links with the choice of both Dubai Mall metro station and Financial Centre metro station within about 10-15 mins walking distance. The apartment itself was very spacious, spotless and equipped with all the usual amenities. I always used the hotel apartment pool which is separate from the hotel pool. It was usually quiet (but that might be due to the time of year- late march/early april) and there was always a friendly lifeguard or two on duty who brought me my towels every day with a smile! The pool area also had amazing views of the Burj Khalifa! All in all I would definately recommend this hotel to friends or family who enjoy shopping and sightseeing and dont mind staying far from the beach.

  • Stayed: March 2012, traveled with family
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Thank Rachael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2012

The hotel was perfectly placed for what we were after - a city based hotel right opposite dubai mall and the burj khalifa. 5star service, although we did pay for a club room. Well worth the extra money with the food and drinks in the lounge (complimentary) and the airport pick up. The British bar in the hotel was really good fun as well

  • Stayed: March 2012, traveled as a couple
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Thank RicardoKarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Roda Al Murooj

Address: Al Saada Street, Dubai 117546, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Romantic Hotel in Dubai
#51 Family Hotel in Dubai
#74 Business Hotel in Dubai
#99 Luxury Hotel in Dubai
Price Range: $117 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Roda Al Murooj 5*
Number of rooms: 251
Official Description (provided by the hotel):
Five-star Roda Al Murooj Hotel is situated across from Dubai Mall and the famous Burj Khalifa. It features a lush garden with a large swimming pool and free WiFi in public areas. Dubai World Trade Centre is a 10-minute drive away. The luxurious accommodations offer views of the city or the lush courtyard gardens. Each one feature flat-screen TV, a sitting area and a working desk, minibar and tea/coffee facilities. The bathroom includes a hairdryer and complimentary toiletries. The hotel’s dining options include the award-winning Double Decker Pub and Pergolas the all-day- dining restaurant serving international dishes as well as Circle & City lobby cafes. 24 hour in-room dining is also available. Bodylines, the fitness centre, has a fully equipped gym, sauna, and a hot tub. Massage treatments can be booked at a surcharge. The complex also benefits from an on-site beauty salon, babysitting services, steam room and tennis courts. Roda Al Murooj Hotel is a 40-minute drive from Al Maktoum International Airport. The hotel is a 10-minute walk from Dubai Mall, Kidzania and the Dubai Aquarium & Underwater Zoo. Dubai International Airport is 20 minutes by car. Downtown Dubai is a great choice for travellers interested in shopping for clothes, luxury brand shopping and food. This property is also rated for the best value in Dubai! Guests are getting more for their money when compared to other properties in this city. ... more   less 
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Also Known As:
Al Murooj Rotana Dubai

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